{"id":35135,"date":"2025-03-11T15:27:16","date_gmt":"2025-03-11T07:27:16","guid":{"rendered":"https:\/\/www.yunshan.net\/blog\/?p=35135"},"modified":"2025-03-11T15:27:16","modified_gmt":"2025-03-11T07:27:16","slug":"%e6%a0%b9%e5%9b%a0%e5%88%86%e6%9e%90%e5%9c%a8%e8%b4%a8%e9%87%8f%e7%ae%a1%e7%90%86%e4%b8%ad%e7%9a%84%e5%ba%94%e7%94%a8%e6%9c%89%e5%93%aa%e4%ba%9b%ef%bc%9f","status":"publish","type":"post","link":"https:\/\/www.yunshan.net\/blog\/archives\/35135.html","title":{"rendered":"\u6839\u56e0\u5206\u6790\u5728\u8d28\u91cf\u7ba1\u7406\u4e2d\u7684\u5e94\u7528\u6709\u54ea\u4e9b\uff1f"},"content":{"rendered":"

\n

\"\u6839\u56e0\u5206\u6790\u5728\u8d28\u91cf\u7ba1\u7406\u4e2d\u7684\u5e94\u7528\u6709\u54ea\u4e9b\uff1f\"<\/p>\n<\/p>\n

\n

\u5728\u5f53\u4eca\u9ad8\u5ea6\u7ade\u4e89\u7684\u5e02\u573a\u73af\u5883\u4e2d\uff0c\u4f01\u4e1a\u82e5\u60f3\u4fdd\u6301\u6838\u5fc3\u7ade\u4e89\u529b\uff0c\u8d28\u91cf\u7ba1\u7406<\/strong>\u59cb\u7ec8\u662f\u4e0d\u53ef\u5ffd\u89c6\u7684\u5173\u952e\u73af\u8282\u3002\u7136\u800c\uff0c\u8d28\u91cf\u95ee\u9898\u5f80\u5f80\u5982\u540c\u51b0\u5c71\u4e00\u89d2\uff0c\u8868\u9762\u73b0\u8c61\u80cc\u540e\u9690\u85cf\u7740\u590d\u6742\u7684\u6210\u56e0\u3002\u636e\u884c\u4e1a\u7edf\u8ba1\uff0c\u8d85\u8fc770%\u7684\u8d28\u91cf\u7f3a\u9677\u6e90\u4e8e\u6d41\u7a0b\u8bbe\u8ba1\u6216\u4eba\u4e3a\u758f\u6f0f<\/strong>\uff0c\u800c\u975e\u5076\u53d1\u56e0\u7d20\u3002\u5982\u4f55\u7a7f\u900f\u8868\u8c61\u3001\u6316\u6398\u95ee\u9898\u7684\u672c\u8d28\uff1f\u8fd9\u6b63\u662f\u6839\u56e0\u5206\u6790<\/a>\uff08Root Cause Analysis, RCA\uff09<\/strong>\u7684\u4ef7\u503c\u6240\u5728\u3002\u672c\u6587\u5c06\u901a\u8fc7\u5b9e\u9645\u6848\u4f8b\u4e0e\u65b9\u6cd5\u89e3\u6790\uff0c\u63a2\u8ba8\u6839\u56e0\u5206\u6790<\/a>\u5982\u4f55\u5728\u8d28\u91cf\u7ba1\u7406\u4e2d\u53d1\u6325\u201c\u63a2\u7167\u706f\u201d\u4f5c\u7528\uff0c\u5e2e\u52a9\u4f01\u4e1a\u5b9e\u73b0\u4ece\u88ab\u52a8\u5e94\u5bf9\u5230\u4e3b\u52a8\u9884\u9632\u7684\u8de8\u8d8a\u3002<\/p>\n

\n

\u4e00\u3001\u6839\u56e0\u5206\u6790\uff1a\u8d28\u91cf\u7ba1\u7406\u7684\u201c\u7834\u5c40\u5229\u5668\u201d<\/h3>\n

\u6839\u56e0\u5206\u6790<\/strong>\u662f\u4e00\u79cd\u7cfb\u7edf\u5316\u7684\u95ee\u9898\u89e3\u51b3\u65b9\u6cd5\uff0c\u65e8\u5728\u901a\u8fc7\u8ffd\u6eaf\u95ee\u9898\u7684\u6e90\u5934\uff0c\u800c\u975e\u4ec5\u4ec5\u5904\u7406\u8868\u9762\u75c7\u72b6\uff0c\u4ece\u800c\u907f\u514d\u95ee\u9898\u91cd\u590d\u53d1\u751f\u3002\u5728\u8d28\u91cf\u7ba1\u7406\u4e2d\uff0c\u8fd9\u4e00\u5de5\u5177\u5c24\u5176\u91cd\u8981\u3002\u4f8b\u5982\uff0c\u67d0\u6c7d\u8f66\u5236\u9020\u5546\u53d1\u73b0\u67d0\u6279\u6b21\u5239\u8f66\u7247\u5b58\u5728\u78e8\u635f\u5f02\u5e38\uff0c\u82e5\u4ec5\u66f4\u6362\u95ee\u9898\u96f6\u4ef6\uff0c\u6210\u672c\u9ad8\u6602\u4e14\u65e0\u6cd5\u6839\u6cbb\u95ee\u9898\uff1b\u800c\u901a\u8fc7RCA\u53d1\u73b0\uff0c\u6839\u672c\u539f\u56e0\u662f\u4f9b\u5e94\u5546\u7684\u91d1\u5c5e\u70ed\u5904\u7406\u5de5\u827a\u4e0d\u8fbe\u6807\uff0c\u6700\u7ec8\u901a\u8fc7\u6539\u8fdb\u5de5\u827a\u6807\u51c6\u5f7b\u5e95\u89e3\u51b3\u4e86\u7f3a\u9677\u3002<\/p>\n

\u56fd\u9645\u6807\u51c6\u5316\u7ec4\u7ec7\uff08ISO\uff09\u5728ISO 9001\u6807\u51c6\u4e2d\u660e\u786e\u5f3a\u8c03\u201c\u57fa\u4e8e\u98ce\u9669\u7684\u601d\u7ef4\u201d\uff0c\u800c\u6839\u56e0\u5206\u6790\u6b63\u662f\u8fd9\u4e00\u601d\u7ef4\u843d\u5730\u7684\u6838\u5fc3\u6280\u672f\u4e4b\u4e00\u3002<\/em><\/p>\n

\n

\u4e8c\u3001\u8d28\u91cf\u7ba1\u7406\u4e2d\u6839\u56e0\u5206\u6790\u7684\u56db\u5927\u5e94\u7528\u573a\u666f<\/h3>\n

1. \u751f\u4ea7\u7ebf\u7f3a\u9677\u6eaf\u6e90<\/strong><\/h4>\n

\u5728\u5236\u9020\u4e1a\u4e2d\uff0c\u4ea7\u54c1\u4e0d\u826f\u7387\u5c45\u9ad8\u4e0d\u4e0b\u662f\u5e38\u89c1\u6311\u6218\u3002\u901a\u8fc75Why\u5206\u6790\u6cd5<\/strong>\uff0c\u4f01\u4e1a\u53ef\u9010\u5c42\u8ffd\u95ee\u201c\u4e3a\u4ec0\u4e48\u201d\uff0c\u76f4\u81f3\u53d1\u73b0\u6839\u672c\u539f\u56e0\u3002\u4f8b\u5982\uff0c\u67d0\u7535\u5b50\u5382\u53d1\u73b0\u7535\u8def\u677f\u710a\u63a5\u4e0d\u826f\u7387\u9aa4\u589e\uff0c\u7ecf\u5206\u6790\u53d1\u73b0\uff1a\u8bbe\u5907\u6e29\u5ea6\u5f02\u5e38\uff08\u76f4\u63a5\u539f\u56e0\uff09\u2192\u6e29\u63a7\u7cfb\u7edf\u6545\u969c\uff08\u4e8c\u7ea7\u539f\u56e0\uff09\u2192\u672a\u6309\u5468\u671f\u6821\u51c6\u8bbe\u5907\uff08\u6839\u672c\u539f\u56e0\uff09\u3002\u901a\u8fc7\u5efa\u7acb\u5b9a\u671f\u6821\u51c6\u5236\u5ea6\uff0c\u4e0d\u826f\u7387\u4e0b\u964d60%\u3002<\/p>\n

2. \u670d\u52a1\u6d41\u7a0b\u4f18\u5316<\/strong><\/h4>\n

\u5728\u670d\u52a1\u4e1a\uff0c\u5ba2\u6237\u6295\u8bc9\u5f80\u5f80\u6307\u5411\u6d41\u7a0b\u6f0f\u6d1e\u3002\u67d0\u7269\u6d41\u516c\u53f8\u56e0\u5305\u88f9\u5ef6\u8bef\u9891\u906d\u6295\u8bc9\uff0c\u7ecf\u9c7c\u9aa8\u56fe\uff08\u56e0\u679c\u56fe\uff09<\/strong>\u5206\u6790\u53d1\u73b0\uff1a\u5206\u62e3\u4e2d\u5fc3\u4eba\u5458\u6392\u73ed\u4e0d\u5408\u7406\u5bfc\u81f4\u9ad8\u5cf0\u65f6\u6bb5\u6548\u7387\u4f4e\u4e0b\u3002\u8c03\u6574\u6392\u73ed\u673a\u5236\u540e\uff0c\u5ef6\u8bef\u7387\u4ece15%\u964d\u81f33%\u3002<\/p>\n

3. \u5b89\u5168\u4e8b\u6545\u9884\u9632<\/strong><\/h4>\n

\u5b89\u5168\u4e8b\u4ef6\u80cc\u540e\u901a\u5e38\u5b58\u5728\u7cfb\u7edf\u6027\u7ba1\u7406\u7f3a\u9677\u3002\u67d0\u5316\u5de5\u5382\u7206\u70b8\u4e8b\u6545\u8c03\u67e5\u4e2d\uff0cRCA\u63ed\u793a\u51fa\uff1a\u64cd\u4f5c\u5458\u57f9\u8bad\u4e0d\u8db3\u3001\u5e94\u6025\u9884\u6848\u7f3a\u5931\u3001\u4f20\u611f\u5668\u6545\u969c\u672a\u53ca\u65f6\u4fee\u590d\u7b49\u591a\u5c42\u56e0\u7d20\u53e0\u52a0\u5bfc\u81f4\u60b2\u5267\u3002\u901a\u8fc7\u8865\u8db3\u7ba1\u7406\u77ed\u677f\uff0c\u4f01\u4e1a\u663e\u8457\u964d\u4f4e\u4e86\u4e8b\u6545\u98ce\u9669\u3002<\/p>\n

4. \u8de8\u90e8\u95e8\u534f\u4f5c\u969c\u788d<\/strong><\/h4>\n

\u8d28\u91cf\u95ee\u9898\u7684\u8d23\u4efb\u5e38\u6d89\u53ca\u591a\u4e2a\u90e8\u95e8\u3002\u67d0\u98df\u54c1\u4f01\u4e1a\u53d1\u73b0\u4ea7\u54c1\u6807\u7b7e\u9519\u8bef\u9891\u53d1\uff0cRCA\u663e\u793a\uff1a\u5e02\u573a\u90e8\u4e0e\u751f\u4ea7\u90e8\u4fe1\u606f\u4f20\u9012\u8131\u8282\u3002\u5f15\u5165\u6570\u5b57\u5316\u534f\u540c\u5e73\u53f0<\/strong>\u540e\uff0c\u4fe1\u606f\u540c\u6b65\u6548\u7387\u63d0\u5347\uff0c\u9519\u8bef\u7387\u5f52\u96f6\u3002<\/p>\n

\n

\u4e09\u3001\u5b9e\u65bd\u6839\u56e0\u5206\u6790\u7684\u5173\u952e\u6b65\u9aa4\u4e0e\u5de5\u5177<\/h3>\n
    \n
  1. \n

    \u7cbe\u51c6\u5b9a\u4e49\u95ee\u9898<\/strong>
    \n\u660e\u786e\u95ee\u9898\u7684\u8303\u56f4\u3001\u5f71\u54cd\u7a0b\u5ea6\u53ca\u53d1\u751f\u9891\u7387\uff0c\u907f\u514d\u5206\u6790\u504f\u79bb\u6838\u5fc3\u3002\u4f8b\u5982\uff0c\u201c\u67d0\u578b\u53f7\u624b\u673a\u7535\u6c60\u7eed\u822a\u4e0d\u8fbe\u6807\u201d\u6bd4\u201c\u4ea7\u54c1\u8d28\u91cf\u95ee\u9898\u201d\u66f4\u5177\u53ef\u64cd\u4f5c\u6027\u3002<\/p>\n<\/li>\n

  2. \n

    \u6570\u636e\u9a71\u52a8\u5206\u6790<\/strong>
    \n\u501f\u52a9\u5e15\u7d2f\u6258\u56fe\uff08Pareto Chart\uff09<\/strong>\u8bc6\u522b\u4e3b\u8981\u77db\u76fe\u3002\u67d0\u670d\u88c5\u5382\u53d1\u73b080%\u7684\u9000\u8d27\u6e90\u4e8e\u5c3a\u5bf8\u504f\u5dee\uff0c\u805a\u7126\u6539\u8fdb\u7248\u578b\u8bbe\u8ba1\u540e\uff0c\u9000\u8d27\u7387\u4e0b\u964d40%\u3002<\/p>\n<\/li>\n

  3. \n

    \u591a\u7ef4\u5ea6\u9a8c\u8bc1\u5047\u8bbe<\/strong>
    \n\u901a\u8fc7\u5bf9\u6bd4\u5b9e\u9a8c<\/strong>\u6216\u5386\u53f2\u6570\u636e\u56de\u6eaf<\/strong>\u9a8c\u8bc1\u6839\u56e0\u3002\u4f8b\u5982\uff0c\u67d0\u8f6f\u4ef6\u516c\u53f8\u6000\u7591\u7cfb\u7edf\u5d29\u6e83\u4e0e\u670d\u52a1\u5668\u8d1f\u8f7d\u76f8\u5173\uff0c\u901a\u8fc7\u538b\u529b\u6d4b\u8bd5\u786e\u8ba4\u540e\uff0c\u6269\u5bb9\u670d\u52a1\u5668\u96c6\u7fa4\u89e3\u51b3\u4e86\u95ee\u9898\u3002<\/p>\n<\/li>\n

  4. \n

    \u5236\u5b9a\u957f\u6548\u5bf9\u7b56<\/strong>
    \n\u6839\u56e0\u5206\u6790\u7684\u76ee\u6807\u662f\u9884\u9632\u95ee\u9898\u590d\u53d1<\/strong>\u3002\u67d0\u533b\u7597\u673a\u6784\u901a\u8fc7\u6807\u51c6\u5316\u624b\u672f\u5668\u68b0\u6e05\u70b9\u6d41\u7a0b\uff0c\u5c06\u5668\u68b0\u9057\u7559\u98ce\u9669\u4ece1.2%\u964d\u81f30.01%\u3002<\/p>\n<\/li>\n<\/ol>\n

    \n

    \u56db\u3001\u6839\u56e0\u5206\u6790\u7684\u5e38\u89c1\u8bef\u533a\u4e0e\u5e94\u5bf9\u7b56\u7565<\/h3>\n

    \u5c3d\u7ba1\u6839\u56e0\u5206\u6790\u6548\u679c\u663e\u8457\uff0c\u4f46\u5b9e\u8df5\u4e2d\u6613\u9677\u5165\u4e09\u5927\u8bef\u533a\uff1a<\/p>\n

      \n
    • \u6d45\u5c42\u5f52\u56e0<\/strong>\uff1a\u5c06\u95ee\u9898\u5f52\u548e\u4e8e\u201c\u4eba\u4e3a\u5931\u8bef\u201d\u6216\u201c\u8bbe\u5907\u8001\u5316\u201d\uff0c\u5ffd\u89c6\u7ba1\u7406\u673a\u5236\u7f3a\u9677\u3002\n<\/li>\n
    • \u8fc7\u5ea6\u4f9d\u8d56\u5de5\u5177<\/strong>\uff1a\u673a\u68b0\u5957\u75285Why\u6216\u9c7c\u9aa8\u56fe\uff0c\u5ffd\u7565\u5b9e\u9645\u4e1a\u52a1\u573a\u666f\u7684\u590d\u6742\u6027\u3002\n<\/li>\n
    • \u7f3a\u4e4f\u95ed\u73af\u7ba1\u7406<\/strong>\uff1a\u672a\u8ddf\u8e2a\u6539\u8fdb\u63aa\u65bd\u7684\u6548\u679c\uff0c\u5bfc\u81f4\u95ee\u9898\u53cd\u590d\u3002\n<\/li>\n<\/ul>\n

      \u89e3\u51b3\u8fd9\u4e9b\u95ee\u9898\u7684\u6838\u5fc3\u5728\u4e8e\uff1a\u5efa\u7acb\u8de8\u804c\u80fd\u56e2\u961f\u3001\u7ed3\u5408\u5b9a\u91cf\u4e0e\u5b9a\u6027\u5206\u6790\u3001\u5e76\u5c06RCA\u7eb3\u5165\u6301\u7eed\u6539\u8fdb\uff08Kaizen\uff09\u4f53\u7cfb\u3002<\/em><\/p>\n

      \n

      \u4e94\u3001\u6570\u5b57\u5316\u8f6c\u578b\u4e0b\u7684\u6839\u56e0\u5206\u6790\u65b0\u8d8b\u52bf<\/h3>\n

      \u968f\u7740\u5de5\u4e1a4.0\u7684\u63a8\u8fdb\uff0c\u4eba\u5de5\u667a\u80fd\u4e0e\u5927\u6570\u636e<\/strong>\u6b63\u5728\u91cd\u5851\u6839\u56e0\u5206\u6790\u7684\u6548\u7387\u3002\u4f8b\u5982\uff1a<\/p>\n

        \n
      • \u9884\u6d4b\u6027\u5206\u6790<\/strong>\uff1a\u901a\u8fc7\u4f20\u611f\u5668\u5b9e\u65f6\u76d1\u6d4b\u8bbe\u5907\u72b6\u6001\uff0c\u63d0\u524d\u9884\u8b66\u6f5c\u5728\u6545\u969c\u3002\n<\/li>\n
      • \u81ea\u7136\u8bed\u8a00\u5904\u7406\uff08NLP\uff09<\/strong>\uff1a\u81ea\u52a8\u5206\u6790\u5ba2\u6237\u6295\u8bc9\u6587\u672c\uff0c\u5feb\u901f\u5b9a\u4f4d\u9ad8\u9891\u95ee\u9898\u3002
        \n\u67d0\u5bb6\u7535\u4f01\u4e1a\u5229\u7528AI\u5206\u6790\u552e\u540e\u6570\u636e\uff0c\u5c06\u6839\u56e0\u8bc6\u522b\u65f6\u95f4\u4ece7\u5929\u7f29\u77ed\u81f32\u5c0f\u65f6\uff0c\u8d28\u91cf\u6539\u8fdb\u5468\u671f\u538b\u7f2960%\u3002\n<\/li>\n<\/ul>\n
        \n

        \u516d\u3001\u4ece\u7406\u8bba\u5230\u5b9e\u8df5\uff1a\u4f01\u4e1a\u5982\u4f55\u843d\u5730\u6839\u56e0\u5206\u6790<\/h3>\n
          \n
        1. \u6587\u5316\u5148\u884c<\/strong>\uff1a\u9f13\u52b1\u5458\u5de5\u4e3b\u52a8\u4e0a\u62a5\u95ee\u9898\uff0c\u5efa\u7acb\u201c\u4e0d\u60e9\u7f5a\u201d\u673a\u5236\u3002\n<\/li>\n
        2. \u80fd\u529b\u5efa\u8bbe<\/strong>\uff1a\u57f9\u8bad\u4e00\u7ebf\u4eba\u5458\u638c\u63e1\u57fa\u7840RCA\u5de5\u5177\uff0c\u59825Why\u3001\u56e0\u679c\u77e9\u9635\u7b49\u3002\n<\/li>\n
        3. \u7cfb\u7edf\u652f\u6491<\/strong>\uff1a\u6574\u5408ERP\u3001MES\u7b49\u7cfb\u7edf\u6570\u636e\uff0c\u6784\u5efa\u95ee\u9898\u5206\u6790\u6570\u636e\u5e93\u3002\n<\/li>\n<\/ol>\n

          \u67d0\u5168\u7403500\u5f3a\u4f01\u4e1a\u901a\u8fc7\u201cRCA\u6848\u4f8b\u5e93\u201d\u5171\u4eab\u6700\u4f73\u5b9e\u8df5\uff0c\u6bcf\u5e74\u8282\u7701\u8d28\u91cf\u6210\u672c\u8d85\u5343\u4e07\u7f8e\u5143\u3002<\/em><\/p>\n

          \n

          \u901a\u8fc7\u4e0a\u8ff0\u5206\u6790\u53ef\u89c1\uff0c\u6839\u56e0\u5206\u6790\u4e0d\u4ec5\u662f\u8d28\u91cf\u7ba1\u7406\u7684\u5de5\u5177\uff0c\u66f4\u662f\u4e00\u79cd\u601d\u7ef4\u6a21\u5f0f<\/strong>\u3002\u5b83\u8981\u6c42\u4f01\u4e1a\u8df3\u51fa\u201c\u6551\u706b\u5f0f\u201d\u7ba1\u7406\uff0c\u8f6c\u5411\u4ee5\u9884\u9632\u4e3a\u6838\u5fc3\u7684\u8d28\u91cf\u6587\u5316\u3002\u5728\u6570\u636e\u4e0e\u6280\u672f\u7684\u8d4b\u80fd\u4e0b\uff0c\u8fd9\u4e00\u65b9\u6cd5\u5c06\u6301\u7eed\u63a8\u52a8\u4f01\u4e1a\u5411\u201c\u96f6\u7f3a\u9677\u201d\u76ee\u6807\u8fc8\u8fdb\u3002<\/p>\n","protected":false},"excerpt":{"rendered":"

          \u5728\u5f53\u4eca\u9ad8\u5ea6\u7ade\u4e89\u7684\u5e02\u573a\u73af\u5883\u4e2d\uff0c\u4f01\u4e1a\u82e5\u60f3\u4fdd\u6301\u6838\u5fc3\u7ade\u4e89\u529b\uff0c\u8d28\u91cf\u7ba1\u7406\u59cb\u7ec8\u662f\u4e0d\u53ef\u5ffd\u89c6\u7684\u5173\u952e\u73af\u8282\u3002\u7136\u800c\uff0c\u8d28\u91cf\u95ee\u9898\u5f80\u5f80\u5982\u540c\u51b0\u5c71\u4e00\u89d2\uff0c\u8868\u9762\u73b0\u8c61\u80cc\u540e\u9690\u85cf\u7740\u590d\u6742\u7684\u6210\u56e0\u3002\u636e\u884c\u4e1a\u7edf\u8ba1\uff0c\u8d85\u8fc770%\u7684\u8d28\u91cf\u7f3a\u9677\u6e90\u4e8e\u6d41\u7a0b\u8bbe\u8ba1\u6216\u4eba\u4e3a\u758f\u6f0f\uff0c\u800c\u975e\u5076\u53d1\u56e0\u7d20\u3002\u5982\u4f55\u7a7f\u900f\u8868\u8c61\u3001\u6316\u6398\u95ee\u9898\u7684\u672c\u8d28\uff1f\u8fd9\u6b63\u662f\u6839\u56e0\u5206\u6790\uff08Root Cause Analysis, RCA\uff09\u7684\u4ef7\u503c\u6240\u5728\u3002\u672c\u6587\u5c06\u901a\u8fc7\u5b9e\u9645\u6848\u4f8b\u4e0e\u65b9\u6cd5\u89e3\u6790\uff0c\u63a2\u8ba8\u6839\u56e0\u5206\u6790\u5982\u4f55\u5728\u8d28\u91cf\u7ba1\u7406\u4e2d\u53d1\u6325\u201c\u63a2\u7167\u706f\u201d\u4f5c\u7528\uff0c\u5e2e\u52a9\u4f01\u4e1a\u5b9e\u73b0\u4ece\u88ab\u52a8\u5e94\u5bf9\u5230\u4e3b\u52a8\u9884\u9632\u7684\u8de8\u8d8a\u3002 \u4e00\u3001\u6839\u56e0\u5206\u6790\uff1a\u8d28\u91cf\u7ba1\u7406\u7684\u201c\u7834\u5c40\u5229\u5668\u201d 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\u56fd\u9645\u6807\u51c6\u5316\u7ec4\u7ec7\uff08ISO\uff09\u5728ISO 9001\u6807\u51c6\u4e2d\u660e\u786e\u5f3a\u8c03\u201c\u57fa\u4e8e\u98ce\u9669\u7684\u601d\u7ef4\u201d\uff0c\u800c\u6839\u56e0\u5206\u6790\u6b63\u662f\u8fd9\u4e00\u601d\u7ef4\u843d\u5730\u7684\u6838\u5fc3\u6280\u672f\u4e4b\u4e00\u3002 \u4e8c\u3001\u8d28\u91cf\u7ba1\u7406\u4e2d\u6839\u56e0\u5206\u6790\u7684\u56db\u5927\u5e94\u7528\u573a\u666f 1. \u751f\u4ea7\u7ebf\u7f3a\u9677\u6eaf\u6e90 \u5728\u5236\u9020\u4e1a\u4e2d\uff0c\u4ea7\u54c1\u4e0d\u826f\u7387\u5c45\u9ad8\u4e0d\u4e0b\u662f\u5e38\u89c1\u6311\u6218\u3002\u901a\u8fc75Why\u5206\u6790\u6cd5\uff0c\u4f01\u4e1a\u53ef\u9010\u5c42\u8ffd\u95ee\u201c\u4e3a\u4ec0\u4e48\u201d\uff0c\u76f4\u81f3\u53d1\u73b0\u6839\u672c\u539f\u56e0\u3002\u4f8b\u5982\uff0c\u67d0\u7535\u5b50\u5382\u53d1\u73b0\u7535\u8def\u677f\u710a\u63a5\u4e0d\u826f\u7387\u9aa4\u589e\uff0c\u7ecf\u5206\u6790\u53d1\u73b0\uff1a\u8bbe\u5907\u6e29\u5ea6\u5f02\u5e38\uff08\u76f4\u63a5\u539f\u56e0\uff09\u2192\u6e29\u63a7\u7cfb\u7edf\u6545\u969c\uff08\u4e8c\u7ea7\u539f\u56e0\uff09\u2192\u672a\u6309\u5468\u671f\u6821\u51c6\u8bbe\u5907\uff08\u6839\u672c\u539f\u56e0\uff09\u3002\u901a\u8fc7\u5efa\u7acb\u5b9a\u671f\u6821\u51c6\u5236\u5ea6\uff0c\u4e0d\u826f\u7387\u4e0b\u964d60%\u3002 2. \u670d\u52a1\u6d41\u7a0b\u4f18\u5316 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\u5b89\u5168\u4e8b\u4ef6\u80cc\u540e\u901a\u5e38\u5b58\u5728\u7cfb\u7edf\u6027\u7ba1\u7406\u7f3a\u9677\u3002\u67d0\u5316\u5de5\u5382\u7206\u70b8\u4e8b\u6545\u8c03\u67e5\u4e2d\uff0cRCA\u63ed\u793a\u51fa\uff1a\u64cd\u4f5c\u5458\u57f9\u8bad\u4e0d\u8db3\u3001\u5e94\u6025\u9884\u6848\u7f3a\u5931\u3001\u4f20\u611f\u5668\u6545\u969c\u672a\u53ca\u65f6\u4fee\u590d\u7b49\u591a\u5c42\u56e0\u7d20\u53e0\u52a0\u5bfc\u81f4\u60b2\u5267\u3002\u901a\u8fc7\u8865\u8db3\u7ba1\u7406\u77ed\u677f\uff0c\u4f01\u4e1a\u663e\u8457\u964d\u4f4e\u4e86\u4e8b\u6545\u98ce\u9669\u3002 4. \u8de8\u90e8\u95e8\u534f\u4f5c\u969c\u788d \u8d28\u91cf\u95ee\u9898\u7684\u8d23\u4efb\u5e38\u6d89\u53ca\u591a\u4e2a\u90e8\u95e8\u3002\u67d0\u98df\u54c1\u4f01\u4e1a\u53d1\u73b0\u4ea7\u54c1\u6807\u7b7e\u9519\u8bef\u9891\u53d1\uff0cRCA\u663e\u793a\uff1a\u5e02\u573a\u90e8\u4e0e\u751f\u4ea7\u90e8\u4fe1\u606f\u4f20\u9012\u8131\u8282\u3002\u5f15\u5165\u6570\u5b57\u5316\u534f\u540c\u5e73\u53f0\u540e\uff0c\u4fe1\u606f\u540c\u6b65\u6548\u7387\u63d0\u5347\uff0c\u9519\u8bef\u7387\u5f52\u96f6\u3002 \u4e09\u3001\u5b9e\u65bd\u6839\u56e0\u5206\u6790\u7684\u5173\u952e\u6b65\u9aa4\u4e0e\u5de5\u5177 \u7cbe\u51c6\u5b9a\u4e49\u95ee\u9898 \u660e\u786e\u95ee\u9898\u7684\u8303\u56f4\u3001\u5f71\u54cd\u7a0b\u5ea6\u53ca\u53d1\u751f\u9891\u7387\uff0c\u907f\u514d\u5206\u6790\u504f\u79bb\u6838\u5fc3\u3002\u4f8b\u5982\uff0c\u201c\u67d0\u578b\u53f7\u624b\u673a\u7535\u6c60\u7eed\u822a\u4e0d\u8fbe\u6807\u201d\u6bd4\u201c\u4ea7\u54c1\u8d28\u91cf\u95ee\u9898\u201d\u66f4\u5177\u53ef\u64cd\u4f5c\u6027\u3002 \u6570\u636e\u9a71\u52a8\u5206\u6790 \u501f\u52a9\u5e15\u7d2f\u6258\u56fe\uff08Pareto Chart\uff09\u8bc6\u522b\u4e3b\u8981\u77db\u76fe\u3002\u67d0\u670d\u88c5\u5382\u53d1\u73b080%\u7684\u9000\u8d27\u6e90\u4e8e\u5c3a\u5bf8\u504f\u5dee\uff0c\u805a\u7126\u6539\u8fdb\u7248\u578b\u8bbe\u8ba1\u540e\uff0c\u9000\u8d27\u7387\u4e0b\u964d40%\u3002 \u591a\u7ef4\u5ea6\u9a8c\u8bc1\u5047\u8bbe \u901a\u8fc7\u5bf9\u6bd4\u5b9e\u9a8c\u6216\u5386\u53f2\u6570\u636e\u56de\u6eaf\u9a8c\u8bc1\u6839\u56e0\u3002\u4f8b\u5982\uff0c\u67d0\u8f6f\u4ef6\u516c\u53f8\u6000\u7591\u7cfb\u7edf\u5d29\u6e83\u4e0e\u670d\u52a1\u5668\u8d1f\u8f7d\u76f8\u5173\uff0c\u901a\u8fc7\u538b\u529b\u6d4b\u8bd5\u786e\u8ba4\u540e\uff0c\u6269\u5bb9\u670d\u52a1\u5668\u96c6\u7fa4\u89e3\u51b3\u4e86\u95ee\u9898\u3002 \u5236\u5b9a\u957f\u6548\u5bf9\u7b56 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