{"id":28760,"date":"2024-11-06T17:23:22","date_gmt":"2024-11-06T09:23:22","guid":{"rendered":"https:\/\/www.yunshan.net\/blog\/?p=19752"},"modified":"2024-11-06T17:23:22","modified_gmt":"2024-11-06T09:23:22","slug":"%e7%a7%91%e6%99%ae%e8%ae%b2%e8%a7%a3%ef%bc%9a%e6%a0%b9%e5%9b%a0%e5%88%86%e6%9e%90%e7%9a%84%e6%ad%a5%e9%aa%a4%e4%b8%8e%e6%8a%80%e5%b7%a7","status":"publish","type":"post","link":"https:\/\/www.yunshan.net\/blog\/archives\/28760.html","title":{"rendered":"\u79d1\u666e\u8bb2\u89e3\uff1a\u6839\u56e0\u5206\u6790\u7684\u6b65\u9aa4\u4e0e\u6280\u5de7"},"content":{"rendered":"<p>\t\t\t\t<![CDATA[\n\n<p><a href=\"https:\/\/www.yunshan.net\" target=\"_blank\" style=\"color:blue\" rel=\"noopener noreferrer\">\u6839\u56e0\u5206\u6790<\/a>\uff08Root Cause Analysis\uff0c\u7b80\u79f0RCA\uff09\u662f\u4e00\u79cd\u7cfb\u7edf\u6027\u7684\u95ee\u9898\u89e3\u51b3\u65b9\u6cd5\uff0c\u65e8\u5728\u627e\u51fa\u95ee\u9898\u7684\u6839\u672c\u539f\u56e0\uff0c\u4ece\u800c\u91c7\u53d6\u6709\u6548\u7684\u63aa\u65bd\u9632\u6b62\u95ee\u9898\u518d\u6b21\u53d1\u751f\u3002\u5e7f\u6cdb\u5e94\u7528\u4e8e\u5236\u9020\u4e1a\u3001\u533b\u7597\u3001\u822a\u7a7a\u3001\u4fe1\u606f\u6280\u672f\u7b49\u591a\u4e2a\u9886\u57df\u3002\u672c\u6587\u5c06\u8be6\u7ec6\u4ecb\u7ecd<a href=\"https:\/\/www.yunshan.net\" target=\"_blank\" style=\"color:blue\" rel=\"noopener noreferrer\">\u6839\u56e0\u5206\u6790<\/a>\u7684\u6b65\u9aa4\u4e0e\u6280\u5de7\uff0c\u5e2e\u52a9\u8bfb\u8005\u66f4\u597d\u5730\u7406\u89e3\u548c\u5e94\u7528\u8fd9\u4e00\u65b9\u6cd5\u3002<\/p>\n\n\n\n\n<h3>\u4e00\u3001\u6839\u56e0\u5206\u6790\u7684\u57fa\u672c\u6982\u5ff5<\/h3>\n\n\n\n\n<p>\u6839\u56e0\u5206\u6790\u7684\u6838\u5fc3\u601d\u60f3\u662f\u201c\u6cbb\u672c\u800c\u975e\u6cbb\u6807\u201d\uff0c\u901a\u8fc7\u5bf9\u95ee\u9898\u7684\u6df1\u5165\u6316\u6398\uff0c\u627e\u5230\u5f15\u53d1\u95ee\u9898\u7684\u6839\u672c\u539f\u56e0\uff0c\u4ece\u800c\u4ece\u6839\u672c\u4e0a\u89e3\u51b3\u95ee\u9898\u3002\u4e0e\u4f20\u7edf\u7684\u201c\u5934\u75db\u533b\u5934\uff0c\u811a\u75db\u533b\u811a\u201d\u65b9\u6cd5\u4e0d\u540c\uff0c\u6839\u56e0\u5206\u6790\u5f3a\u8c03\u4ece\u7cfb\u7edf\u7684\u89d2\u5ea6\u51fa\u53d1\uff0c\u5168\u9762\u5206\u6790\u95ee\u9898\u7684\u5404\u4e2a\u73af\u8282\u3002<\/p>\n\n\n\n\n\n\n\n\n<p align=center><img decoding=\"async\" src=\"https:\/\/www.yunshan.net\/blog\/wp-content\/uploads\/2024\/11\/v06i1.jpg\" width=1000><\/p>\n\n\n\n\n\n\n\n\n\n<h3>\u4e8c\u3001\u6839\u56e0\u5206\u6790\u7684\u6b65\u9aa4<\/h3>\n\n\n\n\n<p>\u6839\u56e0\u5206\u6790\u7684\u6b65\u9aa4\u901a\u5e38\u5305\u62ec\u4ee5\u4e0b\u51e0\u4e2a\u9636\u6bb5\uff1a\u95ee\u9898\u5b9a\u4e49\u3001\u6570\u636e\u6536\u96c6\u3001\u539f\u56e0\u5206\u6790\u3001\u6839\u672c\u539f\u56e0\u786e\u8ba4\u3001\u5236\u5b9a\u5bf9\u7b56\u3001\u5b9e\u65bd\u4e0e\u9a8c\u8bc1\u3001\u603b\u7ed3\u4e0e\u53cd\u9988\u3002\u4ee5\u4e0b\u5c06\u9010\u4e00\u8be6\u7ec6\u8bb2\u89e3\u6bcf\u4e2a\u6b65\u9aa4\u3002<\/p>\n\n\n\n\n<h4>1. 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\u6570\u636e\u6536\u96c6<\/h4>\n\n\n\n\n<p><strong>\u6570\u636e\u6536\u96c6<\/strong>\u662f\u4e3a\u4e86\u83b7\u53d6\u4e0e\u95ee\u9898\u76f8\u5173\u7684\u8be6\u7ec6\u4fe1\u606f\uff0c\u4e3a\u540e\u7eed\u5206\u6790\u63d0\u4f9b\u4f9d\u636e\u3002<\/p>\n\n\n\n\n<p><strong>\u6280\u5de7\uff1a<\/strong><\/p>\n\n\n\n\n<ul>\n\n\n<li><strong>\u5168\u9762\u6027<\/strong>\uff1a\u6536\u96c6\u4e0e\u95ee\u9898\u76f8\u5173\u7684\u6240\u6709\u6570\u636e\uff0c\u5305\u62ec\u65f6\u95f4\u3001\u5730\u70b9\u3001\u4eba\u5458\u3001\u8bbe\u5907\u3001\u73af\u5883\u7b49\u3002<\/li>\n\n\n\n\n<li><strong>\u591a\u6837\u6027<\/strong>\uff1a\u91c7\u7528\u591a\u79cd\u6570\u636e\u6536\u96c6\u65b9\u6cd5\uff0c\u5982\u8bbf\u8c08\u3001\u95ee\u5377\u8c03\u67e5\u3001\u73b0\u573a\u89c2\u5bdf\u3001\u5386\u53f2\u8bb0\u5f55\u7b49\u3002<\/li>\n\n\n\n\n<li><strong>\u53ef\u9760\u6027<\/strong>\uff1a\u786e\u4fdd\u6570\u636e\u7684\u51c6\u786e\u6027\u548c\u53ef\u9760\u6027\uff0c\u907f\u514d\u56e0\u6570\u636e\u9519\u8bef\u5bfc\u81f4\u5206\u6790\u7ed3\u679c\u504f\u5dee\u3002<\/li>\n\n\n<\/ul>\n\n\n\n\n<p><strong>\u5de5\u5177\uff1a<\/strong><\/p>\n\n\n\n\n<ul>\n\n\n<li><strong>5W2H<\/strong>\uff1aWhat\uff08\u4ec0\u4e48\u95ee\u9898\uff09\u3001Where\uff08\u5728\u54ea\u91cc\u53d1\u751f\uff09\u3001When\uff08\u4f55\u65f6\u53d1\u751f\uff09\u3001Who\uff08\u8c01\u6d89\u53ca\uff09\u3001Why\uff08\u4e3a\u4ec0\u4e48\u53d1\u751f\uff09\u3001How\uff08\u5982\u4f55\u53d1\u751f\uff09\u3001How much\uff08\u5f71\u54cd\u7a0b\u5ea6\uff09\u3002<\/li>\n\n\n\n\n<li><strong>\u9c7c\u9aa8\u56fe<\/strong>\uff1a\u7528\u4e8e\u68b3\u7406\u548c\u5206\u6790\u95ee\u9898\u7684\u5404\u4e2a\u65b9\u9762\u3002<\/li>\n\n\n<\/ul>\n\n\n\n\n<h4>3. \u539f\u56e0\u5206\u6790<\/h4>\n\n\n\n\n<p><strong>\u539f\u56e0\u5206\u6790<\/strong>\u662f\u6839\u56e0\u5206\u6790\u7684\u6838\u5fc3\u73af\u8282\uff0c\u901a\u8fc7\u7cfb\u7edf\u6027\u5730\u5206\u6790\uff0c\u627e\u51fa\u53ef\u80fd\u5bfc\u81f4\u95ee\u9898\u7684\u5404\u79cd\u539f\u56e0\u3002<\/p>\n\n\n\n\n<p><strong>\u6280\u5de7\uff1a<\/strong><\/p>\n\n\n\n\n<ul>\n\n\n<li><strong>\u5206\u5c42\u5206\u6790<\/strong>\uff1a\u5c06\u95ee\u9898\u5206\u89e3\u4e3a\u591a\u4e2a\u5c42\u6b21\uff0c\u9010\u5c42\u5206\u6790\uff0c\u907f\u514d\u9057\u6f0f\u3002<\/li>\n\n\n\n\n<li><strong>\u903b\u8f91\u63a8\u7406<\/strong>\uff1a\u8fd0\u7528\u903b\u8f91\u63a8\u7406\u65b9\u6cd5\uff0c\u6392\u9664\u4e0d\u53ef\u80fd\u7684\u539f\u56e0\uff0c\u805a\u7126\u4e8e\u53ef\u80fd\u6027\u8f83\u5927\u7684\u539f\u56e0\u3002<\/li>\n\n\n\n\n<li><strong>\u56e2\u961f\u534f\u4f5c<\/strong>\uff1a\u7ec4\u7ec7\u8de8\u90e8\u95e8\u56e2\u961f\u8fdb\u884c\u5934\u8111\u98ce\u66b4\uff0c\u96c6\u601d\u5e7f\u76ca\u3002<\/li>\n\n\n<\/ul>\n\n\n\n\n<p><strong>\u5de5\u5177\uff1a<\/strong><\/p>\n\n\n\n\n<ul>\n\n\n<li><strong>\u9c7c\u9aa8\u56fe<\/strong>\uff1a\u5c06\u95ee\u9898\u7684\u4e3b\u8981\u539f\u56e0\u5206\u4e3a\u51e0\u5927\u7c7b\uff0c\u5982\u4eba\u3001\u673a\u3001\u6599\u3001\u6cd5\u3001\u73af\u3002<\/li>\n\n\n\n\n<li><strong>\u56e0\u679c\u56fe<\/strong>\uff1a\u7528\u4e8e\u5c55\u793a\u539f\u56e0\u4e0e\u7ed3\u679c\u4e4b\u95f4\u7684\u903b\u8f91\u5173\u7cfb\u3002<\/li>\n\n\n\n\n<li><strong>\u6545\u969c\u6811\u5206\u6790\uff08FTA\uff09<\/strong>\uff1a\u4ece\u9876\u5c42\u4e8b\u4ef6\u51fa\u53d1\uff0c\u9010\u5c42\u5206\u6790\u5bfc\u81f4\u4e8b\u4ef6\u53d1\u751f\u7684\u5404\u79cd\u539f\u56e0\u3002<\/li>\n\n\n<\/ul>\n\n\n\n\n<h4>4. 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\u6839\u672c\u539f\u56e0\u786e\u8ba4\uff1a<\/strong><\/p>\n\n\n\n\n<ul>\n\n\n<li><strong>5Why\u6cd5<\/strong>\uff1a\n\n<ul>\n\n\n<li><strong>\u4e3a\u4ec0\u4e48\u5408\u683c\u7387\u4e0b\u964d\uff1f<\/strong> \u56e0\u4e3a\u4ea7\u54c1\u7f3a\u9677\u589e\u591a\u3002<\/li>\n\n\n\n\n<li><strong>\u4e3a\u4ec0\u4e48\u4ea7\u54c1\u7f3a\u9677\u589e\u591a\uff1f<\/strong> \u56e0\u4e3a\u539f\u6750\u6599\u8d28\u91cf\u4e0d\u7a33\u5b9a\u3002<\/li>\n\n\n\n\n<li><strong>\u4e3a\u4ec0\u4e48\u539f\u6750\u6599\u8d28\u91cf\u4e0d\u7a33\u5b9a\uff1f<\/strong> \u56e0\u4e3a\u65b0\u4f9b\u5e94\u5546\u63d0\u4f9b\u7684\u539f\u6750\u6599\u4e0d\u5408\u683c\u3002<\/li>\n\n\n\n\n<li><strong>\u4e3a\u4ec0\u4e48\u9009\u62e9\u65b0\u4f9b\u5e94\u5546\uff1f<\/strong> \u56e0\u4e3a\u539f\u4f9b\u5e94\u5546\u4ef7\u683c\u4e0a\u6da8\u3002<\/li>\n\n\n\n\n<li><strong>\u4e3a\u4ec0\u4e48\u6ca1\u6709\u5bf9\u65b0\u4f9b\u5e94\u5546\u8fdb\u884c\u5145\u5206\u8bc4\u4f30\uff1f<\/strong> \u56e0\u4e3a\u91c7\u8d2d\u90e8\u95e8\u6025\u4e8e\u964d\u4f4e\u6210\u672c\uff0c\u5ffd\u89c6\u4e86\u8d28\u91cf\u8bc4\u4f30\u3002<\/li>\n\n\n<\/ul>\n\n\n<\/li>\n\n\n<\/ul>\n\n\n\n\n<p><strong>\u6839\u672c\u539f\u56e0<\/strong>\uff1a\u91c7\u8d2d\u90e8\u95e8\u5bf9\u65b0\u4f9b\u5e94\u5546\u7684\u8bc4\u4f30\u4e0d\u5145\u5206\uff0c\u5bfc\u81f4\u539f\u6750\u6599\u8d28\u91cf\u4e0d\u7a33\u5b9a\u3002<\/p>\n\n\n\n\n<p><strong>5. \u5236\u5b9a\u5bf9\u7b56\uff1a<\/strong><\/p>\n\n\n\n\n<ul>\n\n\n<li><strong>\u77ed\u671f\u5bf9\u7b56<\/strong>\uff1a\u7acb\u5373\u6682\u505c\u4f7f\u7528\u65b0\u4f9b\u5e94\u5546\u7684\u539f\u6750\u6599\uff0c\u6062\u590d\u4f7f\u7528\u539f\u4f9b\u5e94\u5546\u7684\u539f\u6750\u6599\u3002<\/li>\n\n\n\n\n<li><strong>\u957f\u671f\u5bf9\u7b56<\/strong>\uff1a\u5efa\u7acb\u4e25\u683c\u7684\u4f9b\u5e94\u5546\u8bc4\u4f30\u548c\u7ba1\u7406\u673a\u5236\uff0c\u786e\u4fdd\u539f\u6750\u6599\u8d28\u91cf\u7a33\u5b9a\u3002<\/li>\n\n\n<\/ul>\n\n\n\n\n<p><strong>6. 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