{"id":33647,"date":"2025-03-07T10:54:53","date_gmt":"2025-03-07T02:54:53","guid":{"rendered":"https:\/\/www.yunshan.net\/blog\/?p=33647"},"modified":"2025-03-07T10:54:53","modified_gmt":"2025-03-07T02:54:53","slug":"%e4%b8%9a%e5%8a%a1%e6%80%a7%e8%83%bd%e6%8c%87%e6%a0%87%e5%a6%82%e4%bd%95%e5%b8%ae%e5%8a%a9%e9%99%8d%e4%bd%8e%e8%bf%90%e8%90%a5%e6%88%90%e6%9c%ac%ef%bc%9f","status":"publish","type":"post","link":"https:\/\/www.yunshan.net\/blog\/archives\/33647.html","title":{"rendered":"\u4e1a\u52a1\u6027\u80fd\u6307\u6807\u5982\u4f55\u5e2e\u52a9\u964d\u4f4e\u8fd0\u8425\u6210\u672c\uff1f"},"content":{"rendered":"<p style=\"text-align: center;\">\n<p><img decoding=\"async\" src=\"https:\/\/www.yunshan.net\/blog\/wp-content\/uploads\/2025\/03\/w8U4l.jpg\" alt=\"\u4e1a\u52a1\u6027\u80fd\u6307\u6807\u5982\u4f55\u5e2e\u52a9\u964d\u4f4e\u8fd0\u8425\u6210\u672c\uff1f\" ><\/p>\n<\/p>\n<hr>\n<p><strong>\u524d\u8a00<\/strong><br \/>\n\u5728\u6570\u5b57\u5316\u7ade\u4e89\u65e5\u76ca\u6fc0\u70c8\u7684\u4eca\u5929\uff0c\u4f01\u4e1a\u666e\u904d\u9762\u4e34\u4e00\u4e2a\u6838\u5fc3\u6311\u6218\uff1a\u5982\u4f55\u5728\u63d0\u5347\u670d\u52a1\u8d28\u91cf\u7684\u540c\u65f6\uff0c\u6709\u6548\u63a7\u5236\u8fd0\u8425\u6210\u672c\uff1f\u65e0\u8bba\u662f\u521d\u521b\u516c\u53f8\u8fd8\u662f\u6210\u719f\u4f01\u4e1a\uff0c\u201c\u964d\u672c\u589e\u6548\u201d\u59cb\u7ec8\u662f\u751f\u5b58\u4e0e\u53d1\u5c55\u7684\u5173\u952e\u547d\u9898\u3002\u800c\u5728\u8fd9\u4e2a\u8fc7\u7a0b\u4e2d\uff0c<strong><a href=\"https:\/\/www.yunshan.net\/\"   target=\"_blank\" style=\"color:blue\">\u4e1a\u52a1\u6027\u80fd\u6307\u6807<\/a>\uff08Business Performance Metrics, BPM\uff09<\/strong> \u5982\u540c\u4e00\u76cf\u660e\u706f\uff0c\u4e0d\u4ec5\u80fd\u591f\u91cf\u5316\u4e1a\u52a1\u8868\u73b0\uff0c\u66f4\u80fd\u901a\u8fc7\u6570\u636e\u9a71\u52a8\u51b3\u7b56\uff0c\u5e2e\u52a9\u4f01\u4e1a\u5728\u8d44\u6e90\u5206\u914d\u3001\u6d41\u7a0b\u4f18\u5316\u548c\u98ce\u9669\u7ba1\u63a7\u4e2d\u627e\u5230\u7a81\u7834\u53e3\u3002\u672c\u6587\u5c06\u6df1\u5165\u63a2\u8ba8\uff0c\u5982\u4f55\u901a\u8fc7\u79d1\u5b66\u5206\u6790<a href=\"https:\/\/www.yunshan.net\/\"   target=\"_blank\" style=\"color:blue\">\u4e1a\u52a1\u6027\u80fd\u6307\u6807<\/a>\uff0c\u5c06\u6570\u636e\u8f6c\u5316\u4e3a\u964d\u672c\u589e\u6548\u7684\u5b9e\u9645\u884c\u52a8\u3002<\/p>\n<hr>\n<h3 id=\"\u4e00-\u4e1a\u52a1\u6027\u80fd\u6307\u6807-\u4f01\u4e1a\u8fd0\u8425\u7684-\u5065\u5eb7\u4eea\u8868\u76d8\"><strong>\u4e00\u3001\u4e1a\u52a1\u6027\u80fd\u6307\u6807\uff1a\u4f01\u4e1a\u8fd0\u8425\u7684\u201c\u5065\u5eb7\u4eea\u8868\u76d8\u201d<\/strong><\/h3>\n<p>\u4e1a\u52a1\u6027\u80fd\u6307\u6807\u662f\u4f01\u4e1a\u7528\u4e8e\u8861\u91cf\u6838\u5fc3\u4e1a\u52a1\u6d41\u7a0b\u6548\u7387\u4e0e\u6548\u679c\u7684\u5173\u952e\u6570\u636e\u70b9\u3002\u5e38\u89c1\u7684\u6307\u6807\u5305\u62ec<strong>\u5ba2\u6237\u83b7\u53d6\u6210\u672c\uff08CAC\uff09\u3001\u5458\u5de5\u4eba\u5747\u4ea7\u51fa\u3001\u5e93\u5b58\u5468\u8f6c\u7387\u3001\u8ba2\u5355\u5c65\u7ea6\u5468\u671f<\/strong>\u7b49\u3002\u8fd9\u4e9b\u6307\u6807\u770b\u4f3c\u72ec\u7acb\uff0c\u5b9e\u5219\u76f8\u4e92\u5173\u8054\uff0c\u5171\u540c\u6784\u6210\u4f01\u4e1a\u8fd0\u8425\u7684\u201c\u5065\u5eb7\u4eea\u8868\u76d8\u201d\u3002<\/p>\n<p>\u67d0\u7535\u5546\u516c\u53f8\u53d1\u73b0\u5176<strong>\u9000\u8d27\u7387<\/strong>\u4ece5%\u4e0a\u5347\u81f312%\uff0c\u8868\u9762\u770b\u662f\u5ba2\u6237\u6ee1\u610f\u5ea6\u95ee\u9898\uff0c\u4f46\u8fdb\u4e00\u6b65\u5206\u6790\u53d1\u73b0\uff0c\u6839\u672c\u539f\u56e0\u662f<strong>\u7269\u6d41\u65f6\u6548\u5ef6\u957f<\/strong>\u5bfc\u81f4\u7528\u6237\u7b49\u5f85\u65f6\u95f4\u8d85\u8fc7\u9884\u671f\u3002\u901a\u8fc7\u8ffd\u8e2a\u9000\u8d27\u7387\u4e0e\u7269\u6d41\u5468\u671f\u7684\u5173\u8054\u6027\uff0c\u8be5\u516c\u53f8\u4f18\u5316\u4e86\u4ed3\u50a8\u5e03\u5c40\uff0c\u5c06\u5e73\u5747\u914d\u9001\u65f6\u95f4\u7f29\u77ed\u4e8630%\uff0c\u4e0d\u4ec5\u964d\u4f4e\u4e86\u9000\u8d27\u6210\u672c\uff0c\u8fd8\u51cf\u5c11\u4e86\u4ed3\u50a8\u8d44\u6e90\u7684\u6d6a\u8d39\u3002<\/p>\n<p><strong>\u5173\u952e\u70b9<\/strong>\uff1a<em>\u4e1a\u52a1\u6027\u80fd\u6307\u6807\u7684\u4ef7\u503c\u5728\u4e8e\u201c\u53d1\u73b0\u95ee\u9898\u201d\u548c\u201c\u5b9a\u4f4d\u6839\u6e90\u201d\uff0c\u800c\u975e\u5355\u7eaf\u8bb0\u5f55\u7ed3\u679c\u3002<\/em><\/p>\n<hr>\n<h3 id=\"\u4e8c-\u4ece\u6570\u636e\u6d1e\u5bdf\u5230\u6210\u672c\u4f18\u5316-\u4e09\u5927\u6838\u5fc3\u8def\u5f84\"><strong>\u4e8c\u3001\u4ece\u6570\u636e\u6d1e\u5bdf\u5230\u6210\u672c\u4f18\u5316\uff1a\u4e09\u5927\u6838\u5fc3\u8def\u5f84<\/strong><\/h3>\n<h4 id=\"1-\u8d44\u6e90\u5206\u914d\u7684\u7cbe\u51c6\u5316\"><strong>1. \u8d44\u6e90\u5206\u914d\u7684\u7cbe\u51c6\u5316<\/strong><\/h4>\n<p>\u4f01\u4e1a\u7684\u8d44\u6e90\uff08\u4eba\u529b\u3001\u8d44\u91d1\u3001\u8bbe\u5907\uff09\u5f80\u5f80\u6709\u9650\uff0c\u5982\u4f55\u5206\u914d\u624d\u80fd\u5b9e\u73b0\u6548\u76ca\u6700\u5927\u5316\uff1f\u4e1a\u52a1\u6027\u80fd\u6307\u6807\u63d0\u4f9b\u4e86\u5ba2\u89c2\u4f9d\u636e\u3002<\/p>\n<ul>\n<li><strong>\u6848\u4f8b<\/strong>\uff1a\u4e00\u5bb6\u5236\u9020\u4f01\u4e1a\u901a\u8fc7\u76d1\u6d4b<strong>\u8bbe\u5907\u7efc\u5408\u6548\u7387\uff08OEE\uff09<\/strong>\uff0c\u53d1\u73b0\u67d0\u751f\u4ea7\u7ebf\u56e0\u9891\u7e41\u6545\u969c\u5bfc\u81f4\u5229\u7528\u7387\u4ec5\u4e3a60%\u3002\u901a\u8fc7\u5bf9\u8be5\u751f\u4ea7\u7ebf\u8fdb\u884c\u6280\u672f\u6539\u9020\uff0cOEE\u63d0\u5347\u81f385%\uff0c\u5355\u4f4d\u4ea7\u54c1\u7684\u80fd\u8017\u4e0e\u4eba\u5de5\u6210\u672c\u964d\u4f4e\u4e8622%\u3002\n<\/li>\n<li><strong>\u65b9\u6cd5\u8bba<\/strong>\uff1a<em>\u901a\u8fc7\u6307\u6807\u8bc6\u522b\u4f4e\u6548\u73af\u8282\uff0c\u96c6\u4e2d\u8d44\u6e90\u89e3\u51b3\u74f6\u9888\u95ee\u9898\uff0c\u907f\u514d\u201c\u5e73\u5747\u4e3b\u4e49\u201d\u5bfc\u81f4\u7684\u8d44\u6e90\u6d6a\u8d39\u3002<\/em>\n<\/li>\n<\/ul>\n<h4 id=\"2-\u6d41\u7a0b\u4f18\u5316\u7684\u6301\u7eed\u8fed\u4ee3\"><strong>2. \u6d41\u7a0b\u4f18\u5316\u7684\u6301\u7eed\u8fed\u4ee3<\/strong><\/h4>\n<p>\u4e1a\u52a1\u6d41\u7a0b\u4e2d\u7684\u5197\u4f59\u73af\u8282\u662f\u6210\u672c\u6500\u5347\u7684\u9690\u5f62\u63a8\u624b\u3002\u501f\u52a9\u6027\u80fd\u6307\u6807\uff0c\u4f01\u4e1a\u53ef\u4ee5\u91cf\u5316\u6bcf\u4e2a\u73af\u8282\u7684\u6548\u7387\uff0c\u5e76\u63a8\u52a8\u6301\u7eed\u6539\u8fdb\u3002<\/p>\n<ul>\n<li><strong>\u793a\u4f8b<\/strong>\uff1a\u67d0\u94f6\u884c\u53d1\u73b0\u5176\u8d37\u6b3e\u5ba1\u6279\u6d41\u7a0b\u5e73\u5747\u8017\u65f67\u5929\uff0c\u8fdc\u9ad8\u4e8e\u884c\u4e1a\u6807\u51c6\u76843\u5929\u3002\u901a\u8fc7\u62c6\u89e3\u6d41\u7a0b\u5e76\u5206\u6790<strong>\u5ba1\u6279\u8282\u70b9\u8017\u65f6<\/strong>\uff0c\u53d1\u73b0\u201c\u4eba\u5de5\u590d\u6838\u201d\u73af\u8282\u5360\u6bd4\u8d85\u8fc750%\u3002\u5f15\u5165AI\u8f85\u52a9\u5ba1\u6838\u540e\uff0c\u6574\u4f53\u5ba1\u6279\u5468\u671f\u7f29\u77ed\u81f32.5\u5929\uff0c\u4eba\u529b\u6210\u672c\u964d\u4f4e40%\u3002\n<\/li>\n<li><strong>\u5de5\u5177\u63a8\u8350<\/strong>\uff1a<em>\u6d41\u7a0b\u56fe\uff08Process Mapping\uff09\u4e0e\u4ef7\u503c\u6d41\u5206\u6790\uff08Value Stream Analysis\uff09\u662f\u4f18\u5316\u6d41\u7a0b\u7684\u7ecf\u5178\u5de5\u5177\uff0c\u9700\u4e0e\u5b9e\u65f6\u6307\u6807\u76d1\u6d4b\u7ed3\u5408\u4f7f\u7528\u3002<\/em>\n<\/li>\n<\/ul>\n<h4 id=\"3-\u98ce\u9669\u9884\u9632\u7684\u4e3b\u52a8\u5316\u7ba1\u7406\"><strong>3. \u98ce\u9669\u9884\u9632\u7684\u4e3b\u52a8\u5316\u7ba1\u7406<\/strong><\/h4>\n<p>\u8bb8\u591a\u8fd0\u8425\u6210\u672c\u6e90\u4e8e\u4e8b\u540e\u8865\u6551\uff0c\u4f8b\u5982\u5ba2\u6237\u6295\u8bc9\u5904\u7406\u3001\u8bbe\u5907\u7a81\u53d1\u7ef4\u4fee\u7b49\u3002\u901a\u8fc7\u9884\u6d4b\u6027\u6307\u6807\uff0c\u4f01\u4e1a\u53ef\u4ee5\u63d0\u524d\u5e72\u9884\uff0c\u89c4\u907f\u6f5c\u5728\u635f\u5931\u3002<\/p>\n<ul>\n<li><strong>\u5b9e\u8df5<\/strong>\uff1a\u4e00\u5bb6\u8fde\u9501\u9910\u996e\u4f01\u4e1a\u901a\u8fc7\u76d1\u63a7<strong>\u98df\u6750\u635f\u8017\u7387<\/strong>\uff0c\u53d1\u73b0\u67d0\u95e8\u5e97\u7684\u635f\u8017\u7387\u5f02\u5e38\u9ad8\u4e8e\u5e73\u5747\u6c34\u5e73\u3002\u8c03\u67e5\u53d1\u73b0\u662f\u5e93\u5b58\u7ba1\u7406\u4e0d\u89c4\u8303\u5bfc\u81f4\u98df\u6750\u8fc7\u671f\u3002\u901a\u8fc7\u8c03\u6574\u91c7\u8d2d\u9891\u7387\u5e76\u5f15\u5165\u667a\u80fd\u5e93\u5b58\u7cfb\u7edf\uff0c\u8be5\u95e8\u5e97\u5e74\u5ea6\u635f\u8017\u6210\u672c\u51cf\u5c1118\u4e07\u5143\u3002\n<\/li>\n<li><strong>\u6d1e\u5bdf<\/strong>\uff1a<em>\u5c06\u6ede\u540e\u6307\u6807\uff08\u5982\u635f\u8017\u91d1\u989d\uff09\u8f6c\u5316\u4e3a\u5148\u884c\u6307\u6807\uff08\u5982\u5e93\u5b58\u5468\u8f6c\u5929\u6570\uff09\uff0c\u662f\u98ce\u9669\u7ba1\u63a7\u7684\u5173\u952e\u3002<\/em>\n<\/li>\n<\/ul>\n<hr>\n<h3 id=\"\u4e09-\u5173\u952e\u4e1a\u52a1\u6307\u6807\u7684\u5e94\u7528\u573a\u666f\u4e0e\u964d\u672c\u903b\u8f91\"><strong>\u4e09\u3001\u5173\u952e\u4e1a\u52a1\u6307\u6807\u7684\u5e94\u7528\u573a\u666f\u4e0e\u964d\u672c\u903b\u8f91<\/strong><\/h3>\n<h4 id=\"\u573a\u666f1-\u5ba2\u6237\u670d\u52a1\u6210\u672c\u4f18\u5316\"><strong>\u573a\u666f1\uff1a\u5ba2\u6237\u670d\u52a1\u6210\u672c\u4f18\u5316<\/strong><\/h4>\n<ul>\n<li><strong>\u6838\u5fc3\u6307\u6807<\/strong>\uff1a\u5ba2\u6237\u6ee1\u610f\u5ea6\uff08CSAT\uff09\u3001\u9996\u6b21\u54cd\u5e94\u65f6\u95f4\uff08FRT\uff09\u3001\u5e73\u5747\u5904\u7406\u65f6\u957f\uff08AHT\uff09\u3002\n<\/li>\n<li><strong>\u964d\u672c\u903b\u8f91<\/strong>\uff1a\u63d0\u5347\u5ba2\u670d\u6548\u7387\u53ef\u76f4\u63a5\u51cf\u5c11\u4eba\u529b\u6295\u5165\u3002\u4f8b\u5982\uff0c\u67d0\u79d1\u6280\u516c\u53f8\u53d1\u73b0\u5176\u5728\u7ebf\u5ba2\u670d\u7684<strong>AHT<\/strong>\u4e3a15\u5206\u949f\uff0c\u4f46\u5ba2\u6237\u91cd\u590d\u54a8\u8be2\u7387\u9ad8\u8fbe35%\u3002\u901a\u8fc7\u5efa\u7acb\u81ea\u52a9\u77e5\u8bc6\u5e93\u5e76\u4f18\u5316\u8bdd\u672f\u6a21\u677f\uff0cAHT\u964d\u81f38\u5206\u949f\uff0c\u91cd\u590d\u54a8\u8be2\u7387\u4e0b\u964d\u81f312%\uff0c\u8282\u7701\u4e8620%\u7684\u5ba2\u670d\u56e2\u961f\u7f16\u5236\u3002\n<\/li>\n<\/ul>\n<h4 id=\"\u573a\u666f2-\u4f9b\u5e94\u94fe\u6210\u672c\u63a7\u5236\"><strong>\u573a\u666f2\uff1a\u4f9b\u5e94\u94fe\u6210\u672c\u63a7\u5236<\/strong><\/h4>\n<ul>\n<li><strong>\u6838\u5fc3\u6307\u6807<\/strong>\uff1a\u5e93\u5b58\u5468\u8f6c\u7387\u3001\u8ba2\u5355\u6ee1\u8db3\u7387\u3001\u4f9b\u5e94\u5546\u4ea4\u8d27\u51c6\u65f6\u7387\u3002\n<\/li>\n<li><strong>\u964d\u672c\u903b\u8f91<\/strong>\uff1a\u67d0\u96f6\u552e\u4f01\u4e1a\u901a\u8fc7<strong>\u5e93\u5b58\u5468\u8f6c\u7387<\/strong>\u5206\u6790\uff0c\u53d1\u73b0\u6ede\u9500\u5546\u54c1\u5360\u6bd4\u8fbe25%\u3002\u901a\u8fc7\u52a8\u6001\u8c03\u6574\u91c7\u8d2d\u7b56\u7565\u5e76\u4e0e\u4f9b\u5e94\u5546\u5171\u4eab\u9500\u552e\u6570\u636e\uff0c\u6ede\u9500\u5e93\u5b58\u51cf\u5c1160%\uff0c\u4ed3\u50a8\u6210\u672c\u964d\u4f4e17%\u3002\n<\/li>\n<\/ul>\n<h4 id=\"\u573a\u666f3-\u4eba\u529b\u8d44\u6e90\u6548\u7387\u63d0\u5347\"><strong>\u573a\u666f3\uff1a\u4eba\u529b\u8d44\u6e90\u6548\u7387\u63d0\u5347<\/strong><\/h4>\n<ul>\n<li><strong>\u6838\u5fc3\u6307\u6807<\/strong>\uff1a\u5458\u5de5\u6d41\u5931\u7387\u3001\u57f9\u8bad\u6295\u5165\u4ea7\u51fa\u6bd4\u3001\u9879\u76ee\u4ea4\u4ed8\u5468\u671f\u3002\n<\/li>\n<li><strong>\u964d\u672c\u903b\u8f91<\/strong>\uff1a\u9ad8\u5458\u5de5\u6d41\u5931\u7387\u4f1a\u5bfc\u81f4\u62db\u8058\u4e0e\u57f9\u8bad\u6210\u672c\u6fc0\u589e\u3002\u67d0\u4e92\u8054\u7f51\u516c\u53f8\u901a\u8fc7\u5206\u6790\u79bb\u804c\u5458\u5de5\u7684<strong>\u5c97\u4f4d\u5de5\u4f5c\u8d1f\u8f7d<\/strong>\u6570\u636e\uff0c\u53d1\u73b0\u8fc7\u5ea6\u52a0\u73ed\u662f\u4e3b\u56e0\u3002\u8c03\u6574\u4efb\u52a1\u5206\u914d\u673a\u5236\u540e\uff0c\u5e74\u5ea6\u79bb\u804c\u7387\u4ece30%\u964d\u81f312%\uff0c\u8282\u7701\u62db\u8058\u6210\u672c\u8d85\u767e\u4e07\u5143\u3002\n<\/li>\n<\/ul>\n<hr>\n<h3 id=\"\u56db-\u843d\u5730\u5b9e\u8df5-\u5982\u4f55\u6784\u5efa\u6307\u6807\u9a71\u52a8\u7684\u6210\u672c\u7ba1\u7406\u4f53\u7cfb\"><strong>\u56db\u3001\u843d\u5730\u5b9e\u8df5\uff1a\u5982\u4f55\u6784\u5efa\u6307\u6807\u9a71\u52a8\u7684\u6210\u672c\u7ba1\u7406\u4f53\u7cfb\uff1f<\/strong><\/h3>\n<ol>\n<li><strong>\u5b9a\u4e49\u5173\u952e\u6307\u6807<\/strong>\uff1a\u56f4\u7ed5\u4e1a\u52a1\u76ee\u6807\u7b5b\u90093-5\u4e2a\u6838\u5fc3\u6307\u6807\uff0c\u907f\u514d\u8fc7\u5ea6\u8ffd\u6c42\u201c\u5927\u800c\u5168\u201d\u3002\n<\/li>\n<li><strong>\u6570\u636e\u53ef\u89c6\u5316\u4e0e\u5b9e\u65f6\u76d1\u63a7<\/strong>\uff1a\u901a\u8fc7BI\u5de5\u5177\uff08\u5982Tableau\u3001Power BI\uff09\u5efa\u7acb\u52a8\u6001\u770b\u677f\uff0c\u786e\u4fdd\u7ba1\u7406\u5c42\u4e0e\u6267\u884c\u5c42\u4fe1\u606f\u540c\u6b65\u3002\n<\/li>\n<li><strong>\u5efa\u7acb\u53cd\u9988\u95ed\u73af<\/strong>\uff1a\u5b9a\u671f\u53ec\u5f00\u8de8\u90e8\u95e8\u6307\u6807\u590d\u76d8\u4f1a\u8bae\uff0c\u5c06\u6570\u636e\u7ed3\u8bba\u8f6c\u5316\u4e3a\u5177\u4f53\u884c\u52a8\u8ba1\u5212\u3002\n<\/li>\n<li><strong>\u6280\u672f\u8d4b\u80fd<\/strong>\uff1a<em>\u5229\u7528RPA\uff08\u673a\u5668\u4eba\u6d41\u7a0b\u81ea\u52a8\u5316\uff09\u5904\u7406\u91cd\u590d\u6027\u4efb\u52a1\uff0c\u6216\u901a\u8fc7AI\u9884\u6d4b\u6a21\u578b\u4f18\u5316\u8d44\u6e90\u8c03\u5ea6\u3002<\/em>\n<\/li>\n<\/ol>\n<p><strong>\u8bef\u533a\u8b66\u793a<\/strong>\uff1a<\/p>\n<ul>\n<li>\u76f2\u76ee\u8ffd\u6c42\u6307\u6807\u201c\u8fbe\u6807\u201d\uff0c\u5ffd\u89c6\u4e1a\u52a1\u5b9e\u9645\u9700\u6c42\uff08\u4f8b\u5982\u4e3a\u964d\u4f4eCAC\u800c\u727a\u7272\u5ba2\u6237\u8d28\u91cf\uff09\u3002\n<\/li>\n<li>\u6570\u636e\u5b64\u7acb\u5206\u6790\uff0c\u672a\u8003\u8651\u6307\u6807\u95f4\u7684\u8054\u52a8\u6548\u5e94\uff08\u5982\u7f29\u77ed\u751f\u4ea7\u5468\u671f\u53ef\u80fd\u5bfc\u81f4\u826f\u54c1\u7387\u4e0b\u964d\uff09\u3002\n<\/li>\n<\/ul>\n<hr>\n<h3 id=\"\u4e94-\u5de5\u5177\u4e0e\u6280\u672f-\u8ba9\u6307\u6807\u7ba1\u7406\u4e8b\u534a\u529f\u500d\"><strong>\u4e94\u3001\u5de5\u5177\u4e0e\u6280\u672f\uff1a\u8ba9\u6307\u6807\u7ba1\u7406\u4e8b\u534a\u529f\u500d<\/strong><\/h3>\n<ul>\n<li><strong>\u6210\u672c\u5206\u6790\u5de5\u5177<\/strong>\uff1aActivity-Based Costing\uff08ABC\u6210\u672c\u6cd5\uff09\u53ef\u7cbe\u51c6\u6838\u7b97\u5404\u73af\u8282\u7684\u5b9e\u9645\u6210\u672c\u3002\n<\/li>\n<li><strong>\u81ea\u52a8\u5316\u5e73\u53f0<\/strong>\uff1aZapier\u3001Microsoft Power Automate\u5e2e\u52a9\u51cf\u5c11\u4eba\u5de5\u6570\u636e\u5f55\u5165\u9519\u8bef\u3002\n<\/li>\n<li><strong>\u9884\u6d4b\u5206\u6790<\/strong>\uff1aPython\u4e0eTensorFlow\u6784\u5efa\u7684\u673a\u5668\u5b66\u4e60\u6a21\u578b\uff0c\u53ef\u9884\u6d4b\u8bbe\u5907\u6545\u969c\u5468\u671f\u6216\u5ba2\u6237\u6d41\u5931\u98ce\u9669\u3002\n<\/li>\n<\/ul>\n<p><em>\u4f8b\u5982\uff0c\u67d0\u7269\u6d41\u516c\u53f8\u4f7f\u7528\u9884\u6d4b\u6027\u7ef4\u62a4\u7cfb\u7edf\uff0c\u5c06\u8d27\u8f66\u6545\u969c\u7387\u964d\u4f4e45%\uff0c\u5e74\u5ea6\u7ef4\u4fee\u6210\u672c\u51cf\u5c11200\u4e07\u5143\u3002<\/em><\/p>\n<hr>\n<p><strong>\u5199\u5728\u6700\u540e<\/strong><br \/>\n\u4e1a\u52a1\u6027\u80fd\u6307\u6807\u7684\u4ef7\u503c\uff0c\u4e0d\u4ec5\u5728\u4e8e\u63ed\u793a\u201c\u53d1\u751f\u4e86\u4ec0\u4e48\u201d\uff0c\u66f4\u5728\u4e8e\u6307\u5f15\u201c\u5e94\u8be5\u505a\u4ec0\u4e48\u201d\u3002\u5f53\u4f01\u4e1a\u5c06\u6307\u6807\u5206\u6790\u4e0e\u6210\u672c\u63a7\u5236\u6df1\u5ea6\u7ed3\u5408\u65f6\uff0c\u6570\u636e\u4fbf\u4e0d\u518d\u662f\u51b0\u51b7\u7684\u6570\u5b57\uff0c\u800c\u662f\u8f6c\u5316\u4e3a\u5229\u6da6\u589e\u957f\u7684\u5f15\u64ce\u3002\u65e0\u8bba\u662f\u4f18\u5316\u4e00\u4e2a\u6d41\u7a0b\uff0c\u8fd8\u662f\u8c03\u6574\u4e00\u9879\u7b56\u7565\uff0c\u80cc\u540e\u7684\u903b\u8f91\u59cb\u7ec8\u4e00\u81f4\uff1a<em>\u7528\u6570\u636e\u8bf4\u8bdd\uff0c\u8ba9\u6bcf\u4e00\u5206\u6210\u672c\u90fd\u4ea7\u751f\u53ef\u8861\u91cf\u7684\u56de\u62a5\u3002<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u524d\u8a00 \u5728\u6570\u5b57\u5316\u7ade\u4e89\u65e5\u76ca\u6fc0\u70c8\u7684\u4eca\u5929\uff0c\u4f01\u4e1a\u666e\u904d\u9762\u4e34\u4e00\u4e2a\u6838\u5fc3\u6311\u6218\uff1a\u5982\u4f55\u5728\u63d0\u5347\u670d\u52a1\u8d28\u91cf\u7684\u540c\u65f6\uff0c\u6709\u6548\u63a7\u5236\u8fd0\u8425\u6210\u672c\uff1f\u65e0\u8bba\u662f\u521d\u521b\u516c\u53f8\u8fd8\u662f\u6210\u719f\u4f01\u4e1a\uff0c\u201c\u964d\u672c\u589e\u6548\u201d\u59cb\u7ec8\u662f\u751f\u5b58\u4e0e\u53d1\u5c55\u7684\u5173\u952e\u547d\u9898\u3002\u800c\u5728\u8fd9\u4e2a\u8fc7\u7a0b\u4e2d\uff0c\u4e1a\u52a1\u6027\u80fd\u6307\u6807\uff08Business Performance Metrics, BPM\uff09 \u5982\u540c\u4e00\u76cf\u660e\u706f\uff0c\u4e0d\u4ec5\u80fd\u591f\u91cf\u5316\u4e1a\u52a1\u8868\u73b0\uff0c\u66f4\u80fd\u901a\u8fc7\u6570\u636e\u9a71\u52a8\u51b3\u7b56\uff0c\u5e2e\u52a9\u4f01\u4e1a\u5728\u8d44\u6e90\u5206\u914d\u3001\u6d41\u7a0b\u4f18\u5316\u548c\u98ce\u9669\u7ba1\u63a7\u4e2d\u627e\u5230\u7a81\u7834\u53e3\u3002\u672c\u6587\u5c06\u6df1\u5165\u63a2\u8ba8\uff0c\u5982\u4f55\u901a\u8fc7\u79d1\u5b66\u5206\u6790\u4e1a\u52a1\u6027\u80fd\u6307\u6807\uff0c\u5c06\u6570\u636e\u8f6c\u5316\u4e3a\u964d\u672c\u589e\u6548\u7684\u5b9e\u9645\u884c\u52a8\u3002 \u4e00\u3001\u4e1a\u52a1\u6027\u80fd\u6307\u6807\uff1a\u4f01\u4e1a\u8fd0\u8425\u7684\u201c\u5065\u5eb7\u4eea\u8868\u76d8\u201d \u4e1a\u52a1\u6027\u80fd\u6307\u6807\u662f\u4f01\u4e1a\u7528\u4e8e\u8861\u91cf\u6838\u5fc3\u4e1a\u52a1\u6d41\u7a0b\u6548\u7387\u4e0e\u6548\u679c\u7684\u5173\u952e\u6570\u636e\u70b9\u3002\u5e38\u89c1\u7684\u6307\u6807\u5305\u62ec\u5ba2\u6237\u83b7\u53d6\u6210\u672c\uff08CAC\uff09\u3001\u5458\u5de5\u4eba\u5747\u4ea7\u51fa\u3001\u5e93\u5b58\u5468\u8f6c\u7387\u3001\u8ba2\u5355\u5c65\u7ea6\u5468\u671f\u7b49\u3002\u8fd9\u4e9b\u6307\u6807\u770b\u4f3c\u72ec\u7acb\uff0c\u5b9e\u5219\u76f8\u4e92\u5173\u8054\uff0c\u5171\u540c\u6784\u6210\u4f01\u4e1a\u8fd0\u8425\u7684\u201c\u5065\u5eb7\u4eea\u8868\u76d8\u201d\u3002 \u67d0\u7535\u5546\u516c\u53f8\u53d1\u73b0\u5176\u9000\u8d27\u7387\u4ece5%\u4e0a\u5347\u81f312%\uff0c\u8868\u9762\u770b\u662f\u5ba2\u6237\u6ee1\u610f\u5ea6\u95ee\u9898\uff0c\u4f46\u8fdb\u4e00\u6b65\u5206\u6790\u53d1\u73b0\uff0c\u6839\u672c\u539f\u56e0\u662f\u7269\u6d41\u65f6\u6548\u5ef6\u957f\u5bfc\u81f4\u7528\u6237\u7b49\u5f85\u65f6\u95f4\u8d85\u8fc7\u9884\u671f\u3002\u901a\u8fc7\u8ffd\u8e2a\u9000\u8d27\u7387\u4e0e\u7269\u6d41\u5468\u671f\u7684\u5173\u8054\u6027\uff0c\u8be5\u516c\u53f8\u4f18\u5316\u4e86\u4ed3\u50a8\u5e03\u5c40\uff0c\u5c06\u5e73\u5747\u914d\u9001\u65f6\u95f4\u7f29\u77ed\u4e8630%\uff0c\u4e0d\u4ec5\u964d\u4f4e\u4e86\u9000\u8d27\u6210\u672c\uff0c\u8fd8\u51cf\u5c11\u4e86\u4ed3\u50a8\u8d44\u6e90\u7684\u6d6a\u8d39\u3002 \u5173\u952e\u70b9\uff1a\u4e1a\u52a1\u6027\u80fd\u6307\u6807\u7684\u4ef7\u503c\u5728\u4e8e\u201c\u53d1\u73b0\u95ee\u9898\u201d\u548c\u201c\u5b9a\u4f4d\u6839\u6e90\u201d\uff0c\u800c\u975e\u5355\u7eaf\u8bb0\u5f55\u7ed3\u679c\u3002 \u4e8c\u3001\u4ece\u6570\u636e\u6d1e\u5bdf\u5230\u6210\u672c\u4f18\u5316\uff1a\u4e09\u5927\u6838\u5fc3\u8def\u5f84 1. \u8d44\u6e90\u5206\u914d\u7684\u7cbe\u51c6\u5316 \u4f01\u4e1a\u7684\u8d44\u6e90\uff08\u4eba\u529b\u3001\u8d44\u91d1\u3001\u8bbe\u5907\uff09\u5f80\u5f80\u6709\u9650\uff0c\u5982\u4f55\u5206\u914d\u624d\u80fd\u5b9e\u73b0\u6548\u76ca\u6700\u5927\u5316\uff1f\u4e1a\u52a1\u6027\u80fd\u6307\u6807\u63d0\u4f9b\u4e86\u5ba2\u89c2\u4f9d\u636e\u3002 \u6848\u4f8b\uff1a\u4e00\u5bb6\u5236\u9020\u4f01\u4e1a\u901a\u8fc7\u76d1\u6d4b\u8bbe\u5907\u7efc\u5408\u6548\u7387\uff08OEE\uff09\uff0c\u53d1\u73b0\u67d0\u751f\u4ea7\u7ebf\u56e0\u9891\u7e41\u6545\u969c\u5bfc\u81f4\u5229\u7528\u7387\u4ec5\u4e3a60%\u3002\u901a\u8fc7\u5bf9\u8be5\u751f\u4ea7\u7ebf\u8fdb\u884c\u6280\u672f\u6539\u9020\uff0cOEE\u63d0\u5347\u81f385%\uff0c\u5355\u4f4d\u4ea7\u54c1\u7684\u80fd\u8017\u4e0e\u4eba\u5de5\u6210\u672c\u964d\u4f4e\u4e8622%\u3002 \u65b9\u6cd5\u8bba\uff1a\u901a\u8fc7\u6307\u6807\u8bc6\u522b\u4f4e\u6548\u73af\u8282\uff0c\u96c6\u4e2d\u8d44\u6e90\u89e3\u51b3\u74f6\u9888\u95ee\u9898\uff0c\u907f\u514d\u201c\u5e73\u5747\u4e3b\u4e49\u201d\u5bfc\u81f4\u7684\u8d44\u6e90\u6d6a\u8d39\u3002 2. \u6d41\u7a0b\u4f18\u5316\u7684\u6301\u7eed\u8fed\u4ee3 \u4e1a\u52a1\u6d41\u7a0b\u4e2d\u7684\u5197\u4f59\u73af\u8282\u662f\u6210\u672c\u6500\u5347\u7684\u9690\u5f62\u63a8\u624b\u3002\u501f\u52a9\u6027\u80fd\u6307\u6807\uff0c\u4f01\u4e1a\u53ef\u4ee5\u91cf\u5316\u6bcf\u4e2a\u73af\u8282\u7684\u6548\u7387\uff0c\u5e76\u63a8\u52a8\u6301\u7eed\u6539\u8fdb\u3002 \u793a\u4f8b\uff1a\u67d0\u94f6\u884c\u53d1\u73b0\u5176\u8d37\u6b3e\u5ba1\u6279\u6d41\u7a0b\u5e73\u5747\u8017\u65f67\u5929\uff0c\u8fdc\u9ad8\u4e8e\u884c\u4e1a\u6807\u51c6\u76843\u5929\u3002\u901a\u8fc7\u62c6\u89e3\u6d41\u7a0b\u5e76\u5206\u6790\u5ba1\u6279\u8282\u70b9\u8017\u65f6\uff0c\u53d1\u73b0\u201c\u4eba\u5de5\u590d\u6838\u201d\u73af\u8282\u5360\u6bd4\u8d85\u8fc750%\u3002\u5f15\u5165AI\u8f85\u52a9\u5ba1\u6838\u540e\uff0c\u6574\u4f53\u5ba1\u6279\u5468\u671f\u7f29\u77ed\u81f32.5\u5929\uff0c\u4eba\u529b\u6210\u672c\u964d\u4f4e40%\u3002 \u5de5\u5177\u63a8\u8350\uff1a\u6d41\u7a0b\u56fe\uff08Process Mapping\uff09\u4e0e\u4ef7\u503c\u6d41\u5206\u6790\uff08Value Stream Analysis\uff09\u662f\u4f18\u5316\u6d41\u7a0b\u7684\u7ecf\u5178\u5de5\u5177\uff0c\u9700\u4e0e\u5b9e\u65f6\u6307\u6807\u76d1\u6d4b\u7ed3\u5408\u4f7f\u7528\u3002 3. \u98ce\u9669\u9884\u9632\u7684\u4e3b\u52a8\u5316\u7ba1\u7406 \u8bb8\u591a\u8fd0\u8425\u6210\u672c\u6e90\u4e8e\u4e8b\u540e\u8865\u6551\uff0c\u4f8b\u5982\u5ba2\u6237\u6295\u8bc9\u5904\u7406\u3001\u8bbe\u5907\u7a81\u53d1\u7ef4\u4fee\u7b49\u3002\u901a\u8fc7\u9884\u6d4b\u6027\u6307\u6807\uff0c\u4f01\u4e1a\u53ef\u4ee5\u63d0\u524d\u5e72\u9884\uff0c\u89c4\u907f\u6f5c\u5728\u635f\u5931\u3002 \u5b9e\u8df5\uff1a\u4e00\u5bb6\u8fde\u9501\u9910\u996e\u4f01\u4e1a\u901a\u8fc7\u76d1\u63a7\u98df\u6750\u635f\u8017\u7387\uff0c\u53d1\u73b0\u67d0\u95e8\u5e97\u7684\u635f\u8017\u7387\u5f02\u5e38\u9ad8\u4e8e\u5e73\u5747\u6c34\u5e73\u3002\u8c03\u67e5\u53d1\u73b0\u662f\u5e93\u5b58\u7ba1\u7406\u4e0d\u89c4\u8303\u5bfc\u81f4\u98df\u6750\u8fc7\u671f\u3002\u901a\u8fc7\u8c03\u6574\u91c7\u8d2d\u9891\u7387\u5e76\u5f15\u5165\u667a\u80fd\u5e93\u5b58\u7cfb\u7edf\uff0c\u8be5\u95e8\u5e97\u5e74\u5ea6\u635f\u8017\u6210\u672c\u51cf\u5c1118\u4e07\u5143\u3002 \u6d1e\u5bdf\uff1a\u5c06\u6ede\u540e\u6307\u6807\uff08\u5982\u635f\u8017\u91d1\u989d\uff09\u8f6c\u5316\u4e3a\u5148\u884c\u6307\u6807\uff08\u5982\u5e93\u5b58\u5468\u8f6c\u5929\u6570\uff09\uff0c\u662f\u98ce\u9669\u7ba1\u63a7\u7684\u5173\u952e\u3002 \u4e09\u3001\u5173\u952e\u4e1a\u52a1\u6307\u6807\u7684\u5e94\u7528\u573a\u666f\u4e0e\u964d\u672c\u903b\u8f91 \u573a\u666f1\uff1a\u5ba2\u6237\u670d\u52a1\u6210\u672c\u4f18\u5316 \u6838\u5fc3\u6307\u6807\uff1a\u5ba2\u6237\u6ee1\u610f\u5ea6\uff08CSAT\uff09\u3001\u9996\u6b21\u54cd\u5e94\u65f6\u95f4\uff08FRT\uff09\u3001\u5e73\u5747\u5904\u7406\u65f6\u957f\uff08AHT\uff09\u3002 \u964d\u672c\u903b\u8f91\uff1a\u63d0\u5347\u5ba2\u670d\u6548\u7387\u53ef\u76f4\u63a5\u51cf\u5c11\u4eba\u529b\u6295\u5165\u3002\u4f8b\u5982\uff0c\u67d0\u79d1\u6280\u516c\u53f8\u53d1\u73b0\u5176\u5728\u7ebf\u5ba2\u670d\u7684AHT\u4e3a15\u5206\u949f\uff0c\u4f46\u5ba2\u6237\u91cd\u590d\u54a8\u8be2\u7387\u9ad8\u8fbe35%\u3002\u901a\u8fc7\u5efa\u7acb\u81ea\u52a9\u77e5\u8bc6\u5e93\u5e76\u4f18\u5316\u8bdd\u672f\u6a21\u677f\uff0cAHT\u964d\u81f38\u5206\u949f\uff0c\u91cd\u590d\u54a8\u8be2\u7387\u4e0b\u964d\u81f312%\uff0c\u8282\u7701\u4e8620%\u7684\u5ba2\u670d\u56e2\u961f\u7f16\u5236\u3002 \u573a\u666f2\uff1a\u4f9b\u5e94\u94fe\u6210\u672c\u63a7\u5236 \u6838\u5fc3\u6307\u6807\uff1a\u5e93\u5b58\u5468\u8f6c\u7387\u3001\u8ba2\u5355\u6ee1\u8db3\u7387\u3001\u4f9b\u5e94\u5546\u4ea4\u8d27\u51c6\u65f6\u7387\u3002 \u964d\u672c\u903b\u8f91\uff1a\u67d0\u96f6\u552e\u4f01\u4e1a\u901a\u8fc7\u5e93\u5b58\u5468\u8f6c\u7387\u5206\u6790\uff0c\u53d1\u73b0\u6ede\u9500\u5546\u54c1\u5360\u6bd4\u8fbe25%\u3002\u901a\u8fc7\u52a8\u6001\u8c03\u6574\u91c7\u8d2d\u7b56\u7565\u5e76\u4e0e\u4f9b\u5e94\u5546\u5171\u4eab\u9500\u552e\u6570\u636e\uff0c\u6ede\u9500\u5e93\u5b58\u51cf\u5c1160%\uff0c\u4ed3\u50a8\u6210\u672c\u964d\u4f4e17%\u3002 \u573a\u666f3\uff1a\u4eba\u529b\u8d44\u6e90\u6548\u7387\u63d0\u5347 \u6838\u5fc3\u6307\u6807\uff1a\u5458\u5de5\u6d41\u5931\u7387\u3001\u57f9\u8bad\u6295\u5165\u4ea7\u51fa\u6bd4\u3001\u9879\u76ee\u4ea4\u4ed8\u5468\u671f\u3002 \u964d\u672c\u903b\u8f91\uff1a\u9ad8\u5458\u5de5\u6d41\u5931\u7387\u4f1a\u5bfc\u81f4\u62db\u8058\u4e0e\u57f9\u8bad\u6210\u672c\u6fc0\u589e\u3002\u67d0\u4e92\u8054\u7f51\u516c\u53f8\u901a\u8fc7\u5206\u6790\u79bb\u804c\u5458\u5de5\u7684\u5c97\u4f4d\u5de5\u4f5c\u8d1f\u8f7d\u6570\u636e\uff0c\u53d1\u73b0\u8fc7\u5ea6\u52a0\u73ed\u662f\u4e3b\u56e0\u3002\u8c03\u6574\u4efb\u52a1\u5206\u914d\u673a\u5236\u540e\uff0c\u5e74\u5ea6\u79bb\u804c\u7387\u4ece30%\u964d\u81f312%\uff0c\u8282\u7701\u62db\u8058\u6210\u672c\u8d85\u767e\u4e07\u5143\u3002 \u56db\u3001\u843d\u5730\u5b9e\u8df5\uff1a\u5982\u4f55\u6784\u5efa\u6307\u6807\u9a71\u52a8\u7684\u6210\u672c\u7ba1\u7406\u4f53\u7cfb\uff1f \u5b9a\u4e49\u5173\u952e\u6307\u6807\uff1a\u56f4\u7ed5\u4e1a\u52a1\u76ee\u6807\u7b5b\u90093-5\u4e2a\u6838\u5fc3\u6307\u6807\uff0c\u907f\u514d\u8fc7\u5ea6\u8ffd\u6c42\u201c\u5927\u800c\u5168\u201d\u3002 \u6570\u636e\u53ef\u89c6\u5316\u4e0e\u5b9e\u65f6\u76d1\u63a7\uff1a\u901a\u8fc7BI\u5de5\u5177\uff08\u5982Tableau\u3001Power BI\uff09\u5efa\u7acb\u52a8\u6001\u770b\u677f\uff0c\u786e\u4fdd\u7ba1\u7406\u5c42\u4e0e\u6267\u884c\u5c42\u4fe1\u606f\u540c\u6b65\u3002 \u5efa\u7acb\u53cd\u9988\u95ed\u73af\uff1a\u5b9a\u671f\u53ec\u5f00\u8de8\u90e8\u95e8\u6307\u6807\u590d\u76d8\u4f1a\u8bae\uff0c\u5c06\u6570\u636e\u7ed3\u8bba\u8f6c\u5316\u4e3a\u5177\u4f53\u884c\u52a8\u8ba1\u5212\u3002 \u6280\u672f\u8d4b\u80fd\uff1a\u5229\u7528RPA\uff08\u673a\u5668\u4eba\u6d41\u7a0b\u81ea\u52a8\u5316\uff09\u5904\u7406\u91cd\u590d\u6027\u4efb\u52a1\uff0c\u6216\u901a\u8fc7AI\u9884\u6d4b\u6a21\u578b\u4f18\u5316\u8d44\u6e90\u8c03\u5ea6\u3002 \u8bef\u533a\u8b66\u793a\uff1a \u76f2\u76ee\u8ffd\u6c42\u6307\u6807\u201c\u8fbe\u6807\u201d\uff0c\u5ffd\u89c6\u4e1a\u52a1\u5b9e\u9645\u9700\u6c42\uff08\u4f8b\u5982\u4e3a\u964d\u4f4eCAC\u800c\u727a\u7272\u5ba2\u6237\u8d28\u91cf\uff09\u3002 \u6570\u636e\u5b64\u7acb\u5206\u6790\uff0c\u672a\u8003\u8651\u6307\u6807\u95f4\u7684\u8054\u52a8\u6548\u5e94\uff08\u5982\u7f29\u77ed\u751f\u4ea7\u5468\u671f\u53ef\u80fd\u5bfc\u81f4\u826f\u54c1\u7387\u4e0b\u964d\uff09\u3002 \u4e94\u3001\u5de5\u5177\u4e0e\u6280\u672f\uff1a\u8ba9\u6307\u6807\u7ba1\u7406\u4e8b\u534a\u529f\u500d \u6210\u672c\u5206\u6790\u5de5\u5177\uff1aActivity-Based Costing\uff08ABC\u6210\u672c\u6cd5\uff09\u53ef\u7cbe\u51c6\u6838\u7b97\u5404\u73af\u8282\u7684\u5b9e\u9645\u6210\u672c\u3002 \u81ea\u52a8\u5316\u5e73\u53f0\uff1aZapier\u3001Microsoft Power Automate\u5e2e\u52a9\u51cf\u5c11\u4eba\u5de5\u6570\u636e\u5f55\u5165\u9519\u8bef\u3002 \u9884\u6d4b\u5206\u6790\uff1aPython\u4e0eTensorFlow\u6784\u5efa\u7684\u673a\u5668\u5b66\u4e60\u6a21\u578b\uff0c\u53ef\u9884\u6d4b\u8bbe\u5907\u6545\u969c\u5468\u671f\u6216\u5ba2\u6237\u6d41\u5931\u98ce\u9669\u3002 [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":33648,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[14],"tags":[],"class_list":["post-33647","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-product-news"],"_links":{"self":[{"href":"https:\/\/www.yunshan.net\/blog\/wp-json\/wp\/v2\/posts\/33647","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.yunshan.net\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.yunshan.net\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.yunshan.net\/blog\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.yunshan.net\/blog\/wp-json\/wp\/v2\/comments?post=33647"}],"version-history":[{"count":1,"href":"https:\/\/www.yunshan.net\/blog\/wp-json\/wp\/v2\/posts\/33647\/revisions"}],"predecessor-version":[{"id":33649,"href":"https:\/\/www.yunshan.net\/blog\/wp-json\/wp\/v2\/posts\/33647\/revisions\/33649"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.yunshan.net\/blog\/wp-json\/wp\/v2\/media\/33648"}],"wp:attachment":[{"href":"https:\/\/www.yunshan.net\/blog\/wp-json\/wp\/v2\/media?parent=33647"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.yunshan.net\/blog\/wp-json\/wp\/v2\/categories?post=33647"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.yunshan.net\/blog\/wp-json\/wp\/v2\/tags?post=33647"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}