{"id":32600,"date":"2025-03-04T10:28:38","date_gmt":"2025-03-04T02:28:38","guid":{"rendered":"https:\/\/www.yunshan.net\/blog\/?p=32600"},"modified":"2025-03-04T10:28:38","modified_gmt":"2025-03-04T02:28:38","slug":"%e5%a6%82%e4%bd%95%e5%88%a9%e7%94%a8%e4%b8%9a%e5%8a%a1%e6%80%a7%e8%83%bd%e6%8c%87%e6%a0%87%e6%8f%90%e5%8d%87%e5%ae%a2%e6%88%b7%e6%bb%a1%e6%84%8f%e5%ba%a6%ef%bc%9f","status":"publish","type":"post","link":"https:\/\/www.yunshan.net\/blog\/archives\/32600.html","title":{"rendered":"\u5982\u4f55\u5229\u7528\u4e1a\u52a1\u6027\u80fd\u6307\u6807\u63d0\u5347\u5ba2\u6237\u6ee1\u610f\u5ea6\uff1f"},"content":{"rendered":"

\n

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\u524d\u8a00<\/strong>
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\n

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    \n
  1. \u6548\u7387\u578b\u6307\u6807<\/strong>\uff1a\u5982\u5e73\u5747\u5904\u7406\u65f6\u95f4\uff08AHT\uff09<\/strong>\u3001\u670d\u52a1\u54cd\u5e94\u7387<\/strong>\u7b49\uff0c\u76f4\u63a5\u5f71\u54cd\u5ba2\u6237\u5bf9\u6548\u7387\u7684\u611f\u77e5\uff1b\n<\/li>\n
  2. \u8d28\u91cf\u578b\u6307\u6807<\/strong>\uff1a\u5982\u5ba2\u6237\u6295\u8bc9\u7387<\/strong>\u3001\u51c0\u63a8\u8350\u503c\uff08NPS\uff09<\/strong>\u7b49\uff0c\u53cd\u6620\u670d\u52a1\u7684\u7efc\u5408\u4f53\u9a8c\u6c34\u5e73\u3002\n<\/li>\n<\/ol>\n

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    \n

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    \u4f01\u4e1a\u65e5\u5e38\u8fd0\u8425\u4e2d\u53ef\u80fd\u8ffd\u8e2a\u6570\u767e\u4e2a\u6307\u6807\uff0c\u4f46\u771f\u6b63\u5f71\u54cd\u5ba2\u6237\u4f53\u9a8c\u7684\u5f80\u5f80\u662f\u5c11\u6570\u201c\u9ad8\u6760\u6746\u70b9\u201d\u3002\u4ee5\u4e0b\u4e09\u7c7b\u6307\u6807\u9700\u4f18\u5148\u5173\u6ce8\uff1a<\/p>\n

      \n
    1. \u5ba2\u6237\u65c5\u7a0b\u89e6\u70b9\u6307\u6807<\/strong>\n<\/li>\n<\/ol>\n
        \n
      • \u9875\u9762\u52a0\u8f7d\u901f\u5ea6<\/strong>\uff1a\u7535\u5546\u5e73\u53f0\u9875\u9762\u5ef6\u8fdf1\u79d2\uff0c\u8f6c\u5316\u7387\u4e0b\u964d7%\uff1b\n<\/li>\n
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      • \u4ea4\u4ed8\u51c6\u786e\u7387<\/strong>\uff1a\u7269\u6d41\u9519\u8bef\u7387\u964d\u4f4e1%\uff0c\u590d\u8d2d\u7387\u53ef\u589e\u957f5%\u3002\n<\/li>\n<\/ul>\n
          \n
        1. \u60c5\u611f\u5173\u8054\u6307\u6807<\/strong>\n<\/li>\n<\/ol>\n
            \n
          • \u60c5\u611f\u5206\u6790\u5f97\u5206<\/strong>\uff1a\u901a\u8fc7AI\u5206\u6790\u5ba2\u6237\u6c9f\u901a\u6587\u672c\uff0c\u8bc6\u522b\u8d1f\u9762\u60c5\u7eea\u5e76\u89e6\u53d1\u9884\u8b66\uff1b\n<\/li>\n
          • \u5ba2\u6237\u8d39\u529b\u5ea6\uff08CES\uff09<\/strong>\uff1a\u7b80\u5316\u6d41\u7a0b\u8bbe\u8ba1\uff0c\u964d\u4f4e\u7528\u6237\u89e3\u51b3\u95ee\u9898\u6240\u9700\u7cbe\u529b\u3002\n<\/li>\n<\/ul>\n
              \n
            1. \u957f\u671f\u4ef7\u503c\u6307\u6807<\/strong>\n<\/li>\n<\/ol>\n
                \n
              • \u5ba2\u6237\u751f\u547d\u5468\u671f\u4ef7\u503c\uff08CLV\uff09<\/strong>\uff1a\u9ad8CLV\u5ba2\u6237\u5bf9\u670d\u52a1\u7455\u75b5\u7684\u5bb9\u5fcd\u5ea6\u66f4\u4f4e\uff1b\n<\/li>\n
              • \u6d41\u5931\u9884\u8b66\u4fe1\u53f7<\/strong>\uff1a\u5982\u767b\u5f55\u9891\u7387\u4e0b\u964d\u3001\u5ba2\u5355\u4ef7\u51cf\u5c11\u7b49\u884c\u4e3a\u6570\u636e\u3002\n<\/li>\n<\/ul>\n

                \u67d0\u96f6\u552e\u54c1\u724c\u901a\u8fc7\u76d1\u6d4b\u201c\u8d2d\u7269\u8f66\u653e\u5f03\u7387\u201d\u53d1\u73b0\uff0c\u7ed3\u8d26\u9875\u9762\u6bcf\u589e\u52a0\u4e00\u4e2a\u5fc5\u586b\u5b57\u6bb5\uff0c\u653e\u5f03\u7387\u4e0a\u534715%\u3002\u4f18\u5316\u540e\uff0c\u8be5\u6307\u6807\u4e0b\u964d40%\uff0c\u5b63\u5ea6\u8425\u6536\u589e\u957f12%\u3002<\/em><\/p>\n

                \n

                \u4e09\u3001\u4ece\u6570\u636e\u5230\u884c\u52a8\uff1a\u4f18\u5316\u6307\u6807\u7684\u56db\u5927\u7b56\u7565<\/strong><\/h3>\n

                1. \u5efa\u7acb\u6307\u6807\u5206\u5c42\u4f53\u7cfb<\/strong>
                \n\u5c06\u6307\u6807\u5206\u4e3a\u6218\u7565\u5c42\uff08\u5982NPS\uff09\u3001\u6218\u672f\u5c42\uff08\u5982\u5ba2\u670d\u54cd\u5e94\u65f6\u95f4\uff09\u3001\u6267\u884c\u5c42\uff08\u5982\u9875\u9762\u8df3\u51fa\u7387\uff09\uff0c\u786e\u4fdd\u8d44\u6e90\u7cbe\u51c6\u6295\u5165\u3002\u4f8b\u5982\uff0c\u67d0 SaaS \u4f01\u4e1a\u53d1\u73b0\uff0c\u5176\u6218\u7565\u5c42NPS\u4f4e\u7684\u4e3b\u8981\u539f\u56e0\u5728\u4e8e\u6267\u884c\u5c42\u7684\u4ea7\u54c1\u4f7f\u7528\u5f15\u5bfc\u4e0d\u8db3<\/strong>\uff0c\u9488\u5bf9\u6027\u4f18\u5316\u540e\u7528\u6237\u7559\u5b58\u7387\u63d0\u534718%\u3002<\/p>\n

                2. \u52a8\u6001\u9608\u503c\u7ba1\u7406<\/strong>
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                3. \u95ed\u73af\u53cd\u9988\u673a\u5236<\/strong>
                \n\u5c06\u5ba2\u6237\u6295\u8bc9\u3001\u8bc4\u4ef7\u7b49\u975e\u7ed3\u6784\u5316\u6570\u636e\u4e0e\u4e1a\u52a1\u6307\u6807\u5173\u8054\u3002\u4f8b\u5982\uff0c\u67d0\u94f6\u884c\u53d1\u73b0\u201c\u8f6c\u8d26\u5931\u8d25\u7387\u201d\u6bcf\u4e0a\u53470.1%\uff0cAPP\u5dee\u8bc4\u91cf\u589e\u52a035%\uff0c\u9042\u6295\u5165\u8d44\u6e90\u4f18\u5316\u7cfb\u7edf\u7a33\u5b9a\u6027\uff0c\u5dee\u8bc4\u7387\u4e0b\u964d60%\u3002<\/p>\n

                4. \u9884\u6d4b\u6027\u5e72\u9884<\/strong>
                \n\u5229\u7528\u673a\u5668\u5b66\u4e60\u6a21\u578b\u9884\u6d4b\u5ba2\u6237\u4e0d\u6ee1\u98ce\u9669\u3002\u4f8b\u5982\uff0c\u7535\u4fe1\u8fd0\u8425\u5546\u901a\u8fc7\u5206\u6790\u5ba2\u6237\u901a\u8bdd\u8bb0\u5f55\u3001\u8d26\u5355\u652f\u4ed8\u7b49\u6570\u636e\uff0c\u5728\u6f5c\u5728\u6d41\u5931\u5ba2\u6237\u6295\u8bc9\u524d\u4e3b\u52a8\u63d0\u4f9b\u4f18\u60e0\u65b9\u6848\uff0c\u6210\u529f\u5c06\u6d41\u5931\u7387\u964d\u4f4e27%\u3002<\/p>\n

                \n

                \u56db\u3001\u6848\u4f8b\u5b9e\u6218\uff1a\u6307\u6807\u9a71\u52a8\u7684\u6ee1\u610f\u5ea6\u63d0\u5347<\/strong><\/h3>\n

                \u6848\u4f8b1\uff1a\u822a\u7a7a\u516c\u53f8\u51c6\u70b9\u7387\u4e0e\u5ba2\u6237\u5fe0\u8bda\u5ea6<\/strong>
                \n\u67d0\u822a\u7a7a\u516c\u53f8\u5c06\u822a\u73ed\u51c6\u70b9\u7387<\/strong>\u4ece78%\u63d0\u5347\u81f392%\uff0c\u5e76\u540c\u6b65\u4f18\u5316\u5ef6\u8bef\u540e\u7684\u670d\u52a1\u8865\u507f\u6d41\u7a0b\u3002\u7ed3\u679c\uff1a\u5ba2\u6237\u6295\u8bc9\u91cf\u4e0b\u964d45%\uff0c\u5e38\u65c5\u5ba2\u7eed\u8d39\u7387\u63d0\u534731%\u3002<\/p>\n

                \u6848\u4f8b2\uff1a\u5728\u7ebf\u6559\u80b2\u7684\u5b8c\u8bfe\u7387\u5bc6\u7801<\/strong>
                \n\u4e00\u5bb6\u6559\u80b2\u5e73\u53f0\u53d1\u73b0\uff0c\u8bfe\u7a0b\u5b8c\u8bfe\u7387\u4f4e\u4e8e40%<\/strong>\u7684\u5b66\u5458\u4e2d\uff0c80%\u5728\u7b2c\u4e09\u5468\u505c\u6b62\u767b\u5f55\u3002\u901a\u8fc7\u589e\u52a0\u201c\u5b66\u4e60\u8fdb\u5ea6\u63d0\u9192\u201d\u548c\u201c\u77e5\u8bc6\u70b9\u6d4b\u9a8c\u201d\u529f\u80fd\uff0c\u5b8c\u8bfe\u7387\u63d0\u5347\u81f365%\uff0c\u8bfe\u7a0b\u63a8\u8350\u7387\u7ffb\u500d\u3002<\/p>\n

                \n

                \u4e94\u3001\u5de5\u5177\u4e0e\u6280\u672f\uff1a\u8ba9\u6307\u6807\u7ba1\u7406\u66f4\u667a\u80fd<\/strong><\/h3>\n
                  \n
                • \u5b9e\u65f6\u4eea\u8868\u76d8<\/strong>\uff1a\u96c6\u6210Tableau\u3001Power BI\u7b49\u5de5\u5177\uff0c\u5b9e\u73b0\u6307\u6807\u53ef\u89c6\u5316\u76d1\u63a7\uff1b\n<\/li>\n
                • \u5ba2\u6237\u6570\u636e\u5e73\u53f0\uff08CDP\uff09<\/strong>\uff1a\u6253\u901a\u5206\u6563\u6570\u636e\u6e90\uff0c\u6784\u5efa360\u5ea6\u5ba2\u6237\u89c6\u56fe\uff1b\n<\/li>\n
                • AI\u9884\u8b66\u7cfb\u7edf<\/strong>\uff1a\u81ea\u52a8\u8bc6\u522b\u6307\u6807\u5f02\u5e38\u5e76\u89e6\u53d1\u5e94\u5bf9\u6d41\u7a0b\uff1b\n<\/li>\n
                • A\/B\u6d4b\u8bd5\u5de5\u5177<\/strong>\uff1a\u9a8c\u8bc1\u6307\u6807\u4f18\u5316\u65b9\u6848\u7684\u6709\u6548\u6027\uff0c\u964d\u4f4e\u8bd5\u9519\u6210\u672c\u3002\n<\/li>\n<\/ul>\n

                  \u67d0\u7535\u5546\u4f01\u4e1a\u4f7f\u7528AI\u60c5\u7eea\u5206\u6790\u5de5\u5177\u540e\uff0c\u5ba2\u670d\u56e2\u961f\u5728\u5ba2\u6237\u8868\u8fbe\u4e0d\u6ee1\u524d\u4ecb\u5165\u7684\u6bd4\u4f8b\u4ece12%\u63d0\u5347\u81f367%\uff0c\u5dee\u8bc4\u7387\u4e0b\u964d22%\u3002<\/em><\/p>\n

                  \n

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                    \n
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