{"id":33485,"date":"2025-03-07T10:36:03","date_gmt":"2025-03-07T02:36:03","guid":{"rendered":"https:\/\/www.yunshan.net\/blog\/?p=33485"},"modified":"2025-03-07T10:36:03","modified_gmt":"2025-03-07T02:36:03","slug":"%e6%a0%b9%e5%9b%a0%e5%88%86%e6%9e%90%e5%9c%a8%e4%ba%ba%e5%8a%9b%e8%b5%84%e6%ba%90%e7%ae%a1%e7%90%86%e4%b8%ad%e7%9a%84%e5%ae%9e%e9%99%85%e5%ba%94%e7%94%a8%e6%a1%88%e4%be%8b%ef%bc%9f","status":"publish","type":"post","link":"https:\/\/www.yunshan.net\/blog\/archives\/33485.html","title":{"rendered":"\u6839\u56e0\u5206\u6790\u5728\u4eba\u529b\u8d44\u6e90\u7ba1\u7406\u4e2d\u7684\u5b9e\u9645\u5e94\u7528\u6848\u4f8b\uff1f"},"content":{"rendered":"<p style=\"text-align: center;\">\n<p><img decoding=\"async\" src=\"https:\/\/www.yunshan.net\/blog\/wp-content\/uploads\/2025\/03\/CSd3k.jpg\" alt=\"\u6839\u56e0\u5206\u6790\u5728\u4eba\u529b\u8d44\u6e90\u7ba1\u7406\u4e2d\u7684\u5b9e\u9645\u5e94\u7528\u6848\u4f8b\uff1f\" ><\/p>\n<\/p>\n<hr>\n<p>\u5728\u6570\u5b57\u5316\u8f6c\u578b\u6d6a\u6f6e\u4e0b\uff0c\u4f01\u4e1a\u7ade\u4e89\u7684\u6838\u5fc3\u9010\u6e10\u4ece\u6280\u672f\u8f6c\u5411\u4eba\u624d\u3002\u7136\u800c\uff0c\u8bb8\u591a\u4f01\u4e1a\u5728\u4eba\u529b\u8d44\u6e90\u7ba1\u7406\uff08HRM\uff09\u4e2d\u9891\u7e41\u9677\u5165\u201c\u6551\u706b\u5f0f\u201d\u56f0\u5883\u2014\u2014\u5458\u5de5\u6d41\u5931\u7387\u9ad8\u3001\u7ee9\u6548\u4e0d\u8fbe\u6807\u3001\u56e2\u961f\u51b2\u7a81\u9891\u53d1\u2026\u2026\u8fd9\u4e9b\u95ee\u9898\u770b\u4f3c\u5b64\u7acb\uff0c\u5b9e\u5219\u80cc\u540e\u9690\u85cf\u7740\u7cfb\u7edf\u6027\u75c7\u7ed3\u3002<strong><a href=\"https:\/\/www.yunshan.net\/\"   target=\"_blank\" style=\"color:blue\">\u6839\u56e0\u5206\u6790<\/a>\uff08Root Cause Analysis, RCA\uff09<\/strong>\uff0c\u8fd9\u4e00\u8d77\u6e90\u4e8e\u5de5\u7a0b\u4e0e\u533b\u7597\u9886\u57df\u7684\u7cfb\u7edf\u6027\u65b9\u6cd5\u8bba\uff0c\u6b63\u6084\u7136\u6210\u4e3a\u7834\u89e3\u4eba\u529b\u8d44\u6e90\u7ba1\u7406\u96be\u9898\u7684\u201c\u624b\u672f\u5200\u201d\u3002\u901a\u8fc7\u8ffd\u6eaf\u95ee\u9898\u672c\u8d28\u800c\u975e\u8868\u8c61\uff0c\u4f01\u4e1a\u5f97\u4ee5\u6784\u5efa\u53ef\u6301\u7eed\u7684\u4eba\u624d\u7ba1\u7406\u751f\u6001\u3002<\/p>\n<hr>\n<h3 id=\"\u4e00-\u4e3a\u4ec0\u4e48\u4eba\u529b\u8d44\u6e90\u7ba1\u7406\u9700\u8981\u6839\u56e0\u5206\u6790\">\u4e00\u3001\u4e3a\u4ec0\u4e48\u4eba\u529b\u8d44\u6e90\u7ba1\u7406\u9700\u8981<a href=\"https:\/\/www.yunshan.net\/\"   target=\"_blank\" style=\"color:blue\">\u6839\u56e0\u5206\u6790<\/a>\uff1f<\/h3>\n<p>\u4f20\u7edfHR\u7ba1\u7406\u5f80\u5f80\u4f9d\u8d56\u7ecf\u9a8c\u5224\u65ad\u6216\u8868\u9762\u6570\u636e\uff0c\u4f8b\u5982\u53d1\u73b0\u201c\u5458\u5de5\u79bb\u804c\u7387\u4e0a\u5347\u201d\uff0c\u4fbf\u7b80\u5355\u52a0\u85aa\u6216\u589e\u52a0\u798f\u5229\u3002\u7136\u800c\uff0c<strong>\u54c8\u4f5b\u5546\u4e1a\u8bc4\u8bba<\/strong>\u7684\u7814\u7a76\u8868\u660e\uff0c\u8d85\u8fc760%\u7684\u79bb\u804c\u6848\u4f8b\u4e2d\uff0c\u771f\u5b9e\u539f\u56e0\u4e0e\u85aa\u916c\u65e0\u5173\uff0c\u800c\u662f\u6e90\u4e8e\u672a\u88ab\u8bc6\u522b\u7684\u6587\u5316\u51b2\u7a81\u6216\u804c\u4e1a\u53d1\u5c55\u74f6\u9888\u3002<\/p>\n<p>\u6839\u56e0\u5206\u6790\u901a\u8fc7\u201c\u4e94\u95ee\u6cd5\u201d\uff085 Whys\uff09\u3001\u9c7c\u9aa8\u56fe\uff08Fishbone Diagram\uff09\u7b49\u5de5\u5177\uff0c\u9010\u5c42\u62c6\u89e3\u95ee\u9898\u3002\u4f8b\u5982\uff1a<\/p>\n<ol>\n<li><strong>\u8868\u5c42\u73b0\u8c61<\/strong>\uff1a\u67d0\u90e8\u95e8\u5b63\u5ea6\u79bb\u804c\u7387\u9ad8\u8fbe25%\uff1b\n<\/li>\n<li><strong>\u7b2c\u4e00\u5c42\u539f\u56e0<\/strong>\uff1a\u5458\u5de5\u62b1\u6028\u5de5\u4f5c\u538b\u529b\u5927\uff1b\n<\/li>\n<li><strong>\u6df1\u5c42\u6839\u56e0<\/strong>\uff1a\u90e8\u95e8\u5185\u90e8\u6d41\u7a0b\u5197\u4f59\uff0c\u5bfc\u81f4\u65e0\u6548\u52a0\u73ed\uff1b\n<\/li>\n<li><strong>\u7cfb\u7edf\u6027\u95ee\u9898<\/strong>\uff1a\u7ba1\u7406\u5c42\u7f3a\u4e4f\u6d41\u7a0b\u4f18\u5316\u610f\u8bc6\uff0c\u957f\u671f\u5ffd\u89c6\u6548\u7387\u63d0\u5347\u3002\n<\/li>\n<\/ol>\n<p>\u8fd9\u79cd\u7ed3\u6784\u5316\u5206\u6790\u65b9\u5f0f\uff0c\u5e2e\u52a9HR\u4ece\u201c\u88ab\u52a8\u5e94\u5bf9\u201d\u8f6c\u5411\u201c\u4e3b\u52a8\u9884\u9632\u201d\uff0c\u663e\u8457\u964d\u4f4e\u51b3\u7b56\u6210\u672c\u3002<\/p>\n<hr>\n<h3 id=\"\u4e8c-\u5b9e\u6218\u6848\u4f8b-\u6839\u56e0\u5206\u6790\u5728hr\u573a\u666f\u4e2d\u7684\u56db\u5927\u5e94\u7528\">\u4e8c\u3001\u5b9e\u6218\u6848\u4f8b\uff1a\u6839\u56e0\u5206\u6790\u5728HR\u573a\u666f\u4e2d\u7684\u56db\u5927\u5e94\u7528<\/h3>\n<h4 id=\"\u6848\u4f8b1-\u7834\u89e3-\u9ad8\u7ee9\u6548\u5458\u5de5\u7a81\u7136\u79bb\u804c-\u4e4b\u8c1c\"><strong>\u6848\u4f8b1\uff1a\u7834\u89e3\u201c\u9ad8\u7ee9\u6548\u5458\u5de5\u7a81\u7136\u79bb\u804c\u201d\u4e4b\u8c1c<\/strong><\/h4>\n<p>\u67d0\u4e92\u8054\u7f51\u516c\u53f8\u6280\u672f\u56e2\u961f\u8fde\u7eed3\u540d\u6838\u5fc3\u5f00\u53d1\u4eba\u5458\u79bb\u804c\uff0cHR\u521d\u6b65\u5f52\u56e0\u4e3a\u201c\u7ade\u4e89\u5bf9\u624b\u6316\u89d2\u201d\u3002\u7136\u800c\uff0c\u901a\u8fc7<strong>\u5458\u5de5\u8bbf\u8c08<\/strong>\u4e0e<strong>\u79bb\u804c\u9762\u8c08\u6570\u636e\u5206\u6790<\/strong>\uff0c\u53d1\u73b0\u66f4\u6df1\u5c42\u539f\u56e0\uff1a<\/p>\n<ul>\n<li><strong>\u76f4\u63a5\u8bf1\u56e0<\/strong>\uff1a\u7ade\u5bf9\u5f00\u51fa\u9ad8\u85aa\uff1b\n<\/li>\n<li><strong>\u6839\u672c\u77db\u76fe<\/strong>\uff1a\u516c\u53f8\u5185\u90e8\u664b\u5347\u901a\u9053\u50f5\u5316\uff0c\u6280\u672f\u5c97\u8f6c\u7ba1\u7406\u5c97\u9700\u5f3a\u5236\u8131\u79bb\u4e00\u7ebf\u5f00\u53d1\uff0c\u5bfc\u81f4\u804c\u4e1a\u89c4\u5212\u9519\u4f4d\uff1b\n<\/li>\n<li><strong>\u89e3\u51b3\u65b9\u6848<\/strong>\uff1a\u8bbe\u8ba1\u201c\u53cc\u901a\u9053\u664b\u5347\u4f53\u7cfb\u201d\uff0c\u5141\u8bb8\u6280\u672f\u4e13\u5bb6\u4fdd\u7559\u4ee3\u7801\u7f16\u5199\u804c\u8d23\u7684\u540c\u65f6\u4eab\u53d7\u7ba1\u7406\u5c42\u5f85\u9047\u3002<br \/>\n<strong>\u7ed3\u679c<\/strong>\uff1a\u6b21\u5e74\u6280\u672f\u56e2\u961f\u79bb\u804c\u7387\u4e0b\u964d40%\uff0c\u6838\u5fc3\u4eba\u624d\u4fdd\u7559\u7387\u63d0\u5347\u81f385%\u3002\n<\/li>\n<\/ul>\n<h4 id=\"\u6848\u4f8b2-\u9500\u552e\u56e2\u961f\u7ee9\u6548\u6301\u7eed\u4f4e\u8ff7\u7684\u771f\u76f8\"><strong>\u6848\u4f8b2\uff1a\u9500\u552e\u56e2\u961f\u7ee9\u6548\u6301\u7eed\u4f4e\u8ff7\u7684\u771f\u76f8<\/strong><\/h4>\n<p>\u4e00\u5bb6\u5feb\u6d88\u4f01\u4e1a\u7684\u9500\u552e\u90e8\u95e8\u8fde\u7eed\u4e24\u4e2a\u5b63\u5ea6\u672a\u8fbe\u6807\uff0c\u4f20\u7edf\u89e3\u51b3\u65b9\u6848\u662f\u589e\u52a0\u57f9\u8bad\u6216\u8c03\u6574KPI\u3002\u4f46\u6839\u56e0\u5206\u6790\u663e\u793a\uff1a<\/p>\n<ul>\n<li><strong>\u8868\u9762\u95ee\u9898<\/strong>\uff1a\u5ba2\u6237\u6210\u4ea4\u7387\u4f4e\uff1b\n<\/li>\n<li><strong>\u6d41\u7a0b\u6f0f\u6d1e<\/strong>\uff1aCRM\u7cfb\u7edf\u6570\u636e\u66f4\u65b0\u5ef6\u8fdf\uff0c\u9500\u552e\u65e0\u6cd5\u53ca\u65f6\u83b7\u53d6\u5ba2\u6237\u6700\u65b0\u9700\u6c42\uff1b\n<\/li>\n<li><strong>\u6587\u5316\u56e0\u7d20<\/strong>\uff1a\u8de8\u90e8\u95e8\u534f\u4f5c\u6548\u7387\u4f4e\uff0c\u5e02\u573a\u90e8\u4e0e\u9500\u552e\u90e8\u4fe1\u606f\u5171\u4eab\u673a\u5236\u7f3a\u5931\uff1b\n<\/li>\n<li><strong>\u6539\u5584\u63aa\u65bd<\/strong>\uff1a\u5347\u7ea7CRM\u7cfb\u7edf\u5e76\u8bbe\u7acb\u201c\u8de8\u90e8\u95e8\u534f\u4f5c\u79ef\u5206\u5236\u201d\uff0c\u5c06\u4fe1\u606f\u5171\u4eab\u7eb3\u5165\u7ee9\u6548\u8003\u6838\u3002<br \/>\n<strong>\u7ed3\u679c<\/strong>\uff1a\u5b63\u5ea6\u9500\u552e\u989d\u73af\u6bd4\u589e\u957f22%\uff0c\u5ba2\u6237\u6295\u8bc9\u7387\u51cf\u5c1130%\u3002\n<\/li>\n<\/ul>\n<h4 id=\"\u6848\u4f8b3-\u65b0\u5458\u5de5\u57f9\u8bad\u6295\u5165\u9ad8\u4f46\u8f6c\u5316\u7387\u4f4e\"><strong>\u6848\u4f8b3\uff1a\u65b0\u5458\u5de5\u57f9\u8bad\u6295\u5165\u9ad8\u4f46\u8f6c\u5316\u7387\u4f4e<\/strong><\/h4>\n<p>\u67d0\u5236\u9020\u4e1a\u4f01\u4e1a\u6bcf\u5e74\u6295\u5165\u767e\u4e07\u57f9\u8bad\u65b0\u5458\u5de5\uff0c\u4f46\u8bd5\u7528\u671f\u901a\u8fc7\u7387\u4ec565%\u3002\u901a\u8fc7<strong>\u57f9\u8bad\u53cd\u9988\u95ee\u5377<\/strong>\u4e0e<strong>\u5c97\u4f4d\u89c2\u5bdf<\/strong>\uff0c\u6839\u56e0\u6d6e\u51fa\u6c34\u9762\uff1a<\/p>\n<ul>\n<li><strong>\u663e\u6027\u75db\u70b9<\/strong>\uff1a\u65b0\u5458\u5de5\u64cd\u4f5c\u5931\u8bef\u591a\uff1b\n<\/li>\n<li><strong>\u9690\u6027\u969c\u788d<\/strong>\uff1a\u57f9\u8bad\u5185\u5bb9\u4ee5\u7406\u8bba\u4e3a\u4e3b\uff0c\u7f3a\u4e4f\u8001\u5458\u5de5\u201c\u4e00\u5bf9\u4e00\u201d\u5b9e\u64cd\u8f85\u5bfc\uff1b\n<\/li>\n<li><strong>\u7cfb\u7edf\u7f3a\u9677<\/strong>\uff1a\u77e5\u8bc6\u7ba1\u7406\u5e73\u53f0\u672a\u6c89\u6dc0\u6838\u5fc3\u7ecf\u9a8c\uff0c\u65b0\u4eba\u4f9d\u8d56\u788e\u7247\u5316\u5b66\u4e60\uff1b\n<\/li>\n<li><strong>\u4f18\u5316\u7b56\u7565<\/strong>\uff1a\u5efa\u7acb\u201c\u5bfc\u5e08\u5236+\u6a21\u62df\u4ea7\u7ebf\u201d\u6df7\u5408\u57f9\u8bad\u6a21\u5f0f\uff0c\u5e76\u5f00\u53d1\u5185\u90e8\u77e5\u8bc6\u5e93\u3002<br \/>\n<strong>\u7ed3\u679c<\/strong>\uff1a\u8bd5\u7528\u671f\u901a\u8fc7\u7387\u63d0\u5347\u81f389%\uff0c\u57f9\u8bad\u6210\u672c\u964d\u4f4e35%\u3002\n<\/li>\n<\/ul>\n<h4 id=\"\u6848\u4f8b4-\u8de8\u6587\u5316\u56e2\u961f\u51b2\u7a81\u9891\u53d1\u7684\u7cfb\u7edf\u6027\u5e72\u9884\"><strong>\u6848\u4f8b4\uff1a\u8de8\u6587\u5316\u56e2\u961f\u51b2\u7a81\u9891\u53d1\u7684\u7cfb\u7edf\u6027\u5e72\u9884<\/strong><\/h4>\n<p>\u4e00\u5bb6\u8de8\u56fd\u4f01\u4e1a\u4e9a\u592a\u533a\u56e2\u961f\u56e0\u6587\u5316\u5dee\u5f02\u5bfc\u81f4\u9879\u76ee\u5ef6\u671f\u3002HR\u91c7\u7528<strong>\u51b2\u7a81\u4e8b\u4ef6\u65e5\u5fd7\u5206\u6790<\/strong>\u4e0e<strong>\u6587\u5316\u7ef4\u5ea6\u6a21\u578b<\/strong>\uff0c\u53d1\u73b0\uff1a<\/p>\n<ul>\n<li><strong>\u51b2\u7a81\u8868\u8c61<\/strong>\uff1a\u4e2d\u6cd5\u56e2\u961f\u5bf9deadline\u7406\u89e3\u4e0d\u540c\uff1b\n<\/li>\n<li><strong>\u601d\u7ef4\u5dee\u5f02<\/strong>\uff1a\u4e2d\u65b9\u6ce8\u91cd\u201c\u7075\u6d3b\u8c03\u6574\u201d\uff0c\u6cd5\u65b9\u575a\u6301\u201c\u4e25\u683c\u6309\u8ba1\u5212\u6267\u884c\u201d\uff1b\n<\/li>\n<li><strong>\u673a\u5236\u7f3a\u5931<\/strong>\uff1a\u7f3a\u4e4f\u8de8\u6587\u5316\u6c9f\u901a\u6307\u5357\u4e0e\u51b2\u7a81\u8c03\u89e3\u6d41\u7a0b\uff1b\n<\/li>\n<li><strong>\u957f\u6548\u65b9\u6848<\/strong>\uff1a\u5236\u5b9a\u300a\u8de8\u6587\u5316\u534f\u4f5c\u624b\u518c\u300b\uff0c\u5e76\u8bbe\u7acb\u201c\u6587\u5316\u534f\u8c03\u5b98\u201d\u89d2\u8272\u3002<br \/>\n<strong>\u7ed3\u679c<\/strong>\uff1a\u9879\u76ee\u4ea4\u4ed8\u51c6\u65f6\u7387\u63d0\u9ad8\u81f392%\uff0c\u56e2\u961f\u6ee1\u610f\u5ea6\u4e0a\u534750%\u3002\n<\/li>\n<\/ul>\n<hr>\n<h3 id=\"\u4e09-\u5b9e\u65bd\u6839\u56e0\u5206\u6790\u7684\u4e09\u5927\u5173\u952e\u6b65\u9aa4\">\u4e09\u3001\u5b9e\u65bd\u6839\u56e0\u5206\u6790\u7684\u4e09\u5927\u5173\u952e\u6b65\u9aa4<\/h3>\n<ol>\n<li>\n<p><strong>\u5b9a\u4e49\u95ee\u9898\u8fb9\u754c<\/strong><br \/>\n\u907f\u514d\u5c06\u590d\u6742\u95ee\u9898\u7b3c\u7edf\u5f52\u56e0\uff0c\u4f8b\u5982\u201c\u5458\u5de5\u58eb\u6c14\u4f4e\u201d\u9700\u7ec6\u5316\u4e3a\u201c\u67d0\u90e8\u95e835\u5c81\u4ee5\u4e0b\u5458\u5de5\u5bf9\u664b\u5347\u673a\u4f1a\u4e0d\u6ee1\u201d\u3002<strong>\u91cf\u5316\u6570\u636e<\/strong>\uff08\u5982\u6ee1\u610f\u5ea6\u8c03\u67e5\u3001\u6d41\u5931\u6210\u672c\u8ba1\u7b97\uff09\u4e0e<strong>\u5b9a\u6027\u53cd\u9988<\/strong>\uff08\u7126\u70b9\u5c0f\u7ec4\u8bbf\u8c08\uff09\u9700\u540c\u6b65\u4f7f\u7528\u3002<\/p>\n<\/li>\n<li>\n<p><strong>\u9009\u62e9\u9002\u914d\u5de5\u5177<\/strong><\/p>\n<\/li>\n<\/ol>\n<ul>\n<li><strong>\u4e94\u95ee\u6cd5<\/strong>\uff1a\u9002\u5408\u5feb\u901f\u5b9a\u4f4d\u5355\u4e00\u95ee\u9898\u94fe\u6761\uff1b\n<\/li>\n<li><strong>\u56e0\u679c\u56fe<\/strong>\uff1a\u9002\u7528\u4e8e\u591a\u56e0\u7d20\u4ea4\u7ec7\u7684\u573a\u666f\uff1b\n<\/li>\n<li><strong>\u5e15\u7d2f\u6258\u5206\u6790<\/strong>\uff1a\u8bc6\u522b\u5f71\u54cd80%\u7ed3\u679c\u768420%\u5173\u952e\u56e0\u7d20\u3002\n<\/li>\n<\/ul>\n<ol>\n<li><strong>\u8bbe\u8ba1\u95ed\u73af\u5e72\u9884<\/strong><br \/>\n\u6839\u56e0\u5206\u6790\u7684\u4ef7\u503c\u5728\u4e8e\u9a71\u52a8\u7cfb\u7edf\u6027\u6539\u5584\u3002\u4f8b\u5982\uff0c\u53d1\u73b0\u201c\u4f1a\u8bae\u6548\u7387\u4f4e\u5bfc\u81f4\u5458\u5de5\u52a0\u73ed\u201d\u540e\uff0c\u9700\u540c\u6b65\u4f18\u5316\u4f1a\u8bae\u6d41\u7a0b\u3001\u57f9\u8bad\u4e3b\u6301\u4eba\u6280\u80fd\uff0c\u5e76\u7eb3\u5165\u90e8\u95e8\u8003\u6838\u6307\u6807\u3002\n<\/li>\n<\/ol>\n<hr>\n<h3 id=\"\u56db-\u907f\u514d\u9677\u5165-\u4f2a\u6839\u56e0-\u9677\u9631\">\u56db\u3001\u907f\u514d\u9677\u5165\u201c\u4f2a\u6839\u56e0\u201d\u9677\u9631<\/h3>\n<ul>\n<li><strong>\u8b66\u60d5\u5f52\u56e0\u504f\u5dee<\/strong>\uff1a\u7ba1\u7406\u5c42\u5bb9\u6613\u5c06\u95ee\u9898\u5f52\u548e\u4e8e\u5458\u5de5\u80fd\u529b\uff0c\u5374\u5ffd\u89c6\u5236\u5ea6\u7f3a\u9677\uff1b\n<\/li>\n<li><strong>\u533a\u5206\u76f8\u5173\u6027\u2260\u56e0\u679c\u6027<\/strong>\uff1a\u4f8b\u5982\u201c\u5458\u5de5\u4f7f\u7528\u793e\u4ea4\u8f6f\u4ef6\u65f6\u957f\u4e0e\u7ee9\u6548\u8d1f\u76f8\u5173\u201d\uff0c\u771f\u5b9e\u539f\u56e0\u53ef\u80fd\u662f\u76ee\u6807\u8bbe\u5b9a\u4e0d\u6e05\u6670\u800c\u975e\u8f6f\u4ef6\u672c\u8eab\uff1b\n<\/li>\n<li><strong>\u52a8\u6001\u8fed\u4ee3<\/strong>\uff1a\u6839\u56e0\u53ef\u80fd\u968f\u4e1a\u52a1\u9636\u6bb5\u53d8\u5316\uff0c\u9700\u5b9a\u671f\u590d\u76d8\u5206\u6790\u6a21\u578b\u3002\n<\/li>\n<\/ul>\n<hr>\n<p>\u901a\u8fc7\u4e0a\u8ff0\u6848\u4f8b\u53ef\u89c1\uff0c\u6839\u56e0\u5206\u6790\u4e0d\u4ec5\u662f\u4e00\u5957\u5de5\u5177\uff0c\u66f4\u662f<strong>\u63a8\u52a8HR\u4ece\u201c\u804c\u80fd\u90e8\u95e8\u201d\u5347\u7ea7\u4e3a\u201c\u6218\u7565\u4f19\u4f34\u201d<\/strong>\u7684\u601d\u7ef4\u9769\u547d\u3002\u5f53\u4f01\u4e1a\u5b66\u4f1a\u7528\u201c\u663e\u5fae\u955c\u201d\u6d1e\u5bdf\u4eba\u624d\u7ba1\u7406\u4e2d\u7684\u9690\u6027\u65ad\u5c42\u7ebf\uff0c\u624d\u80fd\u771f\u6b63\u5b9e\u73b0\u7ec4\u7ec7\u97e7\u6027\u4e0e\u4eba\u624d\u4ef7\u503c\u7684\u53cc\u8d62\u3002<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u5728\u6570\u5b57\u5316\u8f6c\u578b\u6d6a\u6f6e\u4e0b\uff0c\u4f01\u4e1a\u7ade\u4e89\u7684\u6838\u5fc3\u9010\u6e10\u4ece\u6280\u672f\u8f6c\u5411\u4eba\u624d\u3002\u7136\u800c\uff0c\u8bb8\u591a\u4f01\u4e1a\u5728\u4eba\u529b\u8d44\u6e90\u7ba1\u7406\uff08HRM\uff09\u4e2d\u9891\u7e41\u9677\u5165\u201c\u6551\u706b\u5f0f\u201d\u56f0\u5883\u2014\u2014\u5458\u5de5\u6d41\u5931\u7387\u9ad8\u3001\u7ee9\u6548\u4e0d\u8fbe\u6807\u3001\u56e2\u961f\u51b2\u7a81\u9891\u53d1\u2026\u2026\u8fd9\u4e9b\u95ee\u9898\u770b\u4f3c\u5b64\u7acb\uff0c\u5b9e\u5219\u80cc\u540e\u9690\u85cf\u7740\u7cfb\u7edf\u6027\u75c7\u7ed3\u3002\u6839\u56e0\u5206\u6790\uff08Root Cause Analysis, RCA\uff09\uff0c\u8fd9\u4e00\u8d77\u6e90\u4e8e\u5de5\u7a0b\u4e0e\u533b\u7597\u9886\u57df\u7684\u7cfb\u7edf\u6027\u65b9\u6cd5\u8bba\uff0c\u6b63\u6084\u7136\u6210\u4e3a\u7834\u89e3\u4eba\u529b\u8d44\u6e90\u7ba1\u7406\u96be\u9898\u7684\u201c\u624b\u672f\u5200\u201d\u3002\u901a\u8fc7\u8ffd\u6eaf\u95ee\u9898\u672c\u8d28\u800c\u975e\u8868\u8c61\uff0c\u4f01\u4e1a\u5f97\u4ee5\u6784\u5efa\u53ef\u6301\u7eed\u7684\u4eba\u624d\u7ba1\u7406\u751f\u6001\u3002 \u4e00\u3001\u4e3a\u4ec0\u4e48\u4eba\u529b\u8d44\u6e90\u7ba1\u7406\u9700\u8981\u6839\u56e0\u5206\u6790\uff1f \u4f20\u7edfHR\u7ba1\u7406\u5f80\u5f80\u4f9d\u8d56\u7ecf\u9a8c\u5224\u65ad\u6216\u8868\u9762\u6570\u636e\uff0c\u4f8b\u5982\u53d1\u73b0\u201c\u5458\u5de5\u79bb\u804c\u7387\u4e0a\u5347\u201d\uff0c\u4fbf\u7b80\u5355\u52a0\u85aa\u6216\u589e\u52a0\u798f\u5229\u3002\u7136\u800c\uff0c\u54c8\u4f5b\u5546\u4e1a\u8bc4\u8bba\u7684\u7814\u7a76\u8868\u660e\uff0c\u8d85\u8fc760%\u7684\u79bb\u804c\u6848\u4f8b\u4e2d\uff0c\u771f\u5b9e\u539f\u56e0\u4e0e\u85aa\u916c\u65e0\u5173\uff0c\u800c\u662f\u6e90\u4e8e\u672a\u88ab\u8bc6\u522b\u7684\u6587\u5316\u51b2\u7a81\u6216\u804c\u4e1a\u53d1\u5c55\u74f6\u9888\u3002 \u6839\u56e0\u5206\u6790\u901a\u8fc7\u201c\u4e94\u95ee\u6cd5\u201d\uff085 Whys\uff09\u3001\u9c7c\u9aa8\u56fe\uff08Fishbone Diagram\uff09\u7b49\u5de5\u5177\uff0c\u9010\u5c42\u62c6\u89e3\u95ee\u9898\u3002\u4f8b\u5982\uff1a \u8868\u5c42\u73b0\u8c61\uff1a\u67d0\u90e8\u95e8\u5b63\u5ea6\u79bb\u804c\u7387\u9ad8\u8fbe25%\uff1b \u7b2c\u4e00\u5c42\u539f\u56e0\uff1a\u5458\u5de5\u62b1\u6028\u5de5\u4f5c\u538b\u529b\u5927\uff1b \u6df1\u5c42\u6839\u56e0\uff1a\u90e8\u95e8\u5185\u90e8\u6d41\u7a0b\u5197\u4f59\uff0c\u5bfc\u81f4\u65e0\u6548\u52a0\u73ed\uff1b \u7cfb\u7edf\u6027\u95ee\u9898\uff1a\u7ba1\u7406\u5c42\u7f3a\u4e4f\u6d41\u7a0b\u4f18\u5316\u610f\u8bc6\uff0c\u957f\u671f\u5ffd\u89c6\u6548\u7387\u63d0\u5347\u3002 \u8fd9\u79cd\u7ed3\u6784\u5316\u5206\u6790\u65b9\u5f0f\uff0c\u5e2e\u52a9HR\u4ece\u201c\u88ab\u52a8\u5e94\u5bf9\u201d\u8f6c\u5411\u201c\u4e3b\u52a8\u9884\u9632\u201d\uff0c\u663e\u8457\u964d\u4f4e\u51b3\u7b56\u6210\u672c\u3002 \u4e8c\u3001\u5b9e\u6218\u6848\u4f8b\uff1a\u6839\u56e0\u5206\u6790\u5728HR\u573a\u666f\u4e2d\u7684\u56db\u5927\u5e94\u7528 \u6848\u4f8b1\uff1a\u7834\u89e3\u201c\u9ad8\u7ee9\u6548\u5458\u5de5\u7a81\u7136\u79bb\u804c\u201d\u4e4b\u8c1c \u67d0\u4e92\u8054\u7f51\u516c\u53f8\u6280\u672f\u56e2\u961f\u8fde\u7eed3\u540d\u6838\u5fc3\u5f00\u53d1\u4eba\u5458\u79bb\u804c\uff0cHR\u521d\u6b65\u5f52\u56e0\u4e3a\u201c\u7ade\u4e89\u5bf9\u624b\u6316\u89d2\u201d\u3002\u7136\u800c\uff0c\u901a\u8fc7\u5458\u5de5\u8bbf\u8c08\u4e0e\u79bb\u804c\u9762\u8c08\u6570\u636e\u5206\u6790\uff0c\u53d1\u73b0\u66f4\u6df1\u5c42\u539f\u56e0\uff1a \u76f4\u63a5\u8bf1\u56e0\uff1a\u7ade\u5bf9\u5f00\u51fa\u9ad8\u85aa\uff1b \u6839\u672c\u77db\u76fe\uff1a\u516c\u53f8\u5185\u90e8\u664b\u5347\u901a\u9053\u50f5\u5316\uff0c\u6280\u672f\u5c97\u8f6c\u7ba1\u7406\u5c97\u9700\u5f3a\u5236\u8131\u79bb\u4e00\u7ebf\u5f00\u53d1\uff0c\u5bfc\u81f4\u804c\u4e1a\u89c4\u5212\u9519\u4f4d\uff1b \u89e3\u51b3\u65b9\u6848\uff1a\u8bbe\u8ba1\u201c\u53cc\u901a\u9053\u664b\u5347\u4f53\u7cfb\u201d\uff0c\u5141\u8bb8\u6280\u672f\u4e13\u5bb6\u4fdd\u7559\u4ee3\u7801\u7f16\u5199\u804c\u8d23\u7684\u540c\u65f6\u4eab\u53d7\u7ba1\u7406\u5c42\u5f85\u9047\u3002 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