{"id":34072,"date":"2025-03-10T16:36:23","date_gmt":"2025-03-10T08:36:23","guid":{"rendered":"https:\/\/www.yunshan.net\/blog\/?p=34072"},"modified":"2025-03-10T16:36:23","modified_gmt":"2025-03-10T08:36:23","slug":"%e4%bd%bf%e7%94%a8%e6%a0%b9%e5%9b%a0%e5%88%86%e6%9e%90%e6%b3%95%e8%bf%9b%e8%a1%8c%e4%b8%9a%e5%8a%a1%e6%b5%81%e7%a8%8b%e4%bc%98%e5%8c%96%e7%9a%84%e6%ad%a5%e9%aa%a4%e6%9c%89%e5%93%aa%e4%ba%9b%ef%bc%9f","status":"publish","type":"post","link":"https:\/\/www.yunshan.net\/blog\/archives\/34072.html","title":{"rendered":"\u4f7f\u7528\u6839\u56e0\u5206\u6790\u6cd5\u8fdb\u884c\u4e1a\u52a1\u6d41\u7a0b\u4f18\u5316\u7684\u6b65\u9aa4\u6709\u54ea\u4e9b\uff1f"},"content":{"rendered":"

\n

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\n

\u524d\u8a00<\/strong>
\n\u5728\u6570\u5b57\u5316\u8f6c\u578b\u52a0\u901f\u7684\u4eca\u5929\uff0c\u4e1a\u52a1\u6d41\u7a0b\u7684\u6548\u7387\u76f4\u63a5\u5f71\u54cd\u4f01\u4e1a\u7684\u7ade\u4e89\u529b\u3002\u7136\u800c\uff0c\u9762\u5bf9\u6d41\u7a0b\u4e2d\u7684\u74f6\u9888\u3001\u9519\u8bef\u6216\u5ef6\u8fdf\uff0c\u8bb8\u591a\u4f01\u4e1a\u4ecd\u505c\u7559\u5728\u201c\u5934\u75db\u533b\u5934\u201d\u7684\u4fee\u8865\u9636\u6bb5\uff0c\u672a\u80fd\u89e6\u53ca\u95ee\u9898\u7684\u6838\u5fc3\u3002\u6839\u56e0\u5206\u6790<\/a>\u6cd5\uff08Root Cause Analysis, RCA\uff09<\/strong>\u4f5c\u4e3a\u4e00\u79cd\u7cfb\u7edf\u5316\u7684\u95ee\u9898\u89e3\u51b3\u65b9\u6cd5\uff0c\u6b63\u9010\u6e10\u6210\u4e3a\u4f01\u4e1a\u4f18\u5316\u4e1a\u52a1\u6d41\u7a0b\u7684\u201c\u624b\u672f\u5200\u201d\u2014\u2014\u5b83\u4e0d\u4ec5\u80fd\u7cbe\u51c6\u5b9a\u4f4d\u95ee\u9898\u7684\u6839\u6e90\uff0c\u8fd8\u80fd\u901a\u8fc7\u7ed3\u6784\u5316\u6b65\u9aa4\u63a8\u52a8\u6d41\u7a0b\u7684\u6301\u7eed\u6539\u8fdb\u3002\u672c\u6587\u5c06\u4ece\u5b9e\u6218\u89d2\u5ea6\u62c6\u89e3\u6839\u56e0\u5206\u6790<\/a>\u6cd5\u5728\u4e1a\u52a1\u6d41\u7a0b\u4f18\u5316\u4e2d\u7684\u5173\u952e\u6b65\u9aa4<\/strong>\uff0c\u4e3a\u7ba1\u7406\u8005\u63d0\u4f9b\u53ef\u843d\u5730\u7684\u7b56\u7565\u6846\u67b6\u3002<\/p>\n

\n

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    \n
  1. \u6570\u636e\u9a71\u52a8\u7684\u73b0\u8c61\u63cf\u8ff0<\/strong>\uff1a\u901a\u8fc7\u6536\u96c6\u6d41\u7a0b\u4e2d\u7684\u5173\u952e\u6307\u6807\uff08\u5982\u5468\u671f\u65f6\u95f4\u3001\u9519\u8bef\u7387\u3001\u6210\u672c\u6ce2\u52a8\uff09\uff0c\u5c06\u6a21\u7cca\u7684\u201c\u611f\u89c9\u201d\u8f6c\u5316\u4e3a\u53ef\u91cf\u5316\u7684\u6570\u636e\u3002\u4f8b\u5982\uff0c\u67d0\u7535\u5546\u4f01\u4e1a\u53d1\u73b0\u201c\u8ba2\u5355\u5904\u7406\u65f6\u95f4\u6bd4\u884c\u4e1a\u57fa\u51c6\u9ad830%\u201d\uff0c\u8fd9\u4e00\u6570\u636e\u6bd4\u201c\u901f\u5ea6\u6162\u201d\u66f4\u5177\u6307\u5bfc\u610f\u4e49\u3002\n<\/li>\n
  2. \u95ee\u9898\u8303\u56f4\u7684\u754c\u5b9a<\/strong>\uff1a\u4f7f\u75285W1H\u6cd5<\/strong>\uff08What\/When\/Where\/Who\/Why\/How\uff09\u660e\u786e\u95ee\u9898\u8fb9\u754c\u3002\u4f8b\u5982\uff1a\u201c\u8fc7\u53bb3\u4e2a\u6708\uff0c\u534e\u4e1c\u4ed3\u50a8\u4e2d\u5fc3\u7684\u51fa\u5e93\u9519\u8bef\u7387\u73af\u6bd4\u4e0a\u534715%\uff0c\u4e3b\u8981\u53d1\u751f\u5728\u665a\u73ed\u4eba\u5de5\u62e3\u8d27\u73af\u8282\u201d\u3002
    \n\u8fd9\u4e00\u9636\u6bb5\u7684\u6838\u5fc3\u76ee\u6807\u662f\u5efa\u7acb\u5171\u8bc6\uff0c\u907f\u514d\u56e2\u961f\u9677\u5165\u201c\u89e3\u51b3\u9519\u8bef\u95ee\u9898\u201d\u7684\u8bef\u533a\u3002<\/em>\n<\/li>\n<\/ol>\n
    \n

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      \n
    1. \u9c7c\u9aa8\u56fe\uff08\u56e0\u679c\u56fe\uff09<\/strong>\uff1a\u5c06\u95ee\u9898\u7f6e\u4e8e\u201c\u9c7c\u5934\u201d\uff0c\u4ece\u4eba\u3001\u673a\u3001\u6599\u3001\u6cd5\u3001\u73af\u3001\u6d4b\u516d\u4e2a\u7ef4\u5ea6\u5c55\u5f00\u53ef\u80fd\u539f\u56e0\u3002\u4f8b\u5982\uff0c\u5236\u9020\u4f01\u4e1a\u5206\u6790\u201c\u8bbe\u5907\u505c\u673a\u9891\u7e41\u201d\u65f6\uff0c\u53ef\u80fd\u53d1\u73b0\u64cd\u4f5c\u57f9\u8bad\u4e0d\u8db3\uff08\u4eba\uff09\u3001\u5907\u4ef6\u91c7\u8d2d\u5468\u671f\u957f\uff08\u6599\uff09\u3001\u7ef4\u62a4\u6d41\u7a0b\u7f3a\u5931\uff08\u6cd5\uff09\u7b49\u591a\u91cd\u56e0\u7d20\u4ea4\u7ec7\u3002\n<\/li>\n
    2. 5 Why\u5206\u6790\u6cd5<\/strong>\uff1a\u901a\u8fc7\u8fde\u7eed\u8ffd\u95ee\u201c\u4e3a\u4ec0\u4e48\u201d\u7a7f\u900f\u8868\u8c61\u3002\u4f8b\u5982\uff1a\n<\/li>\n<\/ol>\n
        \n
      • \u95ee\u9898\uff1a\u5ba2\u6237\u9000\u8d27\u7387\u4e0a\u534710%\u3002\n<\/li>\n
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      • \u4e3a\u4ec0\u4e48\uff1f\u2192\u7248\u672c\u66f4\u65b0\u65f6\u672a\u540c\u6b65\u66f4\u65b0\u6d4b\u8bd5\u7528\u4f8b\u5e93\u2026\u2026
        \n\u6b64\u9636\u6bb5\u9700\u8b66\u60d5\u201c\u8fc7\u65e9\u7ec8\u6b62\u8ffd\u95ee\u201d\u2014\u2014\u5f53\u539f\u56e0\u6307\u5411\u4e0d\u53ef\u63a7\u56e0\u7d20\uff08\u5982\u201c\u5e02\u573a\u73af\u5883\u53d8\u5316\u201d\uff09\u65f6\uff0c\u5f80\u5f80\u610f\u5473\u7740\u9700\u8981\u66f4\u6df1\u5165\u7684\u6316\u6398\u3002<\/em>\n<\/li>\n<\/ul>\n
        \n

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          \n
        1. \u5f71\u54cd\u5ea6-\u53ef\u63a7\u6027\u77e9\u9635<\/strong>\uff1a\u5c06\u8bc6\u522b\u51fa\u7684\u6839\u56e0\u6309\u201c\u5bf9\u95ee\u9898\u7684\u5f71\u54cd\u7a0b\u5ea6\u201d\u548c\u201c\u4f01\u4e1a\u53ef\u63a7\u6027\u201d\u4e24\u4e2a\u7ef4\u5ea6\u6392\u5e8f\u3002\u4f8b\u5982\uff0c\u67d0\u7269\u6d41\u516c\u53f8\u53d1\u73b0\u201c\u5206\u62e3\u7cfb\u7edf\u7b97\u6cd5\u7f3a\u9677\u201d\uff08\u9ad8\u5f71\u54cd\u3001\u9ad8\u53ef\u63a7\uff09\u5e94\u4f18\u5148\u4e8e\u201c\u4ea4\u901a\u7ba1\u5236\u653f\u7b56\u53d8\u5316\u201d\uff08\u9ad8\u5f71\u54cd\u3001\u4f4e\u53ef\u63a7\uff09\u3002\n<\/li>\n
        2. \u6210\u672c\u6548\u76ca\u5206\u6790<\/strong>\uff1a\u4f30\u7b97\u89e3\u51b3\u6bcf\u4e2a\u6839\u56e0\u6240\u9700\u7684\u8d44\u6e90\uff08\u65f6\u95f4\u3001\u8d44\u91d1\u3001\u4eba\u529b\uff09\u4e0e\u9884\u671f\u6536\u76ca\u3002\u67d0\u94f6\u884c\u5728\u4f18\u5316\u8d37\u6b3e\u5ba1\u6279\u6d41\u7a0b\u65f6\uff0c\u53d1\u73b0\u201c\u4f18\u5316OCR\u8bc6\u522b\u51c6\u786e\u7387\u201d\u7684\u6295\u5165\u4ea7\u51fa\u6bd4\u663e\u8457\u9ad8\u4e8e\u201c\u589e\u52a0\u4eba\u5de5\u590d\u6838\u5c97\u4f4d\u201d\u3002
          \n\u8fd9\u4e00\u6b65\u9aa4\u7684\u672c\u8d28\u662f\u8d44\u6e90\u6700\u4f18\u914d\u7f6e<\/strong>\uff0c\u907f\u514d\u9677\u5165\u201c\u5b8c\u7f8e\u4e3b\u4e49\u9677\u9631\u201d\u3002<\/em>\n<\/li>\n<\/ol>\n
          \n

          \u56db\u3001\u65b9\u6848\u8bbe\u8ba1\u4e0e\u5b9e\u65bd\uff1a\u4ece\u7406\u8bba\u5230\u843d\u5730\u7684\u8de8\u8d8a<\/strong><\/h3>\n

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            \n
          1. \u8de8\u804c\u80fd\u534f\u540c<\/strong>\uff1a\u6d41\u7a0b\u95ee\u9898\u5e38\u6d89\u53ca\u591a\u90e8\u95e8\u3002\u4f8b\u5982\uff0c\u89e3\u51b3\u201c\u8de8\u90e8\u95e8\u534f\u4f5c\u6548\u7387\u4f4e\u201d\u9700\u540c\u6b65\u8c03\u6574IT\u7cfb\u7edf\u6743\u9650\u3001\u7ee9\u6548\u8003\u6838\u6307\u6807\u3001\u6c9f\u901a\u673a\u5236\u3002\u67d0\u533b\u7597\u96c6\u56e2\u901a\u8fc7\u8bbe\u7acb\u201c\u6d41\u7a0bOwner\u201d\u89d2\u8272\uff0c\u6210\u529f\u6253\u7834\u90e8\u95e8\u5899\u3002\n<\/li>\n
          2. \u6e10\u8fdb\u5f0f\u8fed\u4ee3<\/strong>\uff1a\u91c7\u7528PDCA\u5faa\u73af<\/strong>\uff08\u8ba1\u5212-\u6267\u884c-\u68c0\u67e5-\u884c\u52a8\uff09\u5206\u9636\u6bb5\u9a8c\u8bc1\u65b9\u6848\u3002\u4f8b\u5982\uff0c\u67d0\u96f6\u552e\u4f01\u4e1a\u5148\u57283\u5bb6\u95e8\u5e97\u8bd5\u70b9\u201c\u667a\u80fd\u5e93\u5b58\u9884\u6d4b\u7cfb\u7edf\u201d\uff0c\u6839\u636e\u6570\u636e\u53cd\u9988\u4f18\u5316\u7b97\u6cd5\u540e\u518d\u5168\u9762\u63a8\u5e7f\u3002\n<\/li>\n
          3. \u53d8\u9769\u7ba1\u7406<\/strong>\uff1a\u6839\u636eADKAR\u6a21\u578b<\/strong>\uff08\u8ba4\u77e5-\u6e34\u671b-\u77e5\u8bc6-\u80fd\u529b-\u5de9\u56fa\uff09\u8bbe\u8ba1\u914d\u5957\u63aa\u65bd\u3002\u5f53\u67d0\u5236\u9020\u5382\u5f15\u5165\u81ea\u52a8\u5316\u8d28\u68c0\u8bbe\u5907\u65f6\uff0c\u901a\u8fc7\u201c\u6280\u80fd\u57f9\u8bad+\u7ee9\u6548\u5956\u91d1\u503e\u659c\u201d\u7ec4\u5408\u7b56\u7565\uff0c\u663e\u8457\u964d\u4f4e\u4e86\u5458\u5de5\u62b5\u89e6\u60c5\u7eea\u3002\n<\/li>\n<\/ol>\n
            \n

            \u4e94\u3001\u6548\u679c\u9a8c\u8bc1\u4e0e\u6301\u7eed\u76d1\u63a7\uff1a\u95ed\u73af\u7684\u5173\u952e<\/strong><\/h3>\n

            \u4f18\u5316\u65b9\u6848\u7684\u6210\u8d25\u9700\u8981\u6570\u636e\u9a8c\u8bc1\uff0c\u5e76\u5efa\u7acb\u957f\u6548\u673a\u5236\u9632\u6b62\u95ee\u9898\u590d\u53d1\uff1a<\/p>\n

              \n
            1. \u5bf9\u6bd4\u57fa\u51c6\u4e0e\u76ee\u6807<\/strong>\uff1a\u91cd\u65b0\u6d4b\u91cf\u6838\u5fc3\u6307\u6807\u3002\u4f8b\u5982\uff0c\u67d0\u5ba2\u670d\u4e2d\u5fc3\u5728\u7b80\u5316\u5de5\u5355\u6d41\u8f6c\u6b65\u9aa4\u540e\uff0c\u9996\u6b21\u54cd\u5e94\u65f6\u95f4\u4ece2\u5c0f\u65f6\u7f29\u77ed\u81f315\u5206\u949f\uff0c\u8fbe\u5230\u884c\u4e1aTop 10%\u6c34\u5e73\u3002\n<\/li>\n
            2. \u5efa\u7acb\u9884\u8b66\u673a\u5236<\/strong>\uff1a\u901a\u8fc7\u4eea\u8868\u76d8\u76d1\u63a7\u5173\u952e\u6d41\u7a0b\u8282\u70b9\u3002\u67d0\u822a\u7a7a\u516c\u53f8\u5c06\u201c\u822a\u73ed\u51c6\u5907\u8d85\u65f6\u7387\u201d\u7eb3\u5165\u5b9e\u65f6\u9884\u8b66\u7cfb\u7edf\uff0c\u89e6\u53d1\u9608\u503c\u65f6\u81ea\u52a8\u5206\u914d\u652f\u63f4\u56e2\u961f\u3002\n<\/li>\n
            3. \u77e5\u8bc6\u6c89\u6dc0<\/strong>\uff1a\u5c06\u6839\u56e0\u5206\u6790\u8fc7\u7a0b\u8f6c\u5316\u4e3a\u6807\u51c6\u5316\u6587\u6863\uff0c\u7eb3\u5165\u4f01\u4e1a\u77e5\u8bc6\u5e93\u3002\u5168\u7403\u77e5\u540d\u5316\u5de5\u4f01\u4e1aDow Chemical\u7684RCA\u6848\u4f8b\u5e93<\/strong>\u6bcf\u5e74\u4e3a\u5168\u7403\u5de5\u5382\u8282\u7701\u8d85\u5343\u4e07\u7f8e\u5143\u8fd0\u7ef4\u6210\u672c\u3002\n<\/li>\n<\/ol>\n
              \n

              \u516d\u3001\u6587\u5316\u8d4b\u80fd\uff1a\u8ba9\u6839\u56e0\u601d\u7ef4\u6210\u4e3a\u7ec4\u7ec7\u57fa\u56e0<\/strong><\/h3>\n

              \u771f\u6b63\u7684\u6d41\u7a0b\u4f18\u5316\u4e0d\u662f\u4e00\u6b21\u6027\u9879\u76ee\uff0c\u800c\u662f\u6301\u7eed\u6539\u8fdb\u7684\u6587\u5316\u3002\u8fd9\u9700\u8981\uff1a<\/p>\n

                \n
              • \u9886\u5bfc\u5c42\u793a\u8303<\/strong>\uff1aCEO\u5728\u4f1a\u8bae\u4e2d\u575a\u6301\u8ffd\u95ee\u201c\u7b2c\u4e94\u4e2a\u4e3a\u4ec0\u4e48\u201d\uff0c\u6bd4\u4efb\u4f55\u57f9\u8bad\u90fd\u66f4\u80fd\u4f20\u9012\u4ef7\u503c\u89c2\u3002\n<\/li>\n
              • \u6fc0\u52b1\u673a\u5236<\/strong>\uff1a\u67d0\u4e92\u8054\u7f51\u516c\u53f8\u5c06\u201c\u6839\u56e0\u5206\u6790\u8d21\u732e\u5ea6\u201d\u7eb3\u5165\u664b\u5347\u8bc4\u4f30\u4f53\u7cfb\uff0c\u9f13\u52b1\u5458\u5de5\u4e3b\u52a8\u6316\u6398\u95ee\u9898\u3002\n<\/li>\n
              • \u5de5\u5177\u5e73\u6c11\u5316<\/strong>\uff1a\u901a\u8fc7\u4f4e\u4ee3\u7801\u5e73\u53f0\u8ba9\u4e00\u7ebf\u5458\u5de5\u81ea\u4e3b\u521b\u5efa\u6d41\u7a0b\u5206\u6790\u770b\u677f\uff0c\u964d\u4f4e\u6280\u672f\u95e8\u69db\u3002\n<\/li>\n<\/ul>\n

                \u6b63\u5982\u8d28\u91cf\u7ba1\u7406\u5927\u5e08\u6234\u660e\u6240\u8a00\uff1a\u201c\u5982\u679c\u4f60\u8fde\u81ea\u5df1\u5728\u505a\u4ec0\u4e48\u90fd\u4e0d\u6e05\u695a\uff0c\u53c8\u5982\u4f55\u4f18\u5316\u5b83\uff1f\u201d\u6839\u56e0\u5206\u6790\u6cd5\u63d0\u4f9b\u7684\u4e0d\u4ec5\u662f\u5de5\u5177\uff0c\u66f4\u662f\u4e00\u79cd\u5228\u6839\u95ee\u5e95\u3001\u8ffd\u6c42\u672c\u8d28\u7684\u601d\u7ef4\u8303\u5f0f\u3002<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

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