{"id":36443,"date":"2025-04-11T14:17:49","date_gmt":"2025-04-11T06:17:49","guid":{"rendered":"https:\/\/www.yunshan.net\/blog\/?p=36443"},"modified":"2025-04-11T14:17:49","modified_gmt":"2025-04-11T06:17:49","slug":"%e9%9b%b6%e4%be%b5%e6%89%b0%e5%8f%af%e8%a7%82%e6%b5%8b%e6%80%a7%e5%a6%82%e4%bd%95%e6%94%af%e6%8c%81%e6%9c%8d%e5%8a%a1%e7%ba%a7%e5%88%ab%e5%8d%8f%e8%ae%aesla%ef%bc%9f","status":"publish","type":"post","link":"https:\/\/www.yunshan.net\/blog\/archives\/36443.html","title":{"rendered":"\u96f6\u4fb5\u6270\u53ef\u89c2\u6d4b\u6027\u5982\u4f55\u652f\u6301\u670d\u52a1\u7ea7\u522b\u534f\u8bae(SLA)\uff1f"},"content":{"rendered":"<p style=\"text-align: center;\">\n<p><img decoding=\"async\" src=\"https:\/\/www.yunshan.net\/blog\/wp-content\/uploads\/2025\/04\/24zH49A.jpg\" alt=\"\u96f6\u4fb5\u6270\u53ef\u89c2\u6d4b\u6027\u5982\u4f55\u652f\u6301\u670d\u52a1\u7ea7\u522b\u534f\u8bae(SLA)\uff1f\" ><\/p>\n<\/p>\n<p><strong>\u524d\u8a00<\/strong><br 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Observability\uff09<\/strong>\u4f5c\u4e3a\u4e00\u79cd\u65b0\u5174\u6280\u672f\u8303\u5f0f\uff0c\u6b63\u5728\u6084\u7136\u91cd\u5851SLA\u7684\u7ba1\u7406\u903b\u8f91\u2014\u2014\u5b83\u65e2\u80fd\u5b9e\u73b0\u5168\u94fe\u8def\u7684\u900f\u660e\u6d1e\u5bdf\uff0c\u53c8\u907f\u514d\u4e86\u4f20\u7edf\u63d2\u6869\u76d1\u63a7\u5bf9\u7cfb\u7edf\u6027\u80fd\u7684\u635f\u8017\u3002\u8fd9\u79cd\u201c\u65e0\u611f\u5374\u6709\u6548\u201d\u7684\u80fd\u529b\uff0c\u7a76\u7adf\u5982\u4f55\u4e3aSLA\u7684\u5236\u5b9a\u3001\u6267\u884c\u4e0e\u4f18\u5316\u63d0\u4f9b\u652f\u6301\uff1f\u672c\u6587\u5c06\u4ece\u6280\u672f\u539f\u7406\u4e0e\u5b9e\u8df5\u573a\u666f\u5c55\u5f00\u6df1\u5ea6\u5256\u6790\u3002<\/p>\n<hr>\n<h3 id=\"\u4e00-\u96f6\u4fb5\u6270\u53ef\u89c2\u6d4b\u6027-\u91cd\u65b0\u5b9a\u4e49\u7cfb\u7edf\u76d1\u63a7\u7684\u8fb9\u754c\">\u4e00\u3001\u96f6\u4fb5\u6270\u53ef\u89c2\u6d4b\u6027\uff1a\u91cd\u65b0\u5b9a\u4e49\u7cfb\u7edf\u76d1\u63a7\u7684\u8fb9\u754c<\/h3>\n<p>\u4f20\u7edf\u76d1\u63a7\u5de5\u5177\u901a\u5e38\u4f9d\u8d56\u4ee3\u7801\u63d2\u6869\uff08Instrumentation\uff09\u6216\u65e5\u5fd7\u6ce8\u5165\uff0c\u901a\u8fc7\u4e3b\u52a8\u4fee\u6539\u7cfb\u7edf\u884c\u4e3a\u6765\u91c7\u96c6\u6570\u636e\u3002\u8fd9\u79cd\u65b9\u5f0f\u867d\u7136\u76f4\u89c2\uff0c\u5374\u53ef\u80fd\u5f15\u5165<strong>\u6027\u80fd\u5f00\u9500<\/strong>\u3001<strong>\u517c\u5bb9\u6027\u98ce\u9669<\/strong>\uff0c\u751a\u81f3\u56e0\u8fc7\u5ea6\u91c7\u6837\u5bfc\u81f4\u6570\u636e\u5197\u4f59\u3002\u76f8\u6bd4\u4e4b\u4e0b\uff0c<strong>\u96f6\u4fb5\u6270\u53ef\u89c2\u6d4b\u6027<\/strong>\u901a\u8fc7\u88ab\u52a8\u91c7\u96c6\u7cfb\u7edf\u81ea\u7136\u8f93\u51fa\u7684\u4fe1\u53f7\uff08\u5982\u7f51\u7edc\u6d41\u91cf\u3001\u64cd\u4f5c\u7cfb\u7edf\u6307\u6807\u3001\u5bb9\u5668\u65e5\u5fd7\u7b49\uff09\uff0c\u7ed3\u5408\u673a\u5668\u5b66\u4e60\u4e0e\u5173\u8054\u5206\u6790\uff0c\u6784\u5efa\u5b8c\u6574\u7684\u7cfb\u7edf\u72b6\u6001\u753b\u50cf\u3002<\/p>\n<p>\u8fd9\u79cd\u6280\u672f\u8def\u5f84\u7684\u6838\u5fc3\u4f18\u52bf\u5728\u4e8e\uff1a<\/p>\n<ol>\n<li><strong>\u65e0\u6027\u80fd\u635f\u8017<\/strong>\uff1a\u65e0\u9700\u4fb5\u5165\u4e1a\u52a1\u4ee3\u7801\uff0c\u907f\u514d\u56e0\u76d1\u63a7\u5bfc\u81f4\u7684\u5ef6\u8fdf\u6216\u8d44\u6e90\u4e89\u7528\uff1b\n<\/li>\n<li><strong>\u5168\u6808\u8986\u76d6<\/strong>\uff1a\u4ece\u57fa\u7840\u8bbe\u65bd\u5230\u5e94\u7528\u903b\u8f91\uff0c\u5b9e\u73b0\u8de8\u5c42\u6570\u636e\u7684\u65e0\u7f1d\u5173\u8054\uff1b\n<\/li>\n<li><strong>\u5b9e\u65f6\u6027\u4e0e\u5386\u53f2\u8ffd\u6eaf\u5e76\u5b58<\/strong>\uff1a\u65e2\u80fd\u6355\u6349\u77ac\u65f6\u5f02\u5e38\uff0c\u4e5f\u80fd\u901a\u8fc7\u5386\u53f2\u6570\u636e\u5206\u6790\u957f\u671f\u8d8b\u52bf\u3002\n<\/li>\n<\/ol>\n<p>\u5bf9\u4e8eSLA\u800c\u8a00\uff0c\u8fd9\u4e9b\u7279\u6027\u76f4\u63a5\u89e3\u51b3\u4e86\u4f20\u7edf\u76d1\u63a7\u5728<strong>\u6307\u6807\u771f\u5b9e\u6027<\/strong>\u4e0e<strong>\u8986\u76d6\u5b8c\u6574\u6027<\/strong>\u4e0a\u7684\u77db\u76fe\u3002\u4f8b\u5982\uff0c\u67d0\u91d1\u878d\u79d1\u6280\u516c\u53f8\u901a\u8fc7\u96f6\u4fb5\u6270\u65b9\u6848\u53d1\u73b0\uff0c\u5176API\u670d\u52a1\u7684<strong>99.9%\u53ef\u7528\u6027\u627f\u8bfa<\/strong>\u56e0\u6570\u636e\u5e93\u8fde\u63a5\u6c60\u7684\u9690\u6027\u74f6\u9888\u800c\u9891\u7e41\u89e6\u5e95\u3002\u800c\u4f20\u7edf\u63d2\u6869\u76d1\u63a7\u56e0\u81ea\u8eab\u8d44\u6e90\u5360\u7528\uff0c\u53cd\u800c\u63a9\u76d6\u4e86\u8fd9\u4e00\u5173\u952e\u95ee\u9898\u3002<\/p>\n<hr>\n<h3 id=\"\u4e8c-sla\u7684\u4e09\u5927\u652f\u67f1\u4e0e\u96f6\u4fb5\u6270\u53ef\u89c2\u6d4b\u6027\u7684\u8d4b\u80fd\u903b\u8f91\">\u4e8c\u3001SLA\u7684\u4e09\u5927\u652f\u67f1\u4e0e\u96f6\u4fb5\u6270\u53ef\u89c2\u6d4b\u6027\u7684\u8d4b\u80fd\u903b\u8f91<\/h3>\n<p>\u670d\u52a1\u7ea7\u522b\u534f\u8bae\u7684\u6838\u5fc3\u8bc9\u6c42\u53ef\u5f52\u7eb3\u4e3a\u4e09\u4e2a\u7ef4\u5ea6\uff1a<strong>\u53ef\u7528\u6027<\/strong>\uff08Uptime\uff09\u3001<strong>\u6027\u80fd<\/strong>\uff08\u5982\u54cd\u5e94\u65f6\u95f4\u3001\u541e\u5410\u91cf\uff09\u548c<strong>\u6545\u969c\u6062\u590d<\/strong>\uff08MTTR\uff0c\u5e73\u5747\u4fee\u590d\u65f6\u95f4\uff09\u3002\u96f6\u4fb5\u6270\u53ef\u89c2\u6d4b\u6027\u901a\u8fc7\u4ee5\u4e0b\u65b9\u5f0f\u4e3a\u6bcf\u9879\u6307\u6807\u63d0\u4f9b\u652f\u6491\uff1a<\/p>\n<h4 id=\"1-\u53ef\u7528\u6027\u4fdd\u969c-\u4ece-\u88ab\u52a8\u544a\u8b66-\u5230-\u4e3b\u52a8\u9884\u9632\">1. <strong>\u53ef\u7528\u6027\u4fdd\u969c\uff1a\u4ece\u201c\u88ab\u52a8\u544a\u8b66\u201d\u5230\u201c\u4e3b\u52a8\u9884\u9632\u201d<\/strong><\/h4>\n<p>\u4f20\u7edfSLA\u7ba1\u7406\u591a\u4f9d\u8d56\u9608\u503c\u544a\u8b66\uff0c\u4f46\u6545\u969c\u53d1\u751f\u540e\u7684\u8865\u6551\u5f80\u5f80\u4f34\u968f\u7740\u8fdd\u7ea6\u98ce\u9669\u3002\u96f6\u4fb5\u6270\u53ef\u89c2\u6d4b\u6027\u901a\u8fc7<strong>\u57fa\u7ebf\u5b66\u4e60<\/strong>\uff08Baseline 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id=\"2-\u6027\u80fd\u4f18\u5316-\u7cbe\u51c6\u5b9a\u4f4d\u74f6\u9888-\u8d85\u8d8a-\u5e73\u5747\u503c\u7684\u8c0e\u8a00\">2. <strong>\u6027\u80fd\u4f18\u5316\uff1a\u7cbe\u51c6\u5b9a\u4f4d\u74f6\u9888\uff0c\u8d85\u8d8a\u201c\u5e73\u5747\u503c\u7684\u8c0e\u8a00\u201d<\/strong><\/h4>\n<p>SLA\u4e2d\u7684\u6027\u80fd\u6307\u6807\u5e38\u4ee5\u201c\u5e73\u5747\u503c\u201d\u5b9a\u4e49\uff0c\u4f46\u957f\u5c3e\u8bf7\u6c42\uff08\u5982P99\u5ef6\u8fdf\uff09\u624d\u662f\u7528\u6237\u4f53\u9a8c\u7684\u51b3\u5b9a\u6027\u56e0\u7d20\u3002\u96f6\u4fb5\u6270\u53ef\u89c2\u6d4b\u6027\u901a\u8fc7<strong>\u7ec6\u7c92\u5ea6\u8ffd\u8e2a<\/strong>\uff08\u5982\u5355\u4e2a\u8bf7\u6c42\u7684\u5168\u94fe\u8def\u4e0a\u4e0b\u6587\uff09\uff0c\u63ed\u793a\u9690\u85cf\u7684\u6027\u80fd\u74f6\u9888\u3002<\/p>\n<p>\u67d0\u89c6\u9891\u6d41\u5a92\u4f53\u5e73\u53f0\u53d1\u73b0\uff0c\u5176\u201c5\u79d2\u5185\u52a0\u8f7d\u5b8c\u6210\u201d\u7684SLA\u8fbe\u6807\u7387\u4e3a95%\uff0c\u4f46\u90e8\u5206\u7528\u6237\u7684\u7b49\u5f85\u65f6\u95f4\u9ad8\u8fbe20\u79d2\u3002\u901a\u8fc7\u5206\u6790\u96f6\u4fb5\u6270\u91c7\u96c6\u7684DNS\u89e3\u6790\u65e5\u5fd7\u4e0eCDN\u8282\u70b9\u8d1f\u8f7d\uff0c\u56e2\u961f\u5b9a\u4f4d\u5230\u5730\u57df\u6027\u7f51\u7edc\u62e5\u585e\u95ee\u9898\uff0c\u8fdb\u800c\u4f18\u5316\u4e86\u5185\u5bb9\u5206\u53d1\u7b56\u7565\uff0c\u5c06\u8fbe\u6807\u7387\u63d0\u5347\u81f399.3%\u3002<\/p>\n<h4 id=\"3-\u6545\u969c\u6062\u590d-\u4ece-\u76f2\u4eba\u6478\u8c61-\u5230-\u5168\u666f\u6839\u56e0\u5206\u6790\">3. <strong>\u6545\u969c\u6062\u590d\uff1a\u4ece\u201c\u76f2\u4eba\u6478\u8c61\u201d\u5230\u201c\u5168\u666f<a href=\"https:\/\/www.yunshan.net\/\"   target=\"_blank\" style=\"color:blue\">\u6839\u56e0\u5206\u6790<\/a>\u201d<\/strong><\/h4>\n<p>\u5f53\u7cfb\u7edf\u6545\u969c\u89e6\u53d1SLA\u8fdd\u7ea6\u6761\u6b3e\u65f6\uff0c\u5feb\u901f\u5b9a\u4f4d\u6839\u56e0\u662f\u51cf\u5c11\u635f\u5931\u7684\u5173\u952e\u3002\u96f6\u4fb5\u6270\u53ef\u89c2\u6d4b\u6027\u901a\u8fc7<strong>\u591a\u7ef4\u6570\u636e\u5173\u8054<\/strong>\uff08\u5982\u5c06\u65e5\u5fd7\u3001\u6307\u6807\u3001\u94fe\u8def\u8ffd\u8e2a\u4e0e\u57fa\u7840\u8bbe\u65bd\u72b6\u6001\u81ea\u52a8\u5173\u8054\uff09\uff0c\u5927\u5e45\u538b\u7f29\u6545\u969c\u8bca\u65ad\u65f6\u95f4\u3002<\/p>\n<p><em>\u5178\u578b\u573a\u666f<\/em>\uff1a\u67d0\u4e91\u670d\u52a1\u5546\u7684\u6570\u636e\u5e93\u96c6\u7fa4\u7a81\u7136\u51fa\u73b0\u6027\u80fd\u9000\u5316\uff0c\u4f20\u7edf\u76d1\u63a7\u4ec5\u663e\u793aCPU\u4f7f\u7528\u7387\u98d9\u5347\u3002\u800c\u96f6\u4fb5\u6270\u65b9\u6848\u8fdb\u4e00\u6b65\u5173\u8054\u4e86\u5185\u6838\u8c03\u5ea6\u65e5\u5fd7\u4e0e\u865a\u62df\u673a\u76d1\u63a7\u6570\u636e\uff0c\u53d1\u73b0\u662f\u5bbf\u4e3b\u673a\u5c42\u9762\u7684NVMe\u78c1\u76d8\u9a71\u52a8\u7f3a\u9677\u5bfc\u81f4I\/O\u5ef6\u8fdf\u6fc0\u589e\u3002\u8fd0\u7ef4\u56e2\u961f\u572815\u5206\u949f\u5185\u5b8c\u6210\u70ed\u8fc1\u79fb\uff0c\u5c06MTTR\u4ece\u884c\u4e1a\u5e73\u5747\u768447\u5206\u949f\u964d\u81f312\u5206\u949f\u3002<\/p>\n<hr>\n<h3 id=\"\u4e09-\u96f6\u4fb5\u6270\u53ef\u89c2\u6d4b\u6027\u9a71\u52a8sla\u6f14\u8fdb-\u4ece\u5408\u89c4\u5de5\u5177\u5230\u5546\u4e1a\u4ef7\u503c\u5f15\u64ce\">\u4e09\u3001\u96f6\u4fb5\u6270\u53ef\u89c2\u6d4b\u6027\u9a71\u52a8SLA\u6f14\u8fdb\uff1a\u4ece\u5408\u89c4\u5de5\u5177\u5230\u5546\u4e1a\u4ef7\u503c\u5f15\u64ce<\/h3>\n<p>\u5728SLA\u7684\u4f20\u7edf\u89c6\u89d2\u4e2d\uff0c\u53ef\u89c2\u6d4b\u6027\u4ec5\u662f\u201c\u8bc1\u660e\u5408\u89c4\u201d\u7684\u5de5\u5177\u3002\u4f46\u968f\u7740\u96f6\u4fb5\u6270\u6280\u672f\u7684\u6210\u719f\uff0c\u5176\u4ef7\u503c\u6b63\u5ef6\u4f38\u81f3\u5546\u4e1a\u51b3\u7b56\u5c42\u9762\uff1a<\/p>\n<ol>\n<li><strong>\u52a8\u6001SLA\u534f\u5546<\/strong>\uff1a\u901a\u8fc7\u5386\u53f2\u53ef\u89c2\u6d4b\u6570\u636e\uff08\u5982\u5b63\u8282\u6027\u6d41\u91cf\u6a21\u5f0f\u3001\u57fa\u7840\u8bbe\u65bd\u5f39\u6027\u80fd\u529b\uff09\uff0c\u4f01\u4e1a\u53ef\u5236\u5b9a\u5dee\u5f02\u5316\u7684SLA\u6761\u6b3e\u3002\u4f8b\u5982\uff0c\u5728\u8d44\u6e90\u5197\u4f59\u5145\u8db3\u7684\u65f6\u6bb5\u63d0\u4f9b\u66f4\u9ad8\u670d\u52a1\u7b49\u7ea7\uff0c\u63d0\u5347\u5ba2\u6237\u9ecf\u6027\uff1b\n<\/li>\n<li><strong>\u6210\u672c\u4e0e\u98ce\u9669\u7684\u5e73\u8861<\/strong>\uff1a\u96f6\u4fb5\u6270\u91c7\u96c6\u7684\u6570\u636e\u53ef\u91cf\u5316\u4e0d\u540cSLA\u7b49\u7ea7\u5bf9\u5e94\u7684\u8d44\u6e90\u6295\u5165\u3002\u4f8b\u5982\uff0c\u67d0SaaS\u5382\u5546\u53d1\u73b0\uff0c\u5c06\u53ef\u7528\u6027\u4ece99.9%\u63d0\u5347\u81f399.95%\u9700\u589e\u52a023%\u7684\u96c6\u7fa4\u8282\u70b9\uff0c\u4f46\u5176\u5ba2\u6237\u7eed\u7ea6\u7387\u53ef\u4e0a\u53478%\uff0c\u4ece\u800c\u7cbe\u51c6\u4f18\u5316\u6295\u5165\u4ea7\u51fa\u6bd4\uff1b\n<\/li>\n<li><strong>\u7528\u6237\u4f53\u9a8c\u9a71\u52a8\u7684SLA\u8bbe\u8ba1<\/strong>\uff1a\u901a\u8fc7\u5206\u6790\u7528\u6237\u884c\u4e3a\u6570\u636e\uff08\u5982\u9875\u9762\u8df3\u51fa\u7387\u4e0eAPI\u9519\u8bef\u7801\u7684\u5173\u8054\uff09\uff0c\u4f01\u4e1a\u53ef\u5c06SLA\u6307\u6807\u4e0e\u4e1a\u52a1KPI\u5bf9\u9f50\u3002\u4f8b\u5982\uff0c\u67d0\u6e38\u620f\u516c\u53f8\u5c06\u201c\u73a9\u5bb6\u767b\u5f55\u5ef6\u8fdf\u201d\u7eb3\u5165SLA\u6838\u5fc3\u6307\u6807\uff0c\u6700\u7ec8\u5e26\u52a8\u4e8615%\u7684\u65e5\u6d3b\u589e\u957f\u3002\n<\/li>\n<\/ol>\n<hr>\n<h3 id=\"\u56db-\u5b9e\u8df5\u6307\u5357-\u6784\u5efa\u96f6\u4fb5\u6270\u53ef\u89c2\u6d4b\u6027\u4f53\u7cfb\u7684\u56db\u5927\u539f\u5219\">\u56db\u3001\u5b9e\u8df5\u6307\u5357\uff1a\u6784\u5efa\u96f6\u4fb5\u6270\u53ef\u89c2\u6d4b\u6027\u4f53\u7cfb\u7684\u56db\u5927\u539f\u5219<\/h3>\n<p>\u4e3a\u6700\u5927\u5316\u96f6\u4fb5\u6270\u53ef\u89c2\u6d4b\u6027\u5bf9SLA\u7684\u652f\u6301\u6548\u80fd\uff0c\u4f01\u4e1a\u9700\u9075\u5faa\u4ee5\u4e0b\u539f\u5219\uff1a<\/p>\n<ol>\n<li><strong>\u6570\u636e\u91c7\u96c6\u7684\u8f7b\u91cf\u5316<\/strong>\uff1a\u4f18\u5148\u5229\u7528\u7cfb\u7edf\u539f\u751f\u4fe1\u53f7\uff08\u5982<a href=\"https:\/\/www.yunshan.net\/\"   target=\"_blank\" style=\"color:blue\">Prometheus<\/a>\u6307\u6807\u3001Envoy\u8bbf\u95ee\u65e5\u5fd7\uff09\uff0c\u907f\u514d\u91cd\u590d\u5efa\u8bbe\uff1b\n<\/li>\n<li><strong>\u4e0a\u4e0b\u6587\u5173\u8054\u7684\u81ea\u52a8\u5316<\/strong>\uff1a\u901a\u8fc7\u7edf\u4e00\u7684\u5143\u6570\u636e\u6807\u7b7e\uff08\u5982Request ID\u3001\u7528\u6237ID\uff09\uff0c\u6253\u901a\u4e0d\u540c\u89c2\u6d4b\u7ef4\u5ea6\uff1b\n<\/li>\n<li><strong>\u5206\u6790\u80fd\u529b\u7684\u667a\u80fd\u5316<\/strong>\uff1a\u5f15\u5165AIOps\u80fd\u529b\uff0c\u5b9e\u73b0\u5f02\u5e38\u68c0\u6d4b\u3001\u6839\u56e0\u63a8\u8350\u4e0e\u9884\u6848\u6267\u884c\u7684\u95ed\u73af\uff1b\n<\/li>\n<li><strong>SLA\u7ba1\u7406\u7684\u53ef\u89c6\u5316<\/strong>\uff1a\u5c06\u53ef\u89c2\u6d4b\u6570\u636e\u6620\u5c04\u4e3aSLA\u5065\u5eb7\u5ea6\u4eea\u8868\u76d8\uff0c\u652f\u6301\u5b9e\u65f6\u51b3\u7b56\u3002\n<\/li>\n<\/ol>\n<p><em>\u6280\u672f\u9009\u578b\u5efa\u8bae<\/em>\uff1a\u5f00\u6e90\u751f\u6001\u4e2d\uff0ceBPF\u6280\u672f\u53ef\u5b9e\u73b0\u5185\u6838\u5c42\u9762\u7684\u96f6\u4fb5\u6270\u7f51\u7edc\u76d1\u63a7\uff0c<a href=\"https:\/\/www.yunshan.net\/\"   target=\"_blank\" style=\"color:blue\">OpenTelemetry<\/a>\u53ef\u6807\u51c6\u5316\u6307\u6807\u3001\u65e5\u5fd7\u4e0e\u8ffd\u8e2a\u6570\u636e\u7684\u91c7\u96c6\uff0c\u800cGrafana\u7b49\u5de5\u5177\u5219\u53ef\u63d0\u4f9b\u7075\u6d3b\u7684SLA\u53ef\u89c6\u5316\u80fd\u529b\u3002<\/p>\n<hr>\n<h3 id=\"\u4e94-\u672a\u6765\u5c55\u671b-\u5f53\u96f6\u4fb5\u6270\u53ef\u89c2\u6d4b\u6027\u6210\u4e3asla\u7684\u9ed8\u8ba4\u57fa\u7840\u8bbe\u65bd\">\u4e94\u3001\u672a\u6765\u5c55\u671b\uff1a\u5f53\u96f6\u4fb5\u6270\u53ef\u89c2\u6d4b\u6027\u6210\u4e3aSLA\u7684\u9ed8\u8ba4\u57fa\u7840\u8bbe\u65bd<\/h3>\n<p>\u636eGartner\u9884\u6d4b\uff0c\u52302026\u5e74\uff0c\u8d85\u8fc760%\u7684\u4f01\u4e1a\u5c06\u91c7\u7528\u96f6\u4fb5\u6270\u6216\u4f4e\u4fb5\u6270\u7684\u53ef\u89c2\u6d4b\u65b9\u6848\u66ff\u4ee3\u4f20\u7edf\u76d1\u63a7\u5de5\u5177\u3002\u8fd9\u4e00\u8d8b\u52bf\u7684\u80cc\u540e\uff0c\u4e0d\u4ec5\u662f\u6280\u672f\u8303\u5f0f\u7684\u5347\u7ea7\uff0c\u66f4\u662f\u4f01\u4e1a\u5bf9<strong>\u771f\u5b9e\u4e1a\u52a1\u4ef7\u503c<\/strong>\u4e0e<strong>\u6280\u672f\u503a\u52a1\u6210\u672c<\/strong>\u7684\u91cd\u65b0\u6743\u8861\u3002<\/p>\n<p>\u5f53\u96f6\u4fb5\u6270\u53ef\u89c2\u6d4b\u6027\u6210\u4e3a\u9ed8\u8ba4\u57fa\u7840\u8bbe\u65bd\uff0cSLA\u7684\u7ba1\u7406\u5c06\u4e0d\u518d\u5c40\u9650\u4e8e\u201c\u4e8b\u540e\u8865\u6551\u201d\uff0c\u800c\u662f\u6f14\u53d8\u4e3a\u8d2f\u7a7f\u670d\u52a1\u751f\u547d\u5468\u671f\u7684<strong>\u6301\u7eed\u6027\u8d28\u91cf\u4f18\u5316<\/strong>\u3002\u65e0\u8bba\u662f\u81ea\u52a8\u9a7e\u9a76\u7cfb\u7edf\u4e2d\u7684\u5b9e\u65f6\u51b3\u7b56\uff0c\u8fd8\u662f\u5143\u5b87\u5b99<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u524d\u8a00 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Observability\uff09\u4f5c\u4e3a\u4e00\u79cd\u65b0\u5174\u6280\u672f\u8303\u5f0f\uff0c\u6b63\u5728\u6084\u7136\u91cd\u5851SLA\u7684\u7ba1\u7406\u903b\u8f91\u2014\u2014\u5b83\u65e2\u80fd\u5b9e\u73b0\u5168\u94fe\u8def\u7684\u900f\u660e\u6d1e\u5bdf\uff0c\u53c8\u907f\u514d\u4e86\u4f20\u7edf\u63d2\u6869\u76d1\u63a7\u5bf9\u7cfb\u7edf\u6027\u80fd\u7684\u635f\u8017\u3002\u8fd9\u79cd\u201c\u65e0\u611f\u5374\u6709\u6548\u201d\u7684\u80fd\u529b\uff0c\u7a76\u7adf\u5982\u4f55\u4e3aSLA\u7684\u5236\u5b9a\u3001\u6267\u884c\u4e0e\u4f18\u5316\u63d0\u4f9b\u652f\u6301\uff1f\u672c\u6587\u5c06\u4ece\u6280\u672f\u539f\u7406\u4e0e\u5b9e\u8df5\u573a\u666f\u5c55\u5f00\u6df1\u5ea6\u5256\u6790\u3002 \u4e00\u3001\u96f6\u4fb5\u6270\u53ef\u89c2\u6d4b\u6027\uff1a\u91cd\u65b0\u5b9a\u4e49\u7cfb\u7edf\u76d1\u63a7\u7684\u8fb9\u754c 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