{"id":33232,"date":"2025-03-04T11:47:11","date_gmt":"2025-03-04T03:47:11","guid":{"rendered":"https:\/\/www.yunshan.net\/blog\/?p=33232"},"modified":"2025-03-04T11:47:11","modified_gmt":"2025-03-04T03:47:11","slug":"%e5%a6%82%e4%bd%95%e5%88%a9%e7%94%a8%e4%b8%9a%e5%8a%a1%e6%80%a7%e8%83%bd%e6%8c%87%e6%a0%87%e8%bf%9b%e8%a1%8c%e6%82%a3%e8%80%85%e6%bb%a1%e6%84%8f%e5%ba%a6%e8%b0%83%e6%9f%a5%ef%bc%9f","status":"publish","type":"post","link":"https:\/\/www.yunshan.net\/blog\/archives\/33232.html","title":{"rendered":"\u5982\u4f55\u5229\u7528\u4e1a\u52a1\u6027\u80fd\u6307\u6807\u8fdb\u884c\u60a3\u8005\u6ee1\u610f\u5ea6\u8c03\u67e5\uff1f"},"content":{"rendered":"<p style=\"text-align: center;\">\n<p><img decoding=\"async\" src=\"https:\/\/www.yunshan.net\/blog\/wp-content\/uploads\/2025\/03\/2dl5Z5mVE2.jpg\" alt=\"\u5982\u4f55\u5229\u7528\u4e1a\u52a1\u6027\u80fd\u6307\u6807\u8fdb\u884c\u60a3\u8005\u6ee1\u610f\u5ea6\u8c03\u67e5\uff1f\" ><\/p>\n<\/p>\n<hr>\n<p>\u5728\u533b\u7597\u884c\u4e1a\u7ade\u4e89\u65e5\u76ca\u6fc0\u70c8\u7684\u4eca\u5929\uff0c\u60a3\u8005\u6ee1\u610f\u5ea6\u65e9\u5df2\u8d85\u8d8a\u4e86\u201c\u9526\u4e0a\u6dfb\u82b1\u201d\u7684\u8303\u7574\uff0c\u6210\u4e3a\u8861\u91cf\u533b\u7597\u673a\u6784\u6838\u5fc3\u7ade\u4e89\u529b\u7684<strong>\u9ec4\u91d1\u6807\u51c6<\/strong>\u3002\u7136\u800c\uff0c\u4f20\u7edf\u7684\u6ee1\u610f\u5ea6\u8c03\u67e5\u5f80\u5f80\u505c\u7559\u5728\u201c\u60a8\u5bf9\u670d\u52a1\u6ee1\u610f\u5417\u201d\u7684\u6d45\u5c42\u95ee\u7b54\uff0c\u65e2\u65e0\u6cd5\u7cbe\u51c6\u5b9a\u4f4d\u95ee\u9898\u6839\u6e90\uff0c\u4e5f\u96be\u4ee5\u8f6c\u5316\u4e3a\u53ef\u6267\u884c\u7684\u6539\u8fdb\u65b9\u6848\u3002<em>\u5982\u4f55\u8ba9\u6ee1\u610f\u5ea6\u8c03\u67e5\u8df3\u51fa\u5f62\u5f0f\u5316\u7684\u6ce5\u6f6d\uff0c\u771f\u6b63\u6210\u4e3a\u9a71\u52a8\u670d\u52a1\u5347\u7ea7\u7684\u5bfc\u822a\u4eea\uff1f<\/em> \u7b54\u6848\u6216\u8bb8\u85cf\u5728\u533b\u7597\u673a\u6784\u65e5\u5e38\u8fd0\u8425\u7684<strong><a href=\"https:\/\/www.yunshan.net\/\"   target=\"_blank\" style=\"color:blue\">\u4e1a\u52a1\u6027\u80fd\u6307\u6807<\/a>\uff08KPIs\uff09<\/strong>\u4e2d\u2014\u2014\u8fd9\u4e9b\u770b\u4f3c\u51b0\u51b7\u7684\u6570\u5b57\uff0c\u5b9e\u5219\u662f\u89e3\u7801\u60a3\u8005\u4f53\u9a8c\u7684\u5bc6\u94a5\u3002<\/p>\n<hr>\n<h3 id=\"\u4e00-\u4e1a\u52a1\u6027\u80fd\u6307\u6807\u4e0e\u60a3\u8005\u6ee1\u610f\u5ea6\u7684\u9690\u6027\u5173\u8054\">\u4e00\u3001<a href=\"https:\/\/www.yunshan.net\/\"   target=\"_blank\" style=\"color:blue\">\u4e1a\u52a1\u6027\u80fd\u6307\u6807<\/a>\u4e0e\u60a3\u8005\u6ee1\u610f\u5ea6\u7684\u9690\u6027\u5173\u8054<\/h3>\n<p>\u533b\u7597\u673a\u6784\u7684\u8fd0\u8425\u6570\u636e\u5e76\u975e\u5b64\u7acb\u5b58\u5728\uff1a\u4ece\u95e8\u8bca\u7b49\u5019\u65f6\u957f\u3001\u6302\u53f7\u6210\u529f\u7387\u5230\u7528\u836f\u6307\u5bfc\u8986\u76d6\u7387\uff0c\u6bcf\u4e00\u4e2a\u6307\u6807\u80cc\u540e\u90fd\u6697\u85cf\u7740\u60a3\u8005\u4f53\u9a8c\u7684<strong>\u60c5\u611f\u89e6\u70b9<\/strong>\u3002\u7f8e\u56fd\u514b\u5229\u592b\u5170\u8bca\u6240\u7684\u7814\u7a76\u663e\u793a\uff0c<strong>\u5019\u8bca\u65f6\u95f4\u6bcf\u7f29\u77ed5\u5206\u949f<\/strong>\uff0c\u60a3\u8005\u5bf9\u533b\u62a4\u4e13\u4e1a\u5ea6\u7684\u8bc4\u4ef7\u4f1a\u63d0\u534717%\uff1b\u800c\u82f1\u56fdNHS\u7684\u8ddf\u8e2a\u6570\u636e\u5219\u8868\u660e\uff0c<strong>\u68c0\u67e5\u62a5\u544a\u4ea4\u4ed8\u5ef6\u8bef\u7387\u964d\u4f4e10%<\/strong>\uff0c\u53ef\u76f4\u63a5\u51cf\u5c1123%\u7684\u6295\u8bc9\u91cf\u3002<\/p>\n<p>\u8fd9\u4e9b\u6570\u636e\u63ed\u793a\u4e86\u4e00\u4e2a\u6838\u5fc3\u903b\u8f91\uff1a<em>\u4e1a\u52a1\u6027\u80fd\u6307\u6807\u662f\u60a3\u8005\u4f53\u9a8c\u7684\u5ba2\u89c2\u6620\u5c04<\/em>\u3002\u5f53\u6211\u4eec\u5c06\u6302\u53f7\u7cfb\u7edf\u7684\u54cd\u5e94\u901f\u5ea6\u3001\u836f\u623f\u53d6\u836f\u6d41\u7a0b\u7684\u6d41\u7545\u5ea6\u3001\u672f\u540e\u56de\u8bbf\u7387\u7b49KPIs\u4e0e\u6ee1\u610f\u5ea6\u8bc4\u5206\u4ea4\u53c9\u5206\u6790\u65f6\uff0c\u5f80\u5f80\u80fd\u53d1\u73b0\u4f20\u7edf\u95ee\u5377\u96be\u4ee5\u6355\u6349\u7684<strong>\u75db\u70b9\u89c4\u5f8b<\/strong>\u3002\u4f8b\u5982\u67d0\u4e09\u7532\u533b\u9662\u53d1\u73b0\uff0c\u5176\u201c\u95e8\u8bca\u7535\u5b50\u75c5\u5386\u8c03\u53d6\u6210\u529f\u7387\u201d\u6307\u6807\u4e0b\u964d2%\u7684\u540c\u671f\uff0c\u201c\u533b\u751f\u95ee\u8bca\u4e0d\u5145\u5206\u201d\u7684\u6295\u8bc9\u91cf\u6fc0\u589e41%\uff0c\u6700\u7ec8\u901a\u8fc7\u4f18\u5316\u4fe1\u606f\u7cfb\u7edf\u7684\u5e76\u884c\u5904\u7406\u80fd\u529b\u5b9e\u73b0\u53cc\u6307\u6807\u540c\u6b65\u6539\u5584\u3002<\/p>\n<hr>\n<h3 id=\"\u4e8c-\u6784\u5efa\u6307\u6807\u4f53\u7cfb-\u4ece\u6570\u636e\u91c7\u96c6\u5230\u573a\u666f\u5316\u5206\u6790\">\u4e8c\u3001\u6784\u5efa\u6307\u6807\u4f53\u7cfb\uff1a\u4ece\u6570\u636e\u91c7\u96c6\u5230\u573a\u666f\u5316\u5206\u6790<\/h3>\n<p>\u9009\u62e9\u4e0e\u60a3\u8005\u4f53\u9a8c\u5f3a\u76f8\u5173\u7684KPIs\u9700\u8981\u9075\u5faa<strong>3C\u539f\u5219<\/strong>\uff1a<\/p>\n<ol>\n<li><strong>\u5173\u952e\u6027\uff08Critical\uff09<\/strong>\uff1a\u76f4\u63a5\u5f71\u54cd\u6838\u5fc3\u670d\u52a1\u6d41\u7a0b\u7684\u6307\u6807\uff08\u5982\u6025\u8bca\u5206\u8bca\u51c6\u786e\u7387\uff09\n<\/li>\n<li><strong>\u53ef\u63a7\u6027\uff08Controllable\uff09<\/strong>\uff1a\u53ef\u901a\u8fc7\u7ba1\u7406\u624b\u6bb5\u5feb\u901f\u4f18\u5316\u7684\u6307\u6807\uff08\u5982\u9884\u7ea6\u65f6\u6bb5\u95f4\u9694\u8bbe\u7f6e\uff09\n<\/li>\n<li><strong>\u8fde\u7eed\u6027\uff08Continuous\uff09<\/strong>\uff1a\u5177\u5907\u957f\u671f\u8ddf\u8e2a\u4ef7\u503c\u7684\u6307\u6807\uff08\u5982\u6162\u75c5\u7ba1\u7406\u968f\u8bbf\u7387\uff09\n<\/li>\n<\/ol>\n<p><strong>\u5b9e\u65bd\u6b65\u9aa4\u793a\u4f8b\uff1a<\/strong><\/p>\n<ul>\n<li><strong>\u6b65\u9aa41<\/strong>\uff1a\u901a\u8fc7\u9c7c\u9aa8\u56fe\u5206\u6790\u6cd5\uff0c\u68b3\u7406\u95e8\u8bca\u3001\u4f4f\u9662\u3001\u5eb7\u590d\u5404\u73af\u8282\u768428\u9879\u6f5c\u5728\u5f71\u54cd\u56e0\u5b50\n<\/li>\n<li><strong>\u6b65\u9aa42<\/strong>\uff1a\u8fd0\u7528\u5e15\u7d2f\u6258\u6cd5\u5219\u7b5b\u9009\u51fa\u5bfc\u81f480%\u6295\u8bc9\u768420%\u5173\u952e\u6307\u6807\uff08\u5982\u653e\u5c04\u79d1\u62a5\u544a\u5e73\u5747\u5ef6\u8fdf\u65f6\u957f\uff09\n<\/li>\n<li><strong>\u6b65\u9aa43<\/strong>\uff1a\u5efa\u7acb\u52a8\u6001\u6743\u91cd\u6a21\u578b\uff0c\u6839\u636e\u5b63\u8282\u53d8\u5316\u3001\u79d1\u5ba4\u7279\u6027\u8c03\u6574\u6307\u6807\u4f18\u5148\u7ea7\n<\/li>\n<\/ul>\n<p><em>\u67d0\u79c1\u7acb\u5987\u4ea7\u533b\u9662\u7684\u5b9e\u8df5\u6848\u4f8b<\/em>\uff1a\u5c06\u201c\u4ea7\u68c0\u9884\u7ea6\u65f6\u6bb5\u7cbe\u51c6\u7387\u201d\u4e0e\u5b55\u5987\u6ee1\u610f\u5ea6\u5173\u8054\u5206\u6790\u540e\uff0c\u53d1\u73b0\u65f6\u6bb5\u8bef\u5dee\u8d85\u8fc715\u5206\u949f\u4f1a\u5bfc\u81f4\u6ee1\u610f\u5ea6\u4e0b\u964d34%\u3002\u901a\u8fc7\u5f15\u5165AI\u667a\u80fd\u6392\u73ed\u7cfb\u7edf\uff0c\u8be5\u6307\u6807\u63d0\u5347\u81f398%\u7684\u540c\u65f6\uff0cNPS\uff08\u51c0\u63a8\u8350\u503c\uff09\u63d0\u9ad8\u4e8621\u4e2a\u70b9\u3002<\/p>\n<hr>\n<h3 id=\"\u4e09-\u4ece\u6570\u636e\u5230\u884c\u52a8-\u6784\u5efa\u95ed\u73af\u4f18\u5316\u673a\u5236\">\u4e09\u3001\u4ece\u6570\u636e\u5230\u884c\u52a8\uff1a\u6784\u5efa\u95ed\u73af\u4f18\u5316\u673a\u5236<\/h3>\n<p>\u5355\u7eaf\u7684\u6570\u636e\u5806\u780c\u65e0\u6cd5\u4ea7\u751f\u4ef7\u503c\uff0c\u5fc5\u987b\u5efa\u7acb<strong>PDCA\u5faa\u73af\u4f53\u7cfb<\/strong>\uff1a<\/p>\n<ol>\n<li><strong>Plan<\/strong>\uff1a\u57fa\u4e8e\u5386\u53f2\u6570\u636e\u8bbe\u5b9a\u6539\u8fdb\u76ee\u6807\uff08\u5982\u5c06CT\u68c0\u67e5\u5168\u6d41\u7a0b\u65f6\u957f\u538b\u7f29\u81f345\u5206\u949f\u5185\uff09\n<\/li>\n<li><strong>Do<\/strong>\uff1a\u901a\u8fc7RCA<a href=\"https:\/\/www.yunshan.net\/\"   target=\"_blank\" style=\"color:blue\">\u6839\u56e0\u5206\u6790<\/a>\u5b9a\u4f4d\u74f6\u9888\u73af\u8282\uff08\u8bbe\u5907\u8c03\u5ea6\u6548\u7387\u4f4e\u3001\u62a5\u544a\u5ba1\u6838\u6d41\u7a0b\u5197\u4f59\uff09\n<\/li>\n<li><strong>Check<\/strong>\uff1a\u5b9e\u65f6\u76d1\u6d4b\u201c\u8bbe\u5907\u5468\u8f6c\u7387\u201d\u201c\u62a5\u544a\u53cc\u7b7e\u65f6\u6548\u201d\u7b49\u8fc7\u7a0b\u6307\u6807\n<\/li>\n<li><strong>Act<\/strong>\uff1a\u6839\u636e\u60a3\u8005\u6ee1\u610f\u5ea6\u53d8\u5316\u8c03\u6574\u5b9e\u65bd\u65b9\u6848\n<\/li>\n<\/ol>\n<p><em>\u521b\u65b0\u5de5\u5177\u7684\u5e94\u7528<\/em>\uff1a<\/p>\n<ul>\n<li>\u91c7\u7528<strong>\u6570\u5b57\u5b6a\u751f\u6280\u672f<\/strong>\u6a21\u62df\u95e8\u8bca\u6d41\u7a0b\uff0c\u9884\u5224\u6307\u6807\u53d8\u52a8\u5bf9\u4f53\u9a8c\u7684\u5f71\u54cd\n<\/li>\n<li>\u90e8\u7f72<strong>\u60c5\u611f\u5206\u6790\u7b97\u6cd5<\/strong>\uff0c\u5c06\u5ba2\u670d\u5f55\u97f3\u8f6c\u5316\u4e3a\u60c5\u7eea\u6307\u6570\uff0c\u4e0e\u4e1a\u52a1\u6307\u6807\u53e0\u52a0\u5206\u6790\n<\/li>\n<li>\u5efa\u7acb<strong>\u52a8\u6001\u9884\u8b66\u770b\u677f<\/strong>\uff0c\u5f53\u201c\u8f93\u6db2\u5ba4\u547c\u53eb\u54cd\u5e94\u8d85\u65f6\u7387\u201d\u7a81\u7834\u9608\u503c\u65f6\u81ea\u52a8\u89e6\u53d1\u5e72\u9884\u6d41\u7a0b\n<\/li>\n<\/ul>\n<hr>\n<h3 id=\"\u56db-\u6848\u4f8b\u89e3\u7801-\u6307\u6807\u9a71\u52a8\u578b\u6ee1\u610f\u5ea6\u63d0\u5347\u5b9e\u8df5\">\u56db\u3001\u6848\u4f8b\u89e3\u7801\uff1a\u6307\u6807\u9a71\u52a8\u578b\u6ee1\u610f\u5ea6\u63d0\u5347\u5b9e\u8df5<\/h3>\n<p><strong>\u534e\u4e1c\u67d0\u7efc\u5408\u533b\u9662\u6539\u9769\u9879\u76ee<\/strong>\uff1a<\/p>\n<ul>\n<li><strong>\u75db\u70b9<\/strong>\uff1a\u5c3d\u7ba1\u6295\u5165\u5927\u91cf\u8d44\u6e90\u8fdb\u884c\u6ee1\u610f\u5ea6\u8c03\u7814\uff0c\u4f46\u6574\u6539\u63aa\u65bd\u6536\u6548\u751a\u5fae\n<\/li>\n<li><strong>\u7834\u5c40\u70b9<\/strong>\uff1a\u5c0642\u9879\u4e1a\u52a1\u6307\u6807\u4e0eHCAHPS\u8c03\u67e5\u6570\u636e\u8fdb\u884c\u5173\u8054\u5efa\u6a21\n<\/li>\n<li><strong>\u5173\u952e\u53d1\u73b0<\/strong>\uff1a\n<\/li>\n<li>\u4f4f\u9662\u60a3\u8005\u5bf9\u81b3\u98df\u6ee1\u610f\u5ea6\u4e0e\u201c\u8ba2\u9910\u7cfb\u7edf\u64cd\u4f5c\u8017\u65f6\u201d\u5448\u5f3a\u8d1f\u76f8\u5173\uff08r=-0.72\uff09\n<\/li>\n<li>\u5916\u79d1\u6ee1\u610f\u5ea6\u6ce2\u52a8\u4e0e\u201c\u672f\u524d\u5065\u5eb7\u6559\u80b2\u5b8c\u6210\u7387\u201d\u5b58\u5728\u4e09\u4e2a\u6708\u6ede\u540e\u6027\u5173\u8054\n<\/li>\n<li><strong>\u6539\u8fdb\u63aa\u65bd<\/strong>\uff1a\n<\/li>\n<li>\u5f00\u53d1\u75c5\u623f\u5e73\u677f\u8ba2\u9910\u7cfb\u7edf\uff0c\u5c06\u64cd\u4f5c\u8017\u65f6\u4ece8\u5206\u949f\u538b\u7f29\u81f390\u79d2\n<\/li>\n<li>\u5efa\u7acb\u5065\u5eb7\u6559\u80b2\u8d28\u91cf\u8bc4\u4f30\u4f53\u7cfb\uff0c\u589e\u8bbe\u201c\u60a3\u8005\u590d\u8ff0\u6b63\u786e\u7387\u201d\u8003\u6838\u6307\u6807\n<\/li>\n<li><strong>\u6210\u6548<\/strong>\uff1a6\u4e2a\u6708\u5185\u81b3\u98df\u6295\u8bc9\u4e0b\u964d67%\uff0c\u5916\u79d1\u51fa\u9662\u60a3\u8005\u6ee1\u610f\u5ea6\u63d0\u534729%\n<\/li>\n<\/ul>\n<hr>\n<p>\u5728\u6570\u636e\u8d4b\u80fd\u7684\u533b\u7597\u65b0\u65f6\u4ee3\uff0c<strong>\u4e1a\u52a1\u6027\u80fd\u6307\u6807\u4e0e\u6ee1\u610f\u5ea6\u8c03\u67e5\u7684\u878d\u5408<\/strong>\u6b63\u5728\u91cd\u5851\u670d\u52a1\u8d28\u91cf\u8bc4\u4f30\u8303\u5f0f\u3002\u8fd9\u79cd\u57fa\u4e8e\u5ba2\u89c2\u6570\u636e\u7684\u6d1e\u5bdf\u65b9\u5f0f\uff0c\u4e0d\u4ec5\u8ba9\u533b\u7597\u673a\u6784\u544a\u522b\u201c\u51ed\u611f\u89c9\u6539\u8fdb\u201d\u7684\u7c97\u653e\u6a21\u5f0f\uff0c\u66f4\u91cd\u8981\u7684\u662f\u5efa\u7acb\u8d77<strong>\u53ef\u6d4b\u91cf\u3001\u53ef\u8ffd\u8e2a\u3001\u53ef\u9884\u6d4b<\/strong>\u7684\u670d\u52a1\u4f18\u5316\u4f53\u7cfb\u3002\u5f53\u6bcf\u4e00\u6b21\u5206\u8bca\u53f0\u7684\u7cfb\u7edf\u54cd\u5e94\u901f\u5ea6\u63d0\u5347\u3001\u6bcf\u4e00\u4efd\u68c0\u9a8c\u62a5\u544a\u7684\u51c6\u65f6\u9001\u8fbe\uff0c\u90fd\u80fd\u8f6c\u5316\u4e3a\u60a3\u8005\u4f53\u9a8c\u7684\u5207\u5b9e\u6539\u5584\u65f6\uff0c\u533b\u7597\u670d\u52a1\u7684\u4ef7\u503c\u521b\u9020\u4fbf\u8fdb\u5165\u4e86<strong>\u7cbe\u51c6\u5316\u8fd0\u8425<\/strong>\u7684\u65b0\u7ef4\u5ea6\u3002<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u5728\u533b\u7597\u884c\u4e1a\u7ade\u4e89\u65e5\u76ca\u6fc0\u70c8\u7684\u4eca\u5929\uff0c\u60a3\u8005\u6ee1\u610f\u5ea6\u65e9\u5df2\u8d85\u8d8a\u4e86\u201c\u9526\u4e0a\u6dfb\u82b1\u201d\u7684\u8303\u7574\uff0c\u6210\u4e3a\u8861\u91cf\u533b\u7597\u673a\u6784\u6838\u5fc3\u7ade\u4e89\u529b\u7684\u9ec4\u91d1\u6807\u51c6\u3002\u7136\u800c\uff0c\u4f20\u7edf\u7684\u6ee1\u610f\u5ea6\u8c03\u67e5\u5f80\u5f80\u505c\u7559\u5728\u201c\u60a8\u5bf9\u670d\u52a1\u6ee1\u610f\u5417\u201d\u7684\u6d45\u5c42\u95ee\u7b54\uff0c\u65e2\u65e0\u6cd5\u7cbe\u51c6\u5b9a\u4f4d\u95ee\u9898\u6839\u6e90\uff0c\u4e5f\u96be\u4ee5\u8f6c\u5316\u4e3a\u53ef\u6267\u884c\u7684\u6539\u8fdb\u65b9\u6848\u3002\u5982\u4f55\u8ba9\u6ee1\u610f\u5ea6\u8c03\u67e5\u8df3\u51fa\u5f62\u5f0f\u5316\u7684\u6ce5\u6f6d\uff0c\u771f\u6b63\u6210\u4e3a\u9a71\u52a8\u670d\u52a1\u5347\u7ea7\u7684\u5bfc\u822a\u4eea\uff1f \u7b54\u6848\u6216\u8bb8\u85cf\u5728\u533b\u7597\u673a\u6784\u65e5\u5e38\u8fd0\u8425\u7684\u4e1a\u52a1\u6027\u80fd\u6307\u6807\uff08KPIs\uff09\u4e2d\u2014\u2014\u8fd9\u4e9b\u770b\u4f3c\u51b0\u51b7\u7684\u6570\u5b57\uff0c\u5b9e\u5219\u662f\u89e3\u7801\u60a3\u8005\u4f53\u9a8c\u7684\u5bc6\u94a5\u3002 \u4e00\u3001\u4e1a\u52a1\u6027\u80fd\u6307\u6807\u4e0e\u60a3\u8005\u6ee1\u610f\u5ea6\u7684\u9690\u6027\u5173\u8054 \u533b\u7597\u673a\u6784\u7684\u8fd0\u8425\u6570\u636e\u5e76\u975e\u5b64\u7acb\u5b58\u5728\uff1a\u4ece\u95e8\u8bca\u7b49\u5019\u65f6\u957f\u3001\u6302\u53f7\u6210\u529f\u7387\u5230\u7528\u836f\u6307\u5bfc\u8986\u76d6\u7387\uff0c\u6bcf\u4e00\u4e2a\u6307\u6807\u80cc\u540e\u90fd\u6697\u85cf\u7740\u60a3\u8005\u4f53\u9a8c\u7684\u60c5\u611f\u89e6\u70b9\u3002\u7f8e\u56fd\u514b\u5229\u592b\u5170\u8bca\u6240\u7684\u7814\u7a76\u663e\u793a\uff0c\u5019\u8bca\u65f6\u95f4\u6bcf\u7f29\u77ed5\u5206\u949f\uff0c\u60a3\u8005\u5bf9\u533b\u62a4\u4e13\u4e1a\u5ea6\u7684\u8bc4\u4ef7\u4f1a\u63d0\u534717%\uff1b\u800c\u82f1\u56fdNHS\u7684\u8ddf\u8e2a\u6570\u636e\u5219\u8868\u660e\uff0c\u68c0\u67e5\u62a5\u544a\u4ea4\u4ed8\u5ef6\u8bef\u7387\u964d\u4f4e10%\uff0c\u53ef\u76f4\u63a5\u51cf\u5c1123%\u7684\u6295\u8bc9\u91cf\u3002 \u8fd9\u4e9b\u6570\u636e\u63ed\u793a\u4e86\u4e00\u4e2a\u6838\u5fc3\u903b\u8f91\uff1a\u4e1a\u52a1\u6027\u80fd\u6307\u6807\u662f\u60a3\u8005\u4f53\u9a8c\u7684\u5ba2\u89c2\u6620\u5c04\u3002\u5f53\u6211\u4eec\u5c06\u6302\u53f7\u7cfb\u7edf\u7684\u54cd\u5e94\u901f\u5ea6\u3001\u836f\u623f\u53d6\u836f\u6d41\u7a0b\u7684\u6d41\u7545\u5ea6\u3001\u672f\u540e\u56de\u8bbf\u7387\u7b49KPIs\u4e0e\u6ee1\u610f\u5ea6\u8bc4\u5206\u4ea4\u53c9\u5206\u6790\u65f6\uff0c\u5f80\u5f80\u80fd\u53d1\u73b0\u4f20\u7edf\u95ee\u5377\u96be\u4ee5\u6355\u6349\u7684\u75db\u70b9\u89c4\u5f8b\u3002\u4f8b\u5982\u67d0\u4e09\u7532\u533b\u9662\u53d1\u73b0\uff0c\u5176\u201c\u95e8\u8bca\u7535\u5b50\u75c5\u5386\u8c03\u53d6\u6210\u529f\u7387\u201d\u6307\u6807\u4e0b\u964d2%\u7684\u540c\u671f\uff0c\u201c\u533b\u751f\u95ee\u8bca\u4e0d\u5145\u5206\u201d\u7684\u6295\u8bc9\u91cf\u6fc0\u589e41%\uff0c\u6700\u7ec8\u901a\u8fc7\u4f18\u5316\u4fe1\u606f\u7cfb\u7edf\u7684\u5e76\u884c\u5904\u7406\u80fd\u529b\u5b9e\u73b0\u53cc\u6307\u6807\u540c\u6b65\u6539\u5584\u3002 \u4e8c\u3001\u6784\u5efa\u6307\u6807\u4f53\u7cfb\uff1a\u4ece\u6570\u636e\u91c7\u96c6\u5230\u573a\u666f\u5316\u5206\u6790 \u9009\u62e9\u4e0e\u60a3\u8005\u4f53\u9a8c\u5f3a\u76f8\u5173\u7684KPIs\u9700\u8981\u9075\u5faa3C\u539f\u5219\uff1a \u5173\u952e\u6027\uff08Critical\uff09\uff1a\u76f4\u63a5\u5f71\u54cd\u6838\u5fc3\u670d\u52a1\u6d41\u7a0b\u7684\u6307\u6807\uff08\u5982\u6025\u8bca\u5206\u8bca\u51c6\u786e\u7387\uff09 \u53ef\u63a7\u6027\uff08Controllable\uff09\uff1a\u53ef\u901a\u8fc7\u7ba1\u7406\u624b\u6bb5\u5feb\u901f\u4f18\u5316\u7684\u6307\u6807\uff08\u5982\u9884\u7ea6\u65f6\u6bb5\u95f4\u9694\u8bbe\u7f6e\uff09 \u8fde\u7eed\u6027\uff08Continuous\uff09\uff1a\u5177\u5907\u957f\u671f\u8ddf\u8e2a\u4ef7\u503c\u7684\u6307\u6807\uff08\u5982\u6162\u75c5\u7ba1\u7406\u968f\u8bbf\u7387\uff09 \u5b9e\u65bd\u6b65\u9aa4\u793a\u4f8b\uff1a \u6b65\u9aa41\uff1a\u901a\u8fc7\u9c7c\u9aa8\u56fe\u5206\u6790\u6cd5\uff0c\u68b3\u7406\u95e8\u8bca\u3001\u4f4f\u9662\u3001\u5eb7\u590d\u5404\u73af\u8282\u768428\u9879\u6f5c\u5728\u5f71\u54cd\u56e0\u5b50 \u6b65\u9aa42\uff1a\u8fd0\u7528\u5e15\u7d2f\u6258\u6cd5\u5219\u7b5b\u9009\u51fa\u5bfc\u81f480%\u6295\u8bc9\u768420%\u5173\u952e\u6307\u6807\uff08\u5982\u653e\u5c04\u79d1\u62a5\u544a\u5e73\u5747\u5ef6\u8fdf\u65f6\u957f\uff09 \u6b65\u9aa43\uff1a\u5efa\u7acb\u52a8\u6001\u6743\u91cd\u6a21\u578b\uff0c\u6839\u636e\u5b63\u8282\u53d8\u5316\u3001\u79d1\u5ba4\u7279\u6027\u8c03\u6574\u6307\u6807\u4f18\u5148\u7ea7 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