{"id":33244,"date":"2025-03-04T11:48:36","date_gmt":"2025-03-04T03:48:36","guid":{"rendered":"https:\/\/www.yunshan.net\/blog\/?p=33244"},"modified":"2025-03-04T11:48:36","modified_gmt":"2025-03-04T03:48:36","slug":"%e5%a6%82%e4%bd%95%e9%80%9a%e8%bf%87%e6%a0%b9%e5%9b%a0%e5%88%86%e6%9e%90%e5%87%8f%e5%b0%91%e9%a1%b9%e7%9b%ae%e5%bb%b6%e6%9c%9f%ef%bc%9f","status":"publish","type":"post","link":"https:\/\/www.yunshan.net\/blog\/archives\/33244.html","title":{"rendered":"\u5982\u4f55\u901a\u8fc7\u6839\u56e0\u5206\u6790\u51cf\u5c11\u9879\u76ee\u5ef6\u671f\uff1f"},"content":{"rendered":"

\n

\"\u5982\u4f55\u901a\u8fc7\u6839\u56e0\u5206\u6790\u51cf\u5c11\u9879\u76ee\u5ef6\u671f\uff1f\"<\/p>\n<\/p>\n

\n

\u524d\u8a00<\/strong>
\n\u5728\u9879\u76ee\u7ba1\u7406\u4e2d\uff0c\u5ef6\u671f\u4f3c\u4e4e\u6210\u4e86\u201c\u5e38\u5ba2\u201d\u3002\u6839\u636e\u300a\u54c8\u4f5b\u5546\u4e1a\u8bc4\u8bba\u300b\u7684\u8c03\u7814\uff0c\u8d85\u8fc770%\u7684\u9879\u76ee\u65e0\u6cd5\u6309\u8ba1\u5212\u4ea4\u4ed8<\/strong>\uff0c\u800c\u7531\u6b64\u4ea7\u751f\u7684\u6210\u672c\u8d85\u652f\u3001\u56e2\u961f\u58eb\u6c14\u4f4e\u843d\u751a\u81f3\u5ba2\u6237\u6d41\u5931\u7b49\u95ee\u9898\uff0c\u5f80\u5f80\u8ba9\u4f01\u4e1a\u9677\u5165\u88ab\u52a8\u3002\u4f46\u95ee\u9898\u7a76\u7adf\u51fa\u5728\u54ea\u91cc\uff1f\u662f\u8ba1\u5212\u4e0d\u5468\u3001\u8d44\u6e90\u4e0d\u8db3\uff0c\u8fd8\u662f\u6c9f\u901a\u504f\u5dee\uff1f
\n\u5927\u591a\u6570\u9879\u76ee\u5ef6\u671f\u5e76\u975e\u5355\u4e00\u56e0\u7d20\u5bfc\u81f4\uff0c\u800c\u662f\u7531\u4e00\u7cfb\u5217\u9690\u85cf\u7684\u201c\u6839\u56e0\u201d\u5f15\u53d1\u3002\u82e5\u4ec5\u901a\u8fc7\u52a0\u73ed\u3001\u538b\u7f29\u4efb\u52a1\u6216\u4e34\u65f6\u8c03\u6574\u6765\u89e3\u51b3\uff0c\u65e0\u5f02\u4e8e\u201c\u6cbb\u6807\u4e0d\u6cbb\u672c\u201d\u3002\u672c\u6587\u5c06\u901a\u8fc7\u6839\u56e0\u5206\u6790<\/a>\uff08Root Cause Analysis, RCA\uff09<\/strong>\u7684\u89c6\u89d2\uff0c\u62c6\u89e3\u9879\u76ee\u5ef6\u671f\u7684\u6df1\u5c42\u903b\u8f91\uff0c\u5e76\u63d0\u4f9b\u4e00\u5957\u53ef\u843d\u5730\u7684\u7cfb\u7edf\u6027\u89e3\u51b3\u65b9\u6848\uff0c\u5e2e\u52a9\u56e2\u961f\u4ece\u6e90\u5934\u89c4\u907f\u98ce\u9669\uff0c\u63d0\u5347\u4ea4\u4ed8\u6548\u7387\u3002<\/p>\n

\n

\u4e00\u3001\u4e3a\u4ec0\u4e48\u6839\u56e0\u5206\u6790<\/a>\u662f\u7834\u89e3\u9879\u76ee\u5ef6\u671f\u7684\u5173\u952e\uff1f<\/strong><\/h3>\n

\u9879\u76ee\u5ef6\u671f\u5e38\u88ab\u5f52\u548e\u4e8e\u8868\u9762\u539f\u56e0\uff0c\u4f8b\u5982\u201c\u5f00\u53d1\u5468\u671f\u8fc7\u957f\u201d\u6216\u201c\u9700\u6c42\u53d8\u66f4\u9891\u7e41\u201d\u3002\u7136\u800c\uff0c\u8fd9\u4e9b\u8868\u8c61\u80cc\u540e\u5f80\u5f80\u9690\u85cf\u7740\u66f4\u590d\u6742\u7684\u6839\u672c\u95ee\u9898\u3002
\n\u4ee5\u67d0\u4e92\u8054\u7f51\u516c\u53f8\u7684App\u5f00\u53d1\u9879\u76ee\u4e3a\u4f8b\uff1a\u539f\u8ba1\u52126\u4e2a\u6708\u4e0a\u7ebf\uff0c\u6700\u7ec8\u8017\u65f69\u4e2a\u6708\u3002\u56e2\u961f\u6700\u521d\u5c06\u5ef6\u671f\u5f52\u56e0\u4e8e\u201c\u6d4b\u8bd5\u73af\u8282\u8017\u65f6\u8fc7\u957f\u201d\uff0c\u4f46\u901a\u8fc75 Whys\u5206\u6790\u6cd5<\/strong>\u9010\u5c42\u8ffd\u95ee\u53d1\u73b0\uff1a<\/p>\n

    \n
  1. \u4e3a\u4ec0\u4e48\u6d4b\u8bd5\u5ef6\u8fdf\uff1f<\/strong>\u2014\u2014\u6d4b\u8bd5\u7528\u4f8b\u8bbe\u8ba1\u4e0d\u5b8c\u6574\uff0c\u5bfc\u81f4\u53cd\u590d\u8fd4\u5de5\u3002\n<\/li>\n
  2. \u4e3a\u4ec0\u4e48\u7528\u4f8b\u8bbe\u8ba1\u4e0d\u5b8c\u6574\uff1f<\/strong>\u2014\u2014\u9700\u6c42\u6587\u6863\u5728\u5f00\u53d1\u9636\u6bb5\u9891\u7e41\u53d8\u66f4\u3002\n<\/li>\n
  3. \u4e3a\u4ec0\u4e48\u9700\u6c42\u53d8\u66f4\u9891\u7e41\uff1f<\/strong>\u2014\u2014\u4ea7\u54c1\u7ecf\u7406\u672a\u5728\u521d\u671f\u4e0e\u5ba2\u6237\u5145\u5206\u786e\u8ba4\u9700\u6c42\u7ec6\u8282\u3002\n<\/li>\n
  4. \u4e3a\u4ec0\u4e48\u672a\u5145\u5206\u786e\u8ba4\u9700\u6c42\uff1f<\/strong>\u2014\u2014\u9879\u76ee\u542f\u52a8\u65f6\u672a\u5236\u5b9a\u660e\u786e\u7684\u9700\u6c42\u8bc4\u5ba1\u6d41\u7a0b\u3002\n<\/li>\n
  5. \u4e3a\u4ec0\u4e48\u7f3a\u4e4f\u8bc4\u5ba1\u6d41\u7a0b\uff1f<\/strong>\u2014\u2014\u56e2\u961f\u8fc7\u5ea6\u8ffd\u6c42\u201c\u5feb\u901f\u542f\u52a8\u201d\uff0c\u5ffd\u89c6\u4e86\u98ce\u9669\u7ba1\u63a7\u3002
    \n\u6839\u56e0<\/strong>\u6307\u5411\u4e86\u6d41\u7a0b\u7f3a\u9677<\/strong>\u800c\u975e\u6d4b\u8bd5\u6548\u7387\u3002\u82e5\u672a\u8fdb\u884c\u6df1\u5ea6\u5206\u6790\uff0c\u56e2\u961f\u53ef\u80fd\u4f1a\u76f2\u76ee\u589e\u52a0\u6d4b\u8bd5\u4eba\u5458\uff0c\u5374\u65e0\u6cd5\u907f\u514d\u4e0b\u4e00\u9879\u76ee\u7684\u91cd\u590d\u5ef6\u671f\u3002\n<\/li>\n<\/ol>\n
    \n

    \u4e8c\u3001\u5b9e\u65bd\u6839\u56e0\u5206\u6790\u76844\u4e2a\u6838\u5fc3\u6b65\u9aa4<\/strong><\/h3>\n

    \u8981\u7cfb\u7edf\u6027\u51cf\u5c11\u9879\u76ee\u5ef6\u671f\uff0c\u9700\u5c06RCA\u878d\u5165\u9879\u76ee\u7ba1\u7406\u5168\u5468\u671f\u3002\u4ee5\u4e0b\u662f\u9002\u7528\u4e8e\u591a\u6570\u573a\u666f\u7684\u65b9\u6cd5\u6846\u67b6\uff1a<\/p>\n

    1. \u7cbe\u51c6\u5b9a\u4e49\u95ee\u9898\uff1a\u4ece\u201c\u73b0\u8c61\u201d\u5230\u201c\u6570\u636e\u201d<\/strong><\/h4>\n

    \u6a21\u7cca\u7684\u95ee\u9898\u63cf\u8ff0\uff08\u5982\u201c\u8fdb\u5ea6\u843d\u540e\u201d\uff09\u4f1a\u5bfc\u81f4\u5206\u6790\u65b9\u5411\u504f\u5dee\u3002\u91cf\u5316\u95ee\u9898<\/strong>\u662f\u7b2c\u4e00\u6b65\uff1a<\/p>\n

      \n
    • \u5ef6\u671f\u65f6\u957f<\/strong>\uff1a\u6bd4\u539f\u8ba1\u5212\u8d85\u671f20%\u8fd8\u662f50%\uff1f\n<\/li>\n
    • \u5f71\u54cd\u8303\u56f4<\/strong>\uff1a\u4ec5\u67d0\u4e2a\u6a21\u5757\u5ef6\u8fdf\uff0c\u8fd8\u662f\u6574\u4f53\u8fdb\u5ea6\u53d7\u963b\uff1f\n<\/li>\n
    • \u5173\u952e\u8282\u70b9<\/strong>\uff1a\u95ee\u9898\u9996\u6b21\u51fa\u73b0\u5728\u9700\u6c42\u9636\u6bb5\u3001\u5f00\u53d1\u4e2d\u671f\u8fd8\u662f\u4ea4\u4ed8\u524d\uff1f
      \n\u67d0\u5236\u9020\u4e1a\u9879\u76ee\u53d1\u73b0\u201c\u91c7\u8d2d\u73af\u8282\u5ef6\u8bef\u5360\u6574\u4f53\u5ef6\u671f\u768480%\u201d\uff0c\u968f\u540e\u9501\u5b9a\u8be5\u73af\u8282\u8fdb\u884c\u6df1\u5ea6\u5206\u6790\u3002\n<\/li>\n<\/ul>\n

      2. \u8ffd\u6eaf\u56e0\u679c\u94fe\uff1a\u5de5\u5177\u4e0e\u903b\u8f91\u5e76\u7528<\/strong><\/h4>\n
        \n
      • \u9c7c\u9aa8\u56fe\uff08\u56e0\u679c\u56fe\uff09<\/strong>\uff1a\u5c06\u53ef\u80fd\u5bfc\u81f4\u5ef6\u671f\u7684\u56e0\u7d20\u5206\u7c7b\uff08\u4eba\u5458\u3001\u6d41\u7a0b\u3001\u6280\u672f\u3001\u73af\u5883\u7b49\uff09\uff0c\u9010\u5c42\u7ec6\u5316\u5b50\u539f\u56e0\u3002\n<\/li>\n
      • \u65f6\u95f4\u7ebf\u590d\u76d8<\/strong>\uff1a\u6309\u9879\u76ee\u9636\u6bb5\u6392\u5217\u5173\u952e\u4e8b\u4ef6\uff0c\u8bc6\u522b\u201c\u591a\u7c73\u8bfa\u9aa8\u724c\u6548\u5e94\u201d\u3002\u4f8b\u5982\uff0c\u9700\u6c42\u786e\u8ba4\u5ef6\u8fdf2\u5929\uff0c\u5bfc\u81f4\u5f00\u53d1\u6392\u671f\u538b\u7f29\uff0c\u8fdb\u800c\u5f15\u53d1\u4ee3\u7801\u8d28\u91cf\u4e0b\u964d\u548c\u6d4b\u8bd5\u8fd4\u5de5\u3002\n<\/li>\n
      • \u5173\u952e\u70b9<\/em><\/strong>\uff1a\u907f\u514d\u8fc7\u65e9\u4e0b\u7ed3\u8bba\uff0c\u9700\u533a\u5206\u201c\u76f8\u5173\u6027\u201d\u4e0e\u201c\u56e0\u679c\u5173\u7cfb\u201d\u3002\u4f8b\u5982\uff0c\u6210\u5458\u52a0\u73ed\u65f6\u957f\u4e0e\u5ef6\u671f\u6b63\u76f8\u5173\uff0c\u4f46\u6839\u56e0\u53ef\u80fd\u662f\u4efb\u52a1\u5206\u914d\u4e0d\u5408\u7406\u800c\u975e\u5458\u5de5\u6548\u7387\u4f4e\u4e0b\u3002\n<\/li>\n<\/ul>\n

        3. \u9a8c\u8bc1\u6839\u56e0\uff1a\u7528\u6570\u636e\u4e0e\u5b9e\u9a8c\u201c\u53bb\u4f2a\u5b58\u771f\u201d<\/strong><\/h4>\n

        \u5047\u8bbe\u67d0\u9879\u76ee\u5ef6\u671f\u6839\u56e0\u4e3a\u201c\u8de8\u90e8\u95e8\u534f\u4f5c\u4f4e\u6548\u201d\uff0c\u9700\u901a\u8fc7\u4ee5\u4e0b\u65b9\u5f0f\u9a8c\u8bc1\uff1a<\/p>\n

          \n
        • \u6570\u636e\u5206\u6790<\/strong>\uff1a\u7edf\u8ba1\u4f1a\u8bae\u9891\u6b21\u3001\u90ae\u4ef6\u54cd\u5e94\u65f6\u95f4\u3001\u4efb\u52a1\u4ea4\u63a5\u8017\u65f6\uff1b\n<\/li>\n
        • A\/B\u6d4b\u8bd5<\/strong>\uff1a\u5728\u76f8\u4f3c\u9879\u76ee\u4e2d\u5f15\u5165\u534f\u4f5c\u5de5\u5177\uff08\u5982Jira+Slack\uff09\uff0c\u5bf9\u6bd4\u6548\u7387\u53d8\u5316\uff1b\n<\/li>\n
        • \u8bbf\u8c08\u4f50\u8bc1<\/strong>\uff1a\u533f\u540d\u6536\u96c6\u4e00\u7ebf\u6210\u5458\u7684\u53cd\u9988\uff0c\u786e\u8ba4\u74f6\u9888\u662f\u5426\u771f\u5b9e\u5b58\u5728\u3002\n<\/li>\n<\/ul>\n

          4. \u5236\u5b9a\u957f\u6548\u5bf9\u7b56\uff1a\u4ece\u201c\u6551\u706b\u201d\u5230\u201c\u9632\u706b\u201d<\/strong><\/h4>\n

          \u6839\u56e0\u5206\u6790\u7684\u6700\u7ec8\u76ee\u6807\u662f\u8bbe\u8ba1\u9884\u9632\u673a\u5236<\/strong>\uff0c\u800c\u975e\u4ec5\u89e3\u51b3\u5f53\u524d\u95ee\u9898\u3002\u4f8b\u5982\uff1a<\/p>\n

            \n
          • \u82e5\u6839\u56e0\u4e3a\u201c\u9700\u6c42\u53d8\u66f4\u5931\u63a7\u201d\uff0c\u53ef\u5efa\u7acb\u53d8\u66f4\u63a7\u5236\u59d4\u5458\u4f1a\uff08CCB\uff09<\/strong>\uff0c\u8bbe\u5b9a\u9608\u503c\uff08\u5982\u8d85\u8fc73\u6b21\u53d8\u66f4\u9700\u91cd\u65b0\u8bc4\u4f30\u5de5\u671f\uff09\uff1b\n<\/li>\n
          • \u82e5\u6839\u56e0\u4e3a\u201c\u8d44\u6e90\u5206\u914d\u4e0d\u5747\u201d\uff0c\u53ef\u5f15\u5165\u8d44\u6e90\u8d1f\u8f7d\u770b\u677f<\/strong>\uff0c\u5b9e\u65f6\u76d1\u63a7\u5404\u6210\u5458\u4efb\u52a1\u9971\u548c\u5ea6\u3002\n<\/li>\n<\/ul>\n
            \n

            \u4e09\u3001\u5178\u578b\u6848\u4f8b\uff1a\u5982\u4f55\u7528RCA\u633d\u6551\u201c\u5931\u63a7\u201d\u9879\u76ee\uff1f<\/strong><\/h3>\n

            \u67d0\u91d1\u878d\u79d1\u6280\u516c\u53f8\u66fe\u542f\u52a8\u4e00\u9879\u6570\u636e\u4e2d\u53f0\u5efa\u8bbe\u9879\u76ee\uff0c\u539f\u8ba1\u52128\u4e2a\u6708\u4ea4\u4ed8\uff0c\u4f46\u5728\u7b2c5\u4e2a\u6708\u65f6\u8fdb\u5ea6\u5df2\u6ede\u540e35%\u3002\u56e2\u961f\u901a\u8fc7RCA\u53d1\u73b0\u4ee5\u4e0b\u6839\u56e0\uff1a<\/p>\n

              \n
            1. \u9700\u6c42\u4f18\u5148\u7ea7\u6a21\u7cca<\/strong>\uff1a\u4e1a\u52a1\u90e8\u95e8\u4e0d\u65ad\u63d0\u51fa\u65b0\u9700\u6c42\uff0c\u4e14\u672a\u533a\u5206\u201c\u5fc5\u8981\u201d\u4e0e\u201c\u9526\u4e0a\u6dfb\u82b1\u201d\u529f\u80fd\uff1b\n<\/li>\n
            2. \u6280\u672f\u503a\u52a1\u7d2f\u79ef<\/strong>\uff1a\u4e3a\u8ffd\u8d76\u8fdb\u5ea6\uff0c\u5f00\u53d1\u56e2\u961f\u8df3\u8fc7\u4ee3\u7801\u5ba1\u67e5\uff0c\u5bfc\u81f4\u540e\u671f\u4fee\u590d\u6210\u672c\u98d9\u5347\uff1b\n<\/li>\n
            3. \u98ce\u9669\u9884\u8b66\u7f3a\u5931<\/strong>\uff1a\u9879\u76ee\u7ecf\u7406\u672a\u5b9a\u671f\u540c\u6b65\u8fdb\u5ea6\u98ce\u9669\uff0c\u7ba1\u7406\u5c42\u8bef\u5224\u9879\u76ee\u72b6\u6001\u3002\n<\/li>\n<\/ol>\n

              \u89e3\u51b3\u65b9\u6848<\/strong>\uff1a<\/p>\n

                \n
              • \u91c7\u7528MoSCoW\u6cd5\u5219<\/strong>\uff08Must-have, Should-have, Could-have, Won\u2019t-have\uff09\u91cd\u6784\u9700\u6c42\u4f18\u5148\u7ea7\uff1b\n<\/li>\n
              • \u63a8\u884c\u201c\u6bcf\u65e5\u7ad9\u4f1a+\u53cc\u5468\u8fed\u4ee3\u56de\u987e<\/strong>\u201d\uff0c\u540c\u6b65\u8fdb\u5c55\u5e76\u6e05\u7406\u6280\u672f\u503a\u52a1\uff1b\n<\/li>\n
              • \u5efa\u7acb\u7ea2\u9ec4\u7eff\u706f\u9884\u8b66\u673a\u5236<\/strong>\uff0c\u901a\u8fc7\u4eea\u8868\u76d8\u53ef\u89c6\u5316\u98ce\u9669\u7b49\u7ea7\u3002
                \n\u9879\u76ee\u5728\u8c03\u6574\u540e3\u4e2a\u6708\u5185\u6210\u529f\u4ea4\u4ed8\uff0c\u4e14\u540e\u7eed\u7c7b\u4f3c\u9879\u76ee\u5ef6\u671f\u7387\u4e0b\u964d60%\u3002\n<\/li>\n<\/ul>\n
                \n

                \u56db\u3001\u907f\u514d\u8bef\u533a\uff1a\u6839\u56e0\u5206\u6790\u76843\u5927\u7981\u5fcc<\/strong><\/h3>\n
                  \n
                1. \u5f52\u548e\u4e8e\u4e2a\u4eba<\/strong>\uff1a\u6307\u8d23\u67d0\u4e2a\u6210\u5458\u201c\u80fd\u529b\u4e0d\u8db3\u201d\u6216\u201c\u6001\u5ea6\u95ee\u9898\u201d\uff0c\u4f1a\u63a9\u76d6\u6d41\u7a0b\u7f3a\u9677\uff0c\u5e76\u6253\u51fb\u56e2\u961f\u58eb\u6c14\u3002\n<\/li>\n
                2. \u8fc7\u5ea6\u5206\u6790<\/strong>\uff1a\u9677\u5165\u201c\u65e0\u9650\u8ffd\u6eaf\u201d\u7684\u9677\u9631\uff08\u4f8b\u5982\u5c06\u6839\u56e0\u5f52\u7ed3\u4e3a\u201c\u884c\u4e1a\u7279\u6027\u201d\uff09\uff0c\u5bfc\u81f4\u65e0\u6cd5\u5236\u5b9a\u6709\u6548\u5bf9\u7b56\u3002\n<\/li>\n
                3. \u5ffd\u89c6\u8fed\u4ee3<\/strong>\uff1a\u6839\u56e0\u53ef\u80fd\u968f\u9879\u76ee\u63a8\u8fdb\u52a8\u6001\u53d8\u5316\uff0c\u9700\u5b9a\u671f\u590d\u76d8\u5e76\u66f4\u65b0\u5206\u6790\u7ed3\u8bba\u3002\n<\/li>\n<\/ol>\n
                  \n

                  \u4e94\u3001\u5de5\u5177\u63a8\u8350\uff1a\u63d0\u5347RCA\u6548\u7387\u7684\u5229\u5668<\/strong><\/h3>\n
                    \n
                  • 5 Whys<\/strong>\uff1a\u5feb\u901f\u5b9a\u4f4d\u76f4\u63a5\u539f\u56e0\uff0c\u9002\u5408\u7b80\u5355\u95ee\u9898\uff1b\n<\/li>\n
                  • \u5e15\u7d2f\u6258\u56fe<\/strong>\uff1a\u8bc6\u522b\u201c\u5bfc\u81f480%\u95ee\u9898\u768420%\u6839\u56e0\u201d\uff1b\n<\/li>\n
                  • FMEA\uff08\u5931\u6548\u6a21\u5f0f\u4e0e\u6548\u5e94\u5206\u6790\uff09<\/strong>\uff1a\u5728\u89c4\u5212\u9636\u6bb5\u9884\u5224\u98ce\u9669\uff0c\u63d0\u524d\u8bbe\u8ba1\u5e94\u5bf9\u63aa\u65bd\uff1b\n<\/li>\n
                  • MindManager<\/strong>\uff1a\u53ef\u89c6\u5316\u590d\u6742\u56e0\u679c\u94fe\uff0c\u9002\u5408\u56e2\u961f\u534f\u4f5c\u3002\n<\/li>\n<\/ul>\n
                    \n

                    \u516d\u3001\u6587\u5316\u652f\u6491\uff1a\u8ba9\u6839\u56e0\u5206\u6790\u6210\u4e3a\u56e2\u961f\u57fa\u56e0<\/strong><\/h3>\n

                    \u201c\u5de5\u5177\u6613\u5f97\uff0c\u6587\u5316\u96be\u5efa\u3002\u201d<\/em> \u82e5\u56e2\u961f\u7f3a\u4e4f\u5fc3\u7406\u5b89\u5168\u611f\uff0c\u6210\u5458\u53ef\u80fd\u9690\u7792\u95ee\u9898\u6216\u63a8\u5378\u8d23\u4efb\u3002\u7ba1\u7406\u8005\u9700\uff1a<\/p>\n

                      \n
                    • \u9f13\u52b1\u900f\u660e\u6c9f\u901a<\/strong>\uff1a\u8bbe\u7acb\u201c\u65e0\u60e9\u7f5a\u590d\u76d8\u4f1a\u201d\uff0c\u5f31\u5316\u5bf9\u201c\u72af\u9519\u201d\u7684\u62b5\u89e6\uff1b\n<\/li>\n
                    • \u5956\u52b1\u95ee\u9898\u66b4\u9732\u8005<\/strong>\uff1a\u5c06\u201c\u63d0\u524d\u9884\u8b66\u98ce\u9669\u201d\u7eb3\u5165\u7ee9\u6548\u8003\u6838\uff1b\n<\/li>\n
                    • \u81ea\u4e0a\u800c\u4e0b\u793a\u8303<\/strong>\uff1a\u7ba1\u7406\u5c42\u4e3b\u52a8\u516c\u5f00\u8fc7\u5f80\u9879\u76ee\u7684\u5931\u8d25\u6848\u4f8b\u4e0e\u5206\u6790\u8fc7\u7a0b\u3002<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"

                      \u524d\u8a00 \u5728\u9879\u76ee\u7ba1\u7406\u4e2d\uff0c\u5ef6\u671f\u4f3c\u4e4e\u6210\u4e86\u201c\u5e38\u5ba2\u201d\u3002\u6839\u636e\u300a\u54c8\u4f5b\u5546\u4e1a\u8bc4\u8bba\u300b\u7684\u8c03\u7814\uff0c\u8d85\u8fc770%\u7684\u9879\u76ee\u65e0\u6cd5\u6309\u8ba1\u5212\u4ea4\u4ed8\uff0c\u800c\u7531\u6b64\u4ea7\u751f\u7684\u6210\u672c\u8d85\u652f\u3001\u56e2\u961f\u58eb\u6c14\u4f4e\u843d\u751a\u81f3\u5ba2\u6237\u6d41\u5931\u7b49\u95ee\u9898\uff0c\u5f80\u5f80\u8ba9\u4f01\u4e1a\u9677\u5165\u88ab\u52a8\u3002\u4f46\u95ee\u9898\u7a76\u7adf\u51fa\u5728\u54ea\u91cc\uff1f\u662f\u8ba1\u5212\u4e0d\u5468\u3001\u8d44\u6e90\u4e0d\u8db3\uff0c\u8fd8\u662f\u6c9f\u901a\u504f\u5dee\uff1f \u5927\u591a\u6570\u9879\u76ee\u5ef6\u671f\u5e76\u975e\u5355\u4e00\u56e0\u7d20\u5bfc\u81f4\uff0c\u800c\u662f\u7531\u4e00\u7cfb\u5217\u9690\u85cf\u7684\u201c\u6839\u56e0\u201d\u5f15\u53d1\u3002\u82e5\u4ec5\u901a\u8fc7\u52a0\u73ed\u3001\u538b\u7f29\u4efb\u52a1\u6216\u4e34\u65f6\u8c03\u6574\u6765\u89e3\u51b3\uff0c\u65e0\u5f02\u4e8e\u201c\u6cbb\u6807\u4e0d\u6cbb\u672c\u201d\u3002\u672c\u6587\u5c06\u901a\u8fc7\u6839\u56e0\u5206\u6790\uff08Root Cause Analysis, RCA\uff09\u7684\u89c6\u89d2\uff0c\u62c6\u89e3\u9879\u76ee\u5ef6\u671f\u7684\u6df1\u5c42\u903b\u8f91\uff0c\u5e76\u63d0\u4f9b\u4e00\u5957\u53ef\u843d\u5730\u7684\u7cfb\u7edf\u6027\u89e3\u51b3\u65b9\u6848\uff0c\u5e2e\u52a9\u56e2\u961f\u4ece\u6e90\u5934\u89c4\u907f\u98ce\u9669\uff0c\u63d0\u5347\u4ea4\u4ed8\u6548\u7387\u3002 \u4e00\u3001\u4e3a\u4ec0\u4e48\u6839\u56e0\u5206\u6790\u662f\u7834\u89e3\u9879\u76ee\u5ef6\u671f\u7684\u5173\u952e\uff1f \u9879\u76ee\u5ef6\u671f\u5e38\u88ab\u5f52\u548e\u4e8e\u8868\u9762\u539f\u56e0\uff0c\u4f8b\u5982\u201c\u5f00\u53d1\u5468\u671f\u8fc7\u957f\u201d\u6216\u201c\u9700\u6c42\u53d8\u66f4\u9891\u7e41\u201d\u3002\u7136\u800c\uff0c\u8fd9\u4e9b\u8868\u8c61\u80cc\u540e\u5f80\u5f80\u9690\u85cf\u7740\u66f4\u590d\u6742\u7684\u6839\u672c\u95ee\u9898\u3002 \u4ee5\u67d0\u4e92\u8054\u7f51\u516c\u53f8\u7684App\u5f00\u53d1\u9879\u76ee\u4e3a\u4f8b\uff1a\u539f\u8ba1\u52126\u4e2a\u6708\u4e0a\u7ebf\uff0c\u6700\u7ec8\u8017\u65f69\u4e2a\u6708\u3002\u56e2\u961f\u6700\u521d\u5c06\u5ef6\u671f\u5f52\u56e0\u4e8e\u201c\u6d4b\u8bd5\u73af\u8282\u8017\u65f6\u8fc7\u957f\u201d\uff0c\u4f46\u901a\u8fc75 Whys\u5206\u6790\u6cd5\u9010\u5c42\u8ffd\u95ee\u53d1\u73b0\uff1a \u4e3a\u4ec0\u4e48\u6d4b\u8bd5\u5ef6\u8fdf\uff1f\u2014\u2014\u6d4b\u8bd5\u7528\u4f8b\u8bbe\u8ba1\u4e0d\u5b8c\u6574\uff0c\u5bfc\u81f4\u53cd\u590d\u8fd4\u5de5\u3002 \u4e3a\u4ec0\u4e48\u7528\u4f8b\u8bbe\u8ba1\u4e0d\u5b8c\u6574\uff1f\u2014\u2014\u9700\u6c42\u6587\u6863\u5728\u5f00\u53d1\u9636\u6bb5\u9891\u7e41\u53d8\u66f4\u3002 \u4e3a\u4ec0\u4e48\u9700\u6c42\u53d8\u66f4\u9891\u7e41\uff1f\u2014\u2014\u4ea7\u54c1\u7ecf\u7406\u672a\u5728\u521d\u671f\u4e0e\u5ba2\u6237\u5145\u5206\u786e\u8ba4\u9700\u6c42\u7ec6\u8282\u3002 \u4e3a\u4ec0\u4e48\u672a\u5145\u5206\u786e\u8ba4\u9700\u6c42\uff1f\u2014\u2014\u9879\u76ee\u542f\u52a8\u65f6\u672a\u5236\u5b9a\u660e\u786e\u7684\u9700\u6c42\u8bc4\u5ba1\u6d41\u7a0b\u3002 \u4e3a\u4ec0\u4e48\u7f3a\u4e4f\u8bc4\u5ba1\u6d41\u7a0b\uff1f\u2014\u2014\u56e2\u961f\u8fc7\u5ea6\u8ffd\u6c42\u201c\u5feb\u901f\u542f\u52a8\u201d\uff0c\u5ffd\u89c6\u4e86\u98ce\u9669\u7ba1\u63a7\u3002 \u6839\u56e0\u6307\u5411\u4e86\u6d41\u7a0b\u7f3a\u9677\u800c\u975e\u6d4b\u8bd5\u6548\u7387\u3002\u82e5\u672a\u8fdb\u884c\u6df1\u5ea6\u5206\u6790\uff0c\u56e2\u961f\u53ef\u80fd\u4f1a\u76f2\u76ee\u589e\u52a0\u6d4b\u8bd5\u4eba\u5458\uff0c\u5374\u65e0\u6cd5\u907f\u514d\u4e0b\u4e00\u9879\u76ee\u7684\u91cd\u590d\u5ef6\u671f\u3002 \u4e8c\u3001\u5b9e\u65bd\u6839\u56e0\u5206\u6790\u76844\u4e2a\u6838\u5fc3\u6b65\u9aa4 \u8981\u7cfb\u7edf\u6027\u51cf\u5c11\u9879\u76ee\u5ef6\u671f\uff0c\u9700\u5c06RCA\u878d\u5165\u9879\u76ee\u7ba1\u7406\u5168\u5468\u671f\u3002\u4ee5\u4e0b\u662f\u9002\u7528\u4e8e\u591a\u6570\u573a\u666f\u7684\u65b9\u6cd5\u6846\u67b6\uff1a 1. \u7cbe\u51c6\u5b9a\u4e49\u95ee\u9898\uff1a\u4ece\u201c\u73b0\u8c61\u201d\u5230\u201c\u6570\u636e\u201d \u6a21\u7cca\u7684\u95ee\u9898\u63cf\u8ff0\uff08\u5982\u201c\u8fdb\u5ea6\u843d\u540e\u201d\uff09\u4f1a\u5bfc\u81f4\u5206\u6790\u65b9\u5411\u504f\u5dee\u3002\u91cf\u5316\u95ee\u9898\u662f\u7b2c\u4e00\u6b65\uff1a \u5ef6\u671f\u65f6\u957f\uff1a\u6bd4\u539f\u8ba1\u5212\u8d85\u671f20%\u8fd8\u662f50%\uff1f \u5f71\u54cd\u8303\u56f4\uff1a\u4ec5\u67d0\u4e2a\u6a21\u5757\u5ef6\u8fdf\uff0c\u8fd8\u662f\u6574\u4f53\u8fdb\u5ea6\u53d7\u963b\uff1f \u5173\u952e\u8282\u70b9\uff1a\u95ee\u9898\u9996\u6b21\u51fa\u73b0\u5728\u9700\u6c42\u9636\u6bb5\u3001\u5f00\u53d1\u4e2d\u671f\u8fd8\u662f\u4ea4\u4ed8\u524d\uff1f \u67d0\u5236\u9020\u4e1a\u9879\u76ee\u53d1\u73b0\u201c\u91c7\u8d2d\u73af\u8282\u5ef6\u8bef\u5360\u6574\u4f53\u5ef6\u671f\u768480%\u201d\uff0c\u968f\u540e\u9501\u5b9a\u8be5\u73af\u8282\u8fdb\u884c\u6df1\u5ea6\u5206\u6790\u3002 2. \u8ffd\u6eaf\u56e0\u679c\u94fe\uff1a\u5de5\u5177\u4e0e\u903b\u8f91\u5e76\u7528 \u9c7c\u9aa8\u56fe\uff08\u56e0\u679c\u56fe\uff09\uff1a\u5c06\u53ef\u80fd\u5bfc\u81f4\u5ef6\u671f\u7684\u56e0\u7d20\u5206\u7c7b\uff08\u4eba\u5458\u3001\u6d41\u7a0b\u3001\u6280\u672f\u3001\u73af\u5883\u7b49\uff09\uff0c\u9010\u5c42\u7ec6\u5316\u5b50\u539f\u56e0\u3002 \u65f6\u95f4\u7ebf\u590d\u76d8\uff1a\u6309\u9879\u76ee\u9636\u6bb5\u6392\u5217\u5173\u952e\u4e8b\u4ef6\uff0c\u8bc6\u522b\u201c\u591a\u7c73\u8bfa\u9aa8\u724c\u6548\u5e94\u201d\u3002\u4f8b\u5982\uff0c\u9700\u6c42\u786e\u8ba4\u5ef6\u8fdf2\u5929\uff0c\u5bfc\u81f4\u5f00\u53d1\u6392\u671f\u538b\u7f29\uff0c\u8fdb\u800c\u5f15\u53d1\u4ee3\u7801\u8d28\u91cf\u4e0b\u964d\u548c\u6d4b\u8bd5\u8fd4\u5de5\u3002 \u5173\u952e\u70b9\uff1a\u907f\u514d\u8fc7\u65e9\u4e0b\u7ed3\u8bba\uff0c\u9700\u533a\u5206\u201c\u76f8\u5173\u6027\u201d\u4e0e\u201c\u56e0\u679c\u5173\u7cfb\u201d\u3002\u4f8b\u5982\uff0c\u6210\u5458\u52a0\u73ed\u65f6\u957f\u4e0e\u5ef6\u671f\u6b63\u76f8\u5173\uff0c\u4f46\u6839\u56e0\u53ef\u80fd\u662f\u4efb\u52a1\u5206\u914d\u4e0d\u5408\u7406\u800c\u975e\u5458\u5de5\u6548\u7387\u4f4e\u4e0b\u3002 3. \u9a8c\u8bc1\u6839\u56e0\uff1a\u7528\u6570\u636e\u4e0e\u5b9e\u9a8c\u201c\u53bb\u4f2a\u5b58\u771f\u201d \u5047\u8bbe\u67d0\u9879\u76ee\u5ef6\u671f\u6839\u56e0\u4e3a\u201c\u8de8\u90e8\u95e8\u534f\u4f5c\u4f4e\u6548\u201d\uff0c\u9700\u901a\u8fc7\u4ee5\u4e0b\u65b9\u5f0f\u9a8c\u8bc1\uff1a \u6570\u636e\u5206\u6790\uff1a\u7edf\u8ba1\u4f1a\u8bae\u9891\u6b21\u3001\u90ae\u4ef6\u54cd\u5e94\u65f6\u95f4\u3001\u4efb\u52a1\u4ea4\u63a5\u8017\u65f6\uff1b A\/B\u6d4b\u8bd5\uff1a\u5728\u76f8\u4f3c\u9879\u76ee\u4e2d\u5f15\u5165\u534f\u4f5c\u5de5\u5177\uff08\u5982Jira+Slack\uff09\uff0c\u5bf9\u6bd4\u6548\u7387\u53d8\u5316\uff1b \u8bbf\u8c08\u4f50\u8bc1\uff1a\u533f\u540d\u6536\u96c6\u4e00\u7ebf\u6210\u5458\u7684\u53cd\u9988\uff0c\u786e\u8ba4\u74f6\u9888\u662f\u5426\u771f\u5b9e\u5b58\u5728\u3002 4. \u5236\u5b9a\u957f\u6548\u5bf9\u7b56\uff1a\u4ece\u201c\u6551\u706b\u201d\u5230\u201c\u9632\u706b\u201d \u6839\u56e0\u5206\u6790\u7684\u6700\u7ec8\u76ee\u6807\u662f\u8bbe\u8ba1\u9884\u9632\u673a\u5236\uff0c\u800c\u975e\u4ec5\u89e3\u51b3\u5f53\u524d\u95ee\u9898\u3002\u4f8b\u5982\uff1a 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