{"id":31551,"date":"2024-11-15T15:46:23","date_gmt":"2024-11-15T07:46:23","guid":{"rendered":"https:\/\/www.yunshan.net\/blog\/?p=21790"},"modified":"2024-11-15T15:46:23","modified_gmt":"2024-11-15T07:46:23","slug":"%e8%a7%a3%e8%af%bb%e6%95%85%e9%9a%9c%e6%a0%b9%e5%9b%a0%e5%88%86%e6%9e%90%ef%bc%9a%e6%8f%90%e5%8d%87%e7%b3%bb%e7%bb%9f%e5%8f%af%e9%9d%a0%e6%80%a7%e7%9a%84%e5%85%b3%e9%94%ae%e6%ad%a5%e9%aa%a4","status":"publish","type":"post","link":"https:\/\/www.yunshan.net\/blog\/archives\/31551.html","title":{"rendered":"\u89e3\u8bfb\u6545\u969c\u6839\u56e0\u5206\u6790\uff1a\u63d0\u5347\u7cfb\u7edf\u53ef\u9760\u6027\u7684\u5173\u952e\u6b65\u9aa4"},"content":{"rendered":"<p>\t\t\t\t<![CDATA[\n\n<p>\u5728\u73b0\u4ee3\u590d\u6742\u7684\u4fe1\u606f\u6280\u672f\u73af\u5883\u4e2d\uff0c\u7cfb\u7edf\u53ef\u9760\u6027\u662f\u786e\u4fdd\u4e1a\u52a1\u8fde\u7eed\u6027\u548c\u7528\u6237\u4f53\u9a8c\u7684\u5173\u952e\u56e0\u7d20\u3002\u7136\u800c\uff0c\u7cfb\u7edf\u6545\u969c\u5728\u6240\u96be\u514d\uff0c\u5982\u4f55\u5feb\u901f\u3001\u51c6\u786e\u5730\u627e\u5230\u6545\u969c\u7684\u6839\u6e90\uff0c\u5e76\u91c7\u53d6\u6709\u6548\u63aa\u65bd\u8fdb\u884c\u4fee\u590d\uff0c\u6210\u4e3a\u63d0\u5347\u7cfb\u7edf\u53ef\u9760\u6027\u7684\u6838\u5fc3\u6311\u6218\u3002<a href=\"https:\/\/www.yunshan.net\" target=\"_blank\" style=\"color:blue\" rel=\"noopener noreferrer\">\u6545\u969c<a href=\"https:\/\/www.yunshan.net\" target=\"_blank\" style=\"color:blue\" rel=\"noopener noreferrer\">\u6839\u56e0\u5206\u6790<\/a><\/a>\uff08Root Cause Analysis, RCA\uff09\u4f5c\u4e3a\u4e00\u79cd\u7cfb\u7edf\u5316\u7684\u65b9\u6cd5\uff0c\u80fd\u591f\u5e2e\u52a9\u4f01\u4e1a\u6df1\u5165\u7406\u89e3\u6545\u969c\u7684\u672c\u8d28\uff0c\u4ece\u800c\u4ece\u6839\u672c\u4e0a\u89e3\u51b3\u95ee\u9898\u3002\u672c\u6587\u5c06\u8be6\u7ec6\u89e3\u8bfb<a href=\"https:\/\/www.yunshan.net\" target=\"_blank\" style=\"color:blue\" rel=\"noopener noreferrer\">\u6545\u969c<a href=\"https:\/\/www.yunshan.net\" target=\"_blank\" style=\"color:blue\" rel=\"noopener noreferrer\">\u6839\u56e0\u5206\u6790<\/a><\/a>\u7684\u6b65\u9aa4\u3001\u65b9\u6cd5\u548c\u6700\u4f73\u5b9e\u8df5\uff0c\u52a9\u529b\u4f01\u4e1a\u63d0\u5347\u7cfb\u7edf\u53ef\u9760\u6027\u3002<\/p>\n\n\n\n\n<h3>\u4e00\u3001\u6545\u969c\u6839\u56e0\u5206\u6790\u7684\u5b9a\u4e49\u4e0e\u91cd\u8981\u6027<\/h3>\n\n\n\n\n<p>\u6545\u969c\u6839\u56e0\u5206\u6790\u662f\u6307\u901a\u8fc7\u7cfb\u7edf\u5316\u7684\u65b9\u6cd5\u548c\u5de5\u5177\uff0c\u8bc6\u522b\u5bfc\u81f4\u6545\u969c\u53d1\u751f\u7684\u6839\u672c\u539f\u56e0\uff0c\u5e76\u5236\u5b9a\u9884\u9632\u63aa\u65bd\uff0c\u4ee5\u907f\u514d\u7c7b\u4f3c\u95ee\u9898\u518d\u6b21\u53d1\u751f\u7684\u8fc7\u7a0b\u3002\u4e0e\u8868\u9762\u4e0a\u7684\u6545\u969c\u4fee\u590d\u4e0d\u540c\uff0cRCA\u5173\u6ce8\u7684\u662f\u6df1\u5c42\u6b21\u7684\u3001\u7cfb\u7edf\u6027\u95ee\u9898\u7684\u89e3\u51b3\u3002<\/p>\n\n\n\n\n\n\n\n\n<p align=center><img decoding=\"async\" src=\"https:\/\/www.yunshan.net\/blog\/wp-content\/uploads\/2024\/11\/IH3x5G64RO.jpg\" width=1000><\/p>\n\n\n\n\n\n\n\n\n\n<p><strong>\u91cd\u8981\u6027\u4f53\u73b0\u5728\u4ee5\u4e0b\u51e0\u4e2a\u65b9\u9762\uff1a<\/strong><\/p>\n\n\n\n\n<ol>\n\n\n<li><strong>\u51cf\u5c11\u6545\u969c\u590d\u53d1<\/strong>\uff1a\u901a\u8fc7\u627e\u5230\u6839\u672c\u539f\u56e0\uff0c\u53ef\u4ee5\u91c7\u53d6\u9488\u5bf9\u6027\u7684\u63aa\u65bd\uff0c\u9632\u6b62\u540c\u7c7b\u95ee\u9898\u518d\u6b21\u53d1\u751f\u3002<\/li>\n\n\n\n\n<li><strong>\u63d0\u5347\u7cfb\u7edf\u7a33\u5b9a\u6027<\/strong>\uff1a\u6301\u7eed\u7684RCA\u6709\u52a9\u4e8e\u53d1\u73b0\u7cfb\u7edf\u4e2d\u7684\u6f5c\u5728\u98ce\u9669\uff0c\u63d0\u524d\u8fdb\u884c\u4f18\u5316\u548c\u6539\u8fdb\u3002<\/li>\n\n\n\n\n<li><strong>\u964d\u4f4e\u7ef4\u62a4\u6210\u672c<\/strong>\uff1a\u4ece\u6839\u672c\u4e0a\u89e3\u51b3\u95ee\u9898\uff0c\u53ef\u4ee5\u51cf\u5c11\u9891\u7e41\u7684\u4e34\u65f6\u4fee\u590d\uff0c\u964d\u4f4e\u957f\u671f\u7ef4\u62a4\u6210\u672c\u3002<\/li>\n\n\n\n\n<li><strong>\u63d0\u9ad8\u7528\u6237\u6ee1\u610f\u5ea6<\/strong>\uff1a\u7cfb\u7edf\u7a33\u5b9a\u6027\u7684\u63d0\u5347\u76f4\u63a5\u5173\u7cfb\u5230\u7528\u6237\u4f53\u9a8c\uff0c\u51cf\u5c11\u6545\u969c\u53d1\u751f\u6709\u52a9\u4e8e\u63d0\u9ad8\u7528\u6237\u6ee1\u610f\u5ea6\u3002<\/li>\n\n\n<\/ol>\n\n\n\n\n<h3>\u4e8c\u3001\u6545\u969c\u6839\u56e0\u5206\u6790\u7684\u6b65\u9aa4<\/h3>\n\n\n\n\n<p>\u4e00\u4e2a\u5b8c\u6574\u7684\u6545\u969c\u6839\u56e0\u5206\u6790\u8fc7\u7a0b\u901a\u5e38\u5305\u62ec\u4ee5\u4e0b\u51e0\u4e2a\u5173\u952e\u6b65\u9aa4\uff1a<\/p>\n\n\n\n\n<h4>1. \u95ee\u9898\u8bc6\u522b<\/h4>\n\n\n\n\n<p><strong>\u95ee\u9898\u63cf\u8ff0<\/strong>\uff1a\u9996\u5148\uff0c\u9700\u8981\u5bf9\u53d1\u751f\u7684\u6545\u969c\u8fdb\u884c\u8be6\u7ec6\u7684\u63cf\u8ff0\uff0c\u5305\u62ec\u6545\u969c\u73b0\u8c61\u3001\u53d1\u751f\u65f6\u95f4\u3001\u5f71\u54cd\u8303\u56f4\u7b49\u3002<\/p>\n\n\n\n\n<p><strong>\u6570\u636e\u6536\u96c6<\/strong>\uff1a\u6536\u96c6\u4e0e\u6545\u969c\u76f8\u5173\u7684\u6240\u6709\u6570\u636e\uff0c\u5305\u62ec\u65e5\u5fd7\u6587\u4ef6\u3001\u76d1\u63a7\u6570\u636e\u3001\u7528\u6237\u53cd\u9988\u7b49\u3002<\/p>\n\n\n\n\n<h4>2. \u95ee\u9898\u5206\u6790<\/h4>\n\n\n\n\n<p><strong>\u521d\u6b65\u5206\u6790<\/strong>\uff1a\u901a\u8fc7\u521d\u6b65\u5206\u6790\uff0c\u786e\u5b9a\u6545\u969c\u7684\u7c7b\u578b\u548c\u53ef\u80fd\u7684\u539f\u56e0\u8303\u56f4\u3002<\/p>\n\n\n\n\n<p><strong>\u6df1\u5165\u5206\u6790<\/strong>\uff1a\u5229\u7528\u5404\u79cd\u5206\u6790\u5de5\u5177\u548c\u65b9\u6cd5\uff0c\u6df1\u5165\u6316\u6398\u6545\u969c\u7684\u6839\u672c\u539f\u56e0\u3002\u5e38\u7528\u7684\u65b9\u6cd5\u5305\u62ec\uff1a<\/p>\n\n\n\n\n<ul>\n\n\n<li><strong>\u9c7c\u9aa8\u56fe\uff08Ishikawa Diagram\uff09<\/strong>\uff1a\u901a\u8fc7\u5206\u6790\u4eba\u3001\u673a\u3001\u6599\u3001\u6cd5\u3001\u73af\u7b49\u56e0\u7d20\uff0c\u627e\u51fa\u6f5c\u5728\u539f\u56e0\u3002<\/li>\n\n\n\n\n<li><strong>5W1H\u5206\u6790\u6cd5<\/strong>\uff1a\u901a\u8fc7\u56de\u7b54\u4ec0\u4e48\uff08What\uff09\u3001\u4e3a\u4ec0\u4e48\uff08Why\uff09\u3001\u8c01\uff08Who\uff09\u3001\u4f55\u65f6\uff08When\uff09\u3001\u54ea\u91cc\uff08Where\uff09\u3001\u5982\u4f55\uff08How\uff09\u7b49\u95ee\u9898\uff0c\u5168\u9762\u5206\u6790\u6545\u969c\u3002<\/li>\n\n\n\n\n<li><strong>\u6545\u969c\u6811\u5206\u6790\uff08Fault Tree Analysis, FTA\uff09<\/strong>\uff1a\u4ece\u6545\u969c\u73b0\u8c61\u51fa\u53d1\uff0c\u9010\u5c42\u8ffd\u6eaf\uff0c\u6784\u5efa\u6545\u969c\u6811\uff0c\u627e\u51fa\u6839\u672c\u539f\u56e0\u3002<\/li>\n\n\n<\/ul>\n\n\n\n\n<h4>3. \u6839\u56e0\u786e\u8ba4<\/h4>\n\n\n\n\n<p><strong>\u9a8c\u8bc1\u5047\u8bbe<\/strong>\uff1a\u5bf9\u521d\u6b65\u786e\u5b9a\u7684\u6839\u56e0\u8fdb\u884c\u9a8c\u8bc1\uff0c\u786e\u4fdd\u5176\u51c6\u786e\u6027\u3002<\/p>\n\n\n\n\n<p><strong>\u6392\u9664\u5e72\u6270\u56e0\u7d20<\/strong>\uff1a\u6392\u9664\u5176\u4ed6\u53ef\u80fd\u7684\u539f\u56e0\uff0c\u786e\u4fdd\u627e\u5230\u7684\u662f\u771f\u6b63\u7684\u6839\u56e0\u3002<\/p>\n\n\n\n\n<h4>4. \u5236\u5b9a\u89e3\u51b3\u65b9\u6848<\/h4>\n\n\n\n\n<p><strong>\u77ed\u671f\u63aa\u65bd<\/strong>\uff1a\u9488\u5bf9\u5f53\u524d\u6545\u969c\uff0c\u5236\u5b9a\u4e34\u65f6\u6027\u7684\u4fee\u590d\u63aa\u65bd\uff0c\u5c3d\u5feb\u6062\u590d\u7cfb\u7edf\u6b63\u5e38\u8fd0\u884c\u3002<\/p>\n\n\n\n\n<p><strong>\u957f\u671f\u63aa\u65bd<\/strong>\uff1a\u9488\u5bf9\u6839\u56e0\uff0c\u5236\u5b9a\u957f\u671f\u7684\u6539\u8fdb\u63aa\u65bd\uff0c\u9632\u6b62\u7c7b\u4f3c\u95ee\u9898\u518d\u6b21\u53d1\u751f\u3002<\/p>\n\n\n\n\n<h4>5. \u5b9e\u65bd\u4e0e\u9a8c\u8bc1<\/h4>\n\n\n\n\n<p><strong>\u65b9\u6848\u5b9e\u65bd<\/strong>\uff1a\u6309\u7167\u5236\u5b9a\u7684\u65b9\u6848\u8fdb\u884c\u5b9e\u65bd\uff0c\u786e\u4fdd\u6bcf\u4e00\u6b65\u90fd\u843d\u5b9e\u5230\u4f4d\u3002<\/p>\n\n\n\n\n<p><strong>\u6548\u679c\u9a8c\u8bc1<\/strong>\uff1a\u5bf9\u5b9e\u65bd\u540e\u7684\u6548\u679c\u8fdb\u884c\u9a8c\u8bc1\uff0c\u786e\u4fdd\u6545\u969c\u5f97\u5230\u5f7b\u5e95\u89e3\u51b3\u3002<\/p>\n\n\n\n\n<h4>6. \u603b\u7ed3\u4e0e\u53cd\u9988<\/h4>\n\n\n\n\n<p><strong>\u603b\u7ed3\u7ecf\u9a8c<\/strong>\uff1a\u5bf9\u6574\u4e2aRCA\u8fc7\u7a0b\u8fdb\u884c\u603b\u7ed3\uff0c\u8bb0\u5f55\u6210\u529f\u7ecf\u9a8c\u548c\u4e0d\u8db3\u4e4b\u5904\u3002<\/p>\n\n\n\n\n<p><strong>\u53cd\u9988\u4e0e\u6539\u8fdb<\/strong>\uff1a\u5c06\u603b\u7ed3\u7684\u7ecf\u9a8c\u53cd\u9988\u5230\u56e2\u961f\u548c\u76f8\u5173\u90e8\u95e8\uff0c\u6301\u7eed\u6539\u8fdbRCA\u6d41\u7a0b\u3002<\/p>\n\n\n\n\n<h3>\u4e09\u3001\u6545\u969c\u6839\u56e0\u5206\u6790\u7684\u65b9\u6cd5\u4e0e\u5de5\u5177<\/h3>\n\n\n\n\n<h4>1. \u9c7c\u9aa8\u56fe\uff08Ishikawa Diagram\uff09<\/h4>\n\n\n\n\n<p>\u9c7c\u9aa8\u56fe\u662f\u4e00\u79cd\u5e38\u7528\u7684\u56e0\u679c\u5206\u6790\u5de5\u5177\uff0c\u901a\u8fc7\u5c06\u95ee\u9898\u5206\u89e3\u4e3a\u591a\u4e2a\u5b50\u56e0\u7d20\uff0c\u5e2e\u52a9\u56e2\u961f\u7cfb\u7edf\u5730\u8bc6\u522b\u6f5c\u5728\u539f\u56e0\u3002\u5176\u7ed3\u6784\u7c7b\u4f3c\u4e8e\u9c7c\u9aa8\uff0c\u5934\u90e8\u4e3a\u95ee\u9898\uff0c\u9aa8\u5e72\u4e3a\u5404\u5927\u7c7b\u539f\u56e0\uff0c\u7ec6\u9aa8\u4e3a\u5177\u4f53\u539f\u56e0\u3002<\/p>\n\n\n\n\n<h4>2. 5W1H\u5206\u6790\u6cd5<\/h4>\n\n\n\n\n<p>5W1H\u5206\u6790\u6cd5\u901a\u8fc7\u56de\u7b54\u516d\u4e2a\u57fa\u672c\u95ee\u9898\uff08\u4ec0\u4e48\u3001\u4e3a\u4ec0\u4e48\u3001\u8c01\u3001\u4f55\u65f6\u3001\u54ea\u91cc\u3001\u5982\u4f55\uff09\uff0c\u5168\u9762\u5206\u6790\u95ee\u9898\u7684\u5404\u4e2a\u65b9\u9762\uff0c\u5e2e\u52a9\u56e2\u961f\u6df1\u5165\u7406\u89e3\u6545\u969c\u7684\u5168\u8c8c\u3002<\/p>\n\n\n\n\n<h4>3. \u6545\u969c\u6811\u5206\u6790\uff08FTA\uff09<\/h4>\n\n\n\n\n<p>\u6545\u969c\u6811\u5206\u6790\u662f\u4e00\u79cd\u81ea\u4e0a\u800c\u4e0b\u7684\u5206\u6790\u65b9\u6cd5\uff0c\u4ece\u6545\u969c\u73b0\u8c61\u51fa\u53d1\uff0c\u9010\u5c42\u8ffd\u6eaf\uff0c\u6784\u5efa\u6545\u969c\u6811\uff0c\u627e\u51fa\u6240\u6709\u53ef\u80fd\u7684\u6839\u672c\u539f\u56e0\u3002\u8be5\u65b9\u6cd5\u9002\u7528\u4e8e\u590d\u6742\u7cfb\u7edf\u7684\u6545\u969c\u5206\u6790\u3002<\/p>\n\n\n\n\n<h4>4. \u6570\u636e\u5206\u6790\u5de5\u5177<\/h4>\n\n\n\n\n<ul>\n\n\n<li><strong>\u65e5\u5fd7\u5206\u6790\u5de5\u5177<\/strong>\uff1a\u5982ELK\uff08Elasticsearch, Logstash, Kibana\uff09\u5806\u6808\uff0c\u7528\u4e8e\u6536\u96c6\u3001\u5b58\u50a8\u548c\u5206\u6790\u65e5\u5fd7\u6570\u636e\u3002<\/li>\n\n\n\n\n<li><strong>\u76d1\u63a7\u5de5\u5177<\/strong>\uff1a\u5982<a href=\"https:\/\/www.yunshan.net\" target=\"_blank\" style=\"color:blue\" rel=\"noopener noreferrer\">Prometheus<\/a>\u3001Grafana\u7b49\uff0c\u7528\u4e8e\u5b9e\u65f6\u76d1\u63a7\u7cfb\u7edf\u6027\u80fd\u548c\u72b6\u6001\u3002<\/li>\n\n\n\n\n<li><strong>\u6839\u56e0\u5206\u6790\u5e73\u53f0<\/strong>\uff1a\u5982Splunk\u3001Datadog\u7b49\uff0c\u63d0\u4f9b\u7efc\u5408\u7684\u6545\u969c\u8bca\u65ad\u548c\u6839\u56e0\u5206\u6790\u529f\u80fd\u3002<\/li>\n\n\n<\/ul>\n\n\n\n\n<h3>\u56db\u3001\u6545\u969c\u6839\u56e0\u5206\u6790\u7684\u6700\u4f73\u5b9e\u8df5<\/h3>\n\n\n\n\n<h4>1. \u5efa\u7acb\u6807\u51c6\u5316\u6d41\u7a0b<\/h4>\n\n\n\n\n<p>\u5236\u5b9a\u6807\u51c6\u5316\u7684RCA\u6d41\u7a0b\uff0c\u786e\u4fdd\u6bcf\u6b21\u6545\u969c\u5206\u6790\u90fd\u6309\u7167\u7edf\u4e00\u7684\u6807\u51c6\u8fdb\u884c\uff0c\u63d0\u9ad8\u5206\u6790\u6548\u7387\u548c\u51c6\u786e\u6027\u3002<\/p>\n\n\n\n\n<h4>2. 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